• Develop and deliver comprehensive training programs for contact center representatives in interpretation services. • Create training materials, including manuals, guides, and e-learning content. • Conduct orientation and ongoing training sessions, both in-person and virtually. • Evaluate and assess trainees’ performance to ensure they meet the established standards. • Provide coaching and feedback to trainees to enhance their skills and knowledge. • Collaborate with management to identify training needs and objectives. • Stay up to date with industry trends and best practices in interpretation services.

Benefits: - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance Makpar has an exciting opportunity for an Service Desk Analyst to join our growing team. Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people. We are seeking a Service Desk Analyst for a contract position. - Position: Service Desk Analyst - Position Type: Full-time-Remote - Location: Washington, DC or Denver, CO The Position: Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. The ideal candidate must reside within an hour’s commute of Washington, D.C. Key Responsibilities - Handling incoming phone requests from customers - Handling incoming electronic requests (Chat, Email, and Fax) from customers - Creating, tracking, and resolving Human Resources (HR) application incidents and service requests. - Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs) - Researching customer requests to ensure accurate information and resolutions are provided - Escalating customer requests that cannot be handled at the Service Center to the appropriate support team - Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation - Creating, updating, and retiring service center knowledge documentation - Attend and participate in team meetings to surface and discuss process improvements and service offering changes Required Qualifications Education & Experience - High school diploma or equivalent required; Bachelor's degree preferred. - Must reside within an hour’s commute of Washington, D.C or Denver, CO. - Minimum of 2 years in customer service; experience in a service desk or call center environment preferred. - HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire. - Strong critical thinking abilities. - Excellent active listening and communication skills. - Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems). - Familiarity with BMC Remedy Service Management preferred. - Experience providing technical support for any Human Resource based IT applications preferred. - This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain. If you are interested in this position, please send me a copy of your latest resume at bob.hafiz@iquasar.com. Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not the right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you! - Availability to start a new job - Best Rates - Contact # Please don’t hesitate to contact me for any questions you may have. All employment is decided based on qualifications, merit, and business need. Regards, Bob Hafiz | Technical Recruiter Representing Makpar Phone: 703 962 6001 Ext.No.530 Direct:703-936-0013 Makpar Corporation 8a/WOSB/EDWOSB www.makpar.com ISO 9001:2015 ISO 20000-1:2018 ISO 27001:2013 CMMI-DEV ML3 and CMMI-SVC ML3 Winner of SBA 2019 Subcontractor of the Year Award, Region 3 Makpar is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. This is a remote position.

Overview 100% Remote “Work from Home” Opportunity 5 days a week, at least one weekend day PURPOSE STATEMENT: As one of the nation’s leaders in treating individuals with co-occurring mood, addiction, eating disorders and trauma, Acadia Healthcare places a strong emphasis on our admissions and inside sales functions to allow us to help every possible person in need. To this end, Acadia Healthcare is currently interested in hearing from dynamic candidates with proven track record of hitting sales goals, closing skills, prospecting skills who may be a fit for the Admissions Specialist position. The Admissions Specialist will be primarily responsible for converting inquiries into scheduled admissions at our Acadia facilities, and maintaining communications between the organization, referral source, patient and family. ESSENTIAL FUNCTIONS: - Support multiple facilities’ admissions functions within a given region in an effort to promptly assist clients and their family’s seeking treatment. - Review prospective admissions against approved admission criteria, policies, and procedures. - Initiate contact to gather required clinical and demographic data from patient and other sources. - Respond promptly to inquiry calls. - Schedule assessments. - Assist prospective patients and significant others in seeking treatment. - Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission. - Coordinate with referral sources. - Responsible for maintaining all the documentation involved with the admissions process. OTHER FUNCTIONS: - Perform other functions and task as assigned STANDARD EXPECTATIONS: - Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. - Communicate clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team. - Develops constructive and cooperative working relationships with others and maintains them over time. Encourages and builds mutual trust, respect, and cooperation among team members. - Maintains regular and predictable attendance. - Conscientious, highly organized and able to prioritize multiple tasks when busy. - Ability to work well under pressure and in crisis situations. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: - College degree preferred - Two years’ experience in healthcare admissions, preferably in the mental health or substance use field, or related experience preferred LICENSES/DESIGNATIONS/CERTIFICATIONS: - Registered, Certified or Licensed Addictions Counselor a plus Employee Perks - Ability to work 100% remotely - Competitive wage - Strong incentive bonus plan - Tuition reimbursement program - Full benefits package including Health/Dental/Eye/Life Insurance; FSA & Dependent Care FSA; 401K and EAP services - Opportunity to work with a team of enthusiastic individuals who collaborate well together. Acadia is a leading provider of behavioral healthcare services in the United States and Puerto Rico, operating 253 treatment facilities across 38 states. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws. AHCORP #LI-TB1

Summary Job Description: Baptist Health is looking for a Transfer Center/Triage Nurse to join our team! This is a remote position that requires residency in KY or IN The Nurse Call Center Registered Nurse implements professional nursing practice centered on the patient/care giver as a whole person focusing on healing and wellness. Provides interventions for nurse triage, facilitates patient transfers from inside and outside the organization, bed placement and other telephonic nursing functions within the transfer center as needed. Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining established policies and procedures, organizational objectives, process improvement, and safety standards. Three 12-hour shifts; 7pm CST to 7:30am CST. Rotating every third weekend and holidays Essential Duties: - Provides telephonic nursing care by assessing patient/caller needs for nurse triage, tele-monitoring, service referrals, bed placement, and transfers. - Coordinates issue resolution and care plan for patients’ needs according to department and health system procedures. - Implements appropriate care advice according to protocols/ guideline(s). - Uses critical thinking to practice objective rather than subjective modes of reasoning and action. - Ensures positive customer relations and interactions. Supports and delivers quality care by soliciting feedback from customers and takes actions to correct issues. - Effectively adjusts to changes in work processes and environment and alters behavior to align with evolving situations. - Demonstrates appropriate documentation of all calls based on department guidelines. - Handles sensitive or protected information/materials in a HIPAA compliant manner. - Completes reporting and documentation to support nurse call center operations. Qualifications - Associate degree in nursing from an accredited nursing program is required. - Bachelor’s degree in nursing preferred. - Minimum of five years nursing experience - Current Kentucky or Indiana RN licensure. Some positions may be required to gain Illinois licensure. Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.