Role Description TARA Mind is seeking a dynamic and highly organized Product Operations Manager to serve as the operational backbone of our company. This is a critical, multifaceted role for a natural problem-solver who thrives on bridging the gap between strategic vision and tactical execution. You will own the product roadmap, drive disciplined project management across key initiatives, and manage the core operational cadence that keeps our business running smoothly. In the absence of a dedicated Product Manager, this role will also step into select product management responsibilities, including: - Backlog ownership - Requirements definition - Sprint planning support - QA/UAT coordination - Release management The ideal candidate is an expert at creating order from complexity, holding teams accountable, and building scalable systems in a fast-paced, mission-driven startup environment. Qualifications - 3–5+ years in product ops, project management, or business operations (startup experience preferred) - Direct experience in health-tech and/or clinical operations - Strong experience with tools like JIRA, Asana, HubSpot, and BI platforms - Proven ability to translate business needs into product execution - Familiarity with financial operations in a venture-backed environment - Excellent communication and organizational skills; thrives cross-functionally - Builder mindset with a bias for action and process creation - Experience using AI tools to improve efficiency and workflows Requirements - Own and manage the product roadmap, backlog, feature intake and prioritization - Translate business needs into clear requirements, tickets, acceptance criteria, and sprint priorities - Partner with engineering and stakeholders to drive sprint planning, execution, and delivery tracking - Track product development status and communicate progress, risks, and priorities across teams - Support end-to-end product delivery from requirements through release - Coordinate QA/UAT and ensure high-quality, on-time launches - Manage release processes, documentation, issue tracking, and post-launch performance tracking - Gather and synthesize feedback from providers, patients, and internal teams - Synthesize insights into roadmap prioritization and feature development - Maintain a tight feedback loop between users and product - Lead key initiatives (e.g., client implementations) from kickoff to execution - Drive cross-functional alignment across product, engineering, clinical, and sales - Manage workflows, unblock teams, and ensure accountability - Support coordination of customer implementation and RFP-related work across internal teams - Oversee core operational processes (financial tracking, invoicing, board prep) - Run team operating cadence (stand-ups, sprint reviews, planning) - Provide hands-on support in a fast-paced, early-stage environment Benefits - Base salary of $115,000-$145,000 plus bonus - Career track opportunity with potential for rapid advancement with strong performance as the firm grows - 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family - Paid maternity and paternity for 14 weeks at employees' normal pay - Unlimited PTO, with management approval - Opportunities for professional development and continued learning - Optional 401K, FSA, and equity incentives available - Mental health benefits are available through TARA Mind - Cost effective GLP-1 solutions available through Crux

• As a Product Operations Manager for Embedded Payroll, you will be a key player in establishing strong connections between our product and user-facing teams. • Your primary objective will be to work on a 0-1 product and build the product ops processes from scratch. • You will foster close collaboration with user-facing teams, including support, sales, and success, ensuring a seamless product feedback loop. • Moreover, you will have the unique opportunity to directly engage with our top users, gaining valuable insights into their specific use cases and challenges while guiding them towards maximizing their product experience. • This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.

• Manage insurance product projects to build and launch new project features, including identifying workstreams, managing timelines, and managing stakeholders • Create, document, and improve insurance product processes to support Gravie products as we grow and scale • Configure and own the end-to-end documentation creation and management process for our plan portfolio, ensuring any plan changes are captured, documented and issued in a compliant and timely manner • Take on other projects based on your skill set and interests

Project Coordinator IV (Technical Product Operations – LLM/AI Focus) itD is seeking a Project Coordinator IV to drive technical product operations initiatives focused on improving product quality, scalability, and user experience through AI/LLM-driven solutions. This role will support high-impact programs across Meta’s platforms by enabling data-driven decision-making, advancing LLM training workflows, and optimizing operational efficiency through automation. The ideal candidate will bring deep experience in technical product operations, data analysis, and AI/LLM workflows, along with a track record of delivering data-driven insights, scalable dashboards, and product quality improvements through labeling and model training efforts. Location: Remote – United States (Note: Contractors may be required to work onsite once offices reopen) Duration: 6-month contract (ASAP start) We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities - Support execution of technical product operations programs, including 0→1 initiatives and scaling existing workflows across multiple platforms. - Analyze product and operational data by writing advanced SQL queries to identify trends, patterns, and actionable insights. - Build and maintain dashboards, reports, and visualizations to enable real-time decision-making and stakeholder alignment. - Leverage AI tools and LLM-based workflows to automate processes, accelerate analysis, and improve operational efficiency. - Drive data annotation and labeling efforts to support LLM training and improve product quality across systems. - Identify and mitigate risks using data-driven insights while clearly communicating updates across cross-functional teams. - Coordinate stakeholders across product, engineering, legal, and operations teams to ensure seamless execution. - Manage multiple workstreams simultaneously, ensuring timely delivery and high-quality outcomes. Internal Responsibilities - Attend regular internal practice community meetings. - Collaborate with your itD practice team on industry thought leadership. - Complete client case studies and learning material (blogs, media material). - Build out material to contribute to the Digital Transformation practice. - Attend internal itD networking events (in person and virtual). - Work with leadership on career fast-track opportunities. Required Qualifications and Skills - 8+ years of experience in consulting, strategy, operations, or technical product/program operations - Strong proficiency in SQL (CTEs, joins, window functions, aggregations, data transformations) - Experience with data annotation/labeling and LLM training workflows - Experience working with AI tools / AI-assisted workflows - Experience in data analysis, reporting, and dashboarding - Strong experience managing multiple cross-functional workstreams - Advanced proficiency in Google Sheets (complex formulas, pivot tables, automation workflows) Preferred Qualifications and Skills - Experience with low-code/no-code or AI-assisted prototyping (“vibe coding”) - Familiarity with data pipelines, ETL processes, or data infrastructure - Experience building dashboards using Tableau, Looker, or similar tools - Experience working with engineering teams on technical requirements - Background in QA, testing strategies, or ML/AI validation workflows Education Bachelor’s degree in a relevant field or equivalent work experience required. Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information. Additional Info Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!