Role Description You are responsible for generating sales and establishing clinical adoption of company products in the western United States. You will develop new customer accounts and increase usage of company products in current customer accounts in order to meet sales quotas based on company sales goals. This position directly leads the Area Sales Managers of the NorthEast and reports directly to the Chief Commercial Officer. Responsibilities and Duties - Consistently model the core values of the company both internal and external the company. - Openly commit to and support company processes and systems. - Drive the company’s clinical capabilities to surpass customer satisfaction and retention, and company goals. - Customer training and product adoption with installations and clinical adoptions. - Drive profitable sales. - Work with CCO and internal partners to develop a marketing strategy to build the company brand recognition with targeted customers. - Work with the CCO to spearhead strategies specifically with sales, product adoption, quality, product development, and customer service. - Control company costs by developing and introducing tactical initiatives to address known issues and losses. - Know and understand the company product to the extent that assistance with installations and minor repairs can be provided. - Determine the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel. - Sells products by scheduling sales calls to meet with current and potential customers to fulfill revenue and unit growth objectives assigned by company on a monthly/quarterly/annual basis. - Develop relationships with hospital personnel to make new contacts in other departments within hospital and to identify key purchasing decision makers. - Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions. - Assess and implement improved processes and new technologies, collaborating with management regarding the implementation of these improvements for the sales and training environment. - Assist in identifying and developing improvements to current product and developing new product as opportunities exist or require. Key Metrics - Sales versus goal - $’s and %, versus goal - % of Trials leading to purchase - Adoption – cases per day for units in field, # of units purchased per location - Customer satisfaction Qualifications - A BS degree in Life/ Health Science, Nursing or Engineering - 5+ years medical device / medical affairs related experience - 10+ years of experience in clinical operations - Familiarity with Good Clinical Practice, ISO, CFR Title 21, and MEDDEV regulations pertaining to clinical research - Financial and operational knowledge of the medical industry - Excellent leadership, interpersonal, and communication skills - Strong analytical, decision-making, and problem-solving skills - Innovative and entrepreneurial mindset, motivational abilities, and the ability to find and retain talented employees Additional Desirable Qualifications Skills and Knowledge - Strong Written and Verbal Communication - Ability to present and teach detailed and technical information to all levels of an organization - Organization Skills - Leadership and team building Skills - Strong attention to detail and focus on operational excellence - Ability to analyze issues quickly and make decisions - Ability to work under pressure, plan personal workload effectively and delegate - A deep desire to make a difference in the lives of healthcare providers Physical Activities - Regularly required sitting, standing, and walking for prolonged periods of time. - Full range of body movements including the use of hands and fingers, to handle or feel objects, including computer equipment and peripherals, and bending, reaching, lifting, and crouching. Mental Requirements - Must be able to synthesize complex or diverse information. - Must possess logical and deductive reasoning skills. - Must be able to identify and resolve problems in a timely manner. - Must be able to comfortably connect and work with different personalities both inside and outside the company. - Must be able to read and write well to communicate effectively with all persons concerned or related to the business. Liaison Serves as a consultant to management and special external spokesperson for the organization on major matters pertaining to its policies, projects, or objectives. Uses diplomacy and tact to diffuse high tension situations, particularly with senior level internal and external contacts. Occasionally escalates the most serious issues to manager. Working Conditions - Work may include extended periods of time viewing a computer monitor and/or operating a keyboard. - Work will include extending periods of time standing, moving, crouching, bending, and lifting. - Work will include extended periods of time traveling both inside and outside the US.

• Lead complex, high-impact client accounts with strong strategic insight and executive presence • Build long-term, trust-based relationships with senior client stakeholders • Develop scopes, proposals, budgets, timelines, and multiyear growth plans • Identify client challenges and turn insights into actionable solutions • Play a key role in new business development by identifying prospects and nurturing opportunities • Guide the strategic direction and quality of project work across teams • Collaborate closely with senior leaders and the EVP to evolve client strategy, delivery models, and service innovation • Mentor Account Directors, Account Executives, and broader team members to support their development • Bring thought leadership, structure, and clarity to agency-wide initiatives and process improvements

Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us! As more consumers turn to Social Media for news, we’re looking to integrate our PR and Social Media practices under a charismatic communicator who is a highly strategic and creative leader, and very critically, a story-driven automotive industry and car culture expert. As Vice President, PR & Social Media, you’ll - Lead Social Media content Strategy and Delivery, Reputation Management, Digital Club and Forum Presence, Brand Ambassador and Creator programming and Public Relations functions - Develop innovative ways to leverage digital-social campaigns that bring tangible impact to our insurance, auction, events and membership offerings - Create and articulate a strategic vision for social media inspired by community engagement, broad relevance, practice excellence and business impact - Curate a culture of collaboration and creativity through coaching, talent development, and experimentation - Set clear KPIs which connect community engagement and content performance with overall business impact What you’ll do Social Media Content Strategy and Delivery - Evolve and grow our social media efforts into an exceptional, high-engagement, high performing practice that delivers world-class, best-practice content - Lead earned and owned social media strategy development, working cross-functionally to build authentic, cohesive plans and content calendars - Co-create content with our internal video and magazine journalists and production teams - Be expert in always evolving best practices by platform - Move fast, and capitalize on time-sensitive opportunities - Integrate key messages that support our various business’ Public Relations - Lead PR planning and strategic vision ensuring alignment with brand priorities, business objectives and broader communications strategy - You’ll be well connected in the automotive industry, with a strong rolodex, especially with you peers at OEM automotive brands - While your team manages day-to-day media relations, you’ll create pathways and remove barriers to enable cross-brand integrated campaigns, team evolution and effective issues management - Provide executive-level counsel on reputation, messaging and media approach, helping senior leaders navigate complex moments empowering the PR team to lead execution - Champion mid-term team evolution by identifying opportunities, strengthening processes and evolving tools and talent to support future growth of the earned media practice Reputation Management - Build and deploy always an always-on social listening and rapid-response system to manage, protect and elevate our business’ online reputation, also tracking sentiment and reputational risk - Develop and continuously evolve best-in-class social safety processes and guidelines, including the development and deployment of crisis management playbooks across channels, platforms and forums - Establish and own community guidelines, moderation and crisis playbooks, while partnering with Legal, HR and others to manage sensitive issues Digital Club and Forum Presence - Build an authentic presence within existing online enthusiast communities and clubs to elevate the brands reputation, and increase awareness and preference Brand Ambassador and Creator Programming - Lead the brand ambassador and creator program with a clear strategic vision, emphasizing creative excellence, cultural relevance, measurable impact and integration - Establish clear frameworks for creator selection, onboarding, performance and brand safety while inspiring meaningful storytelling and engagement - Cultivate and maintain long-term relationships with an evolving network of brand ambassadors and creators, prioritizing authenticity, shared value and audience relevance - Regularly review and audit outputs to ensure delivery to brief This might describe you - Cultural Fit: A deep passion for car culture, driving and the automotive enthusiast community across its many genres - Agile Collaborator: You partner fearlessly with others to get big things to happen, often at speed - Experience: 15+ years in social media, brand marketing, public relations and/or digital communications, with a portfolio of building and scaling enthusiast communities at brands and/or agencies - Leadership: Proven ability to lead and motivate cross-functional teams, build alignment and influence senior stakeholders and brand partners - Social Media Expertise: Strong command of major platforms, content formats, community management, analytics and emerging platform trends - Change Management: Excels at launching new initiatives, adopting new tools and processes and guiding teams through change - Marketing POV: Demonstrates a member-first mindset in addition to well-formed, strategic point of view on digital marketing - Creative and analytical; you love fresh, ambitious ideas and engaging storytelling just as much as you pay regular attention to dashboards and analytics - Think BIG and small: You can see the big picture, but pay attention to the small details - Demonstrated track record of running integrated social programs with measurable results (reach, engagement, conversion, brand/conversion lift, ROI) Over and Above - A strong network of contacts within the content creator space Other things to note - This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week. - May require travel for quarterly events. - Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. #LI-Remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

VP of Client Success This position will report to our Chief Operations Officer, Brian Gamble. About Fine Tune Fine Tune is the ultimate spend reduction solution for indirect services, including facilities, uniforms, waste, security, pest control, energy, utilities and payments. For more than two decades, Fine Tune has helped organizations dramatically improve cost structure and protect affordability through disciplined supplier management and sustained spend reduction. Fine Tune is trusted by the world’s most recognizable brands, including Cargill, DHL, Lowe’s, Pep Boys, Pfizer, Tyson Foods, and American Cancer Society. Fine Tune experts use eMOAT, a proprietary platform combining category expertise, supplier intelligence, contract data, and performance history to empower insight and oversight across. Job Overview Fine Tune is seeking an experienced and strategic VP of Client Success to help build and lead a client success team. The team will lead the full lifecycle of client engagement – from kickoff and implementation through long term client success and expansion. This executive-level role will be responsible for developing strategies and assets for enhancing the overall client experience, ensuring seamless onboarding, proactive relationship management, operational excellence, and continuous growth within our accounts. The role will also be responsible for building out and developing a client success team over time. Responsibilities and Duties - In conjunction with leadership from sales, marketing, communications, and operations, develop strategies and assets for optimizing the client journey from kickoff through implementation and expansion, and play a leading role in guiding clients through this journey, ensuring client delight and maximizing expansion and growth - Lead cross-functional execution across operations, account management and sales teams - Direct and refine implementation methodologies and playbooks to ensure efficient deployment for new clients - Serve as a senior strategic partner to client leadership, identifying opportunities for optimization and expansion - Build, maintain, and deepen executive-level relationships to support retention and long-term portfolio growth - Guide organizational strategy for client engagement and service evolution - Help to build, manage and lead what will be a growing client success team Qualifications - Bachelor's degree or 10+ years of relevant work experience with a proven track record - Extensive experience in customer success, operations, or implementation leadership - Sales, marketing and communications experience a plus - Proven success managing full client lifecycles - Excellent verbal and written communication skills - Strong analytical and problem solving skills with attention to detail - Comfortable managing multiple projects/prioritizing tasks in a fast-paced environment - Ability to work remotely in a space free from distractions - Accountable to yourself and your teammates Benefits - Health/dental/vision/life/disability insurance - Health plan includes HSA and FSA plans - Paid time off and paid holidays - 401K with employer match - Competitive salary with bonus opportunities - 40-50 hours/week - Annual allowance for continuous learning opportunities