Description Sprout Social is looking to hire a Vice President, Revenue Operations for the Sales & Customer Experience teams. Why join Sprout’s Sales & Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do - Lead Global Revenue Operations and serve as a trusted business partner to Sales, Success, and Partner Leadership by implementing strategies to optimize revenue performance, customer success and improve overall operational effectiveness. - Lead and inspire a high-performing team of experienced sales/success strategy, compensation, deal desk, and enablement professionals. - Drive cross-functional alignment amongst the Global Sales, Marketing, Finance, Product, Partner, and Customer Success teams to ensure seamless execution of go-to-market initiatives. - Bring a strong point of view on GTM AI to evaluate and vet opportunities that increase sales organization productivity and automation, moving beyond strategy to practical implementation. - Champion a customer-centric approach by designing operations that optimize experiences for both internal and external customers. - Advance the precision of forecasting and pipeline execution, focusing on leading indicators to forecast pipeline ahead of revenue. - Drive annual revenue, capacity, and go-to-market planning, collaborating closely with the Chief Revenue Officer (“CRO”). - Develop and implement strategies to streamline workflows, enhance productivity, and improve the effectiveness of our Sales and Customer Success processes. - Utilize data-driven insights to identify trends and make strategic recommendations to drive revenue growth and market expansion. - Model inclusive leadership and a culture of high accountability by seeking out diverse perspectives, leading through a lens of equity, and fostering community. What you’ll bring We’re looking for a results-oriented leader who excels at building strong relationships with business partners and distilling complex business challenges into clear, actionable strategies. You are a strategic thinker who maintains a roll-up-your-sleeves mentality to understand business realities, enabling you to implement tactical initiatives that support growth. A strong point of view on GTM AI and automation is essential, with the ability to distinguish between hype and tools that drive real productivity. Beyond your operational expertise, you have proven experience building high-performing teams while fostering a culture of accountability, transparency, and fun. Driven by a growth mindset and strong analytical skills, you will establish trusted partnerships with Finance, Marketing, and Product teams to drive the business forward. The minimum qualifications for this role include: - 12+ years of experience in a revenue operations role - 5+ years of experience leading revenue operations teams, including experience managing Managers, Senior Managers and Directors - Strong interpersonal and communication skills, which could be demonstrated by examples of influencing the GTM team and senior leadership by sharing data insights - Proven experience integrating AI and automation into GTM workflows, with examples of how these initiatives increased productivity or forecast precision - Knowledge and hands-on experience with the Sales and Marketing tech stack, including Salesforce, Gong, Google Apps, Excel, and Tableau Preferred qualifications for this role include: - A previous operational leadership role in a global SaaS Sales environment - Experience developing and implementing scalable Sales Operations processes - Experience leading and developing diverse, high-performing teams How you’ll grow Within 1 month, you’ll plant your roots, including: - Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers. - Make a plan with your leader to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to sales operations. - Get to know your team (Directors, Managers, and ICs) and work to understand each individual’s current challenges and areas of opportunity. - Educate yourself on the current team structure, goals, and overall strengths/weaknesses to form a baseline of where we can solidify processes for future scale. Within 3 months, you’ll start hitting your stride by: - Meet with leaders across the global Sales, Customer Success, Finance, Marketing, Product, and Operations organizations who share responsibility for achieving similar targets and identify areas of opportunity. - Formulate a strategic plan to elevate our operational maturity, identifying key levers to improve efficiency, predictability, and overall revenue health. - Conduct a talent assessment of your team to understand coaching and development opportunities, ensuring you are maximizing talent. - Begin coaching and mentoring Directors and Managers to help them elevate their own functions and navigate ambiguity. Within 6 months, you’ll be making a clear impact through: - Implement your strategic plan with the support of senior leadership. - Establish a cadence with key stakeholders and ensure all reporting, analytics, and insights are in place to effectively measure and improve GTM effectiveness. - Move beyond strategy to practical implementation of approved GTM AI opportunities to increase sales organization productivity. - Support ongoing initiatives, planning efforts, and ensure your organization is delivering against its expectations . Within 12 months, you’ll make this role your own by: - Obtain (solicited and unsolicited) and act upon peer and leadership feedback. - Establish and execute a long-term plan for your team, including a holistic view of the business and future-proofing our operations. - Promote members on your team and begin creating a bench of new talent. - Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: - Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. - Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. - Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). - Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. - Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. - Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. - Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. - Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. - Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. - Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: - Zone 1 (New York, California, Washington): $347,600 - $477,950 USD annually - Zone 2 (All other US states): $316,000 - $434,500 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Description and Requirements The Team You Will Join At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers who collaborate to create innovative solutions to address core business challenges within MetLife. This role will conduct quality reviews of disability claims, collecting and analyzing quality opportunities, and delivering results and driving improvements to ensure quality standards are achieved. How You'll Help Us Build a Confident Future (Key Responsibilities) : The STD Senior Operations Quality Analyst is responsible for: - Evaluating and improving business and associate performance by effectively conducting quality evaluations of Short Term Disability (STD), State Plans, PFML, and concurrent Absence Management Solutions (AMS) claims to ensure we meet or exceed customer expectations. Will engage business procedures, training, contract development, product and service delivery as warranted to discuss any discrepancies found. - Identifies trends, root causes, and quality gaps from the analysis of data. Provides timely and meaningful feedback to associates and management regarding performance and quality standards. - May assist in the research, analysis, partnering and providing feedback and recommendations for quality improvements to the training and procedures team. - Coach and mentor STD associates to drive improvements in claim handling. - Provide additional support to the STD quality team as needed. What You Need to Succeed (Required Qualifications): - 3+ years of experience effectively managing STD, State Plans, PFML, and concurrent Absence Management Solutions (AMS) claims for a variety of customers - Strong oral and written communication skills - Strong working knowledge of Excel and PowerPoint - Excellent report writing and presentation skills - Demonstrated critical thinking, attention to detail, analysis and problem-solving skills What Can Give You an Edge (Additional Skills): - Prior training or management experience - Bachelor's degree in a related field or equivalent experience The expected salary range for this position is $54,100 - $80,160. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. $54,100 - $80,160

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com). Duties and Responsibilities: - Builds trust and collaboration amongst the team by enhancing employee engagement, addressing performance results and providing coaching and mentoring. - Implements, monitors, and revises annual goals, objectives, and performance standards including team metrics. - Monitors, tracks, and evaluates staff productivity and performance and provide summary report to management. - Leads teams in process redesign/change management. - Recognizes, anticipates, and resolves billing, revenue recognition and cash application issues; make recommendations as applicable. - Produces monthly statistical reports for management on billing-related tasks; maintain statistics for quarterly and annual reporting. - Generates monthly A/R reports for submission to management. - Analyzes process and business issues to identify best practice solutions. - Conducts bill revenue and cash analysis to identify areas of opportunity for revenue enhancement. - Oversees department training and individual development. - Collaborates with IT to develop system enhancements and automation opportunities. Required Skills: - Comprehensive knowledge of claims management. - Demonstrate leadership qualities and strong capabilities in change management. - Strong organizational skills with the ability to work on multiple, complex projects with high quality results. - Strong collaborative skills to form working relationships with clients, other departments, and senior management. - Excellent analytical skills, including the ability to analyze quantitative and qualitative information and reach sound conclusions. - Ability to perform A/R statistical analysis, identify gaps, develop, and deploy solutions necessary for achievement of key metrics (days in A/R, aged receivables, denial rate, bad debt percentages. Qualifications: - Education: Bachelor’s degree in Business/Healthcare Administration or relevant experience required. - Experience: Minimum of 5 years of experience in healthcare setting with emphasis on back-office functions such as claims submission, A/R follow-up, and cash services and financial management skills. Working Conditions: Remote Supervisory Responsibility (If applicable): 15-20-individual team members Compensation Range: $85,000 - $105,000 annually The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

• Prepare, review, and submit accurate membership fee payments to partners in a timely manner. • Manage accounts receivable, including posting payments, responding to inquiries, and following up on outstanding claims. • Ensure compliance with payer requirements, industry regulations, and company policies. • Collaborate with providers, patients, and internal teams to resolve billing discrepancies. • Generate financial and operational reports related to billing and collections. • Support process improvements and automation initiatives to streamline billing processes. • Other duties as assigned.