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Fay logo
Fay

Eat better, live better

Credentialing Manager

Location

California + 1 moreAll locations: California | New York

Posted

93 days ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

Credentialing Manager

Fay

• Own a dedicated portfolio of 10–15 payers end-to-end. • Manage a team of Provider Enrollment Specialists responsible for application execution. • Audit existing credentialing workflows and implement scalable improvements — including technology enablement, process redesign, and smarter resource allocation. • Define and own SLAs across the credentialing lifecycle. • Design the credentialing workflows required to operationalize net-new payer contract relationships and lead internal launch.

Job Requirements

  • 3+ years of hands-on provider credentialing and enrollment experience, with at least 2 years in a lead or management capacity — ideally at a health plan, MSO, delegated credentialing entity, or high-growth digital health company
  • Deep working knowledge of CAQH ProView, NPDB queries, state licensing and scope-of-practice databases, and the enrollment portals of major commercial and government payers (e.g., Aetna, BCBS, Cigna, UHC, Humana, Medicare/Medicaid)
  • Demonstrated experience redesigning credentialing workflows — not just executing them — across a high volume of providers and multiple national payers simultaneously
  • Experience owning credentialing KPIs and building payer health dashboards with SLA tracking and escalation management
  • Strong understanding of the downstream impact of credentialing on claims, billing, and revenue cycle — and how to coordinate across those functions
  • Comfortable operating in fast-moving environments where processes are still being built and priorities can shift quickly.
  • Preferred: Experience credentialing allied health or telehealth providers — particularly dietitians, therapists, or other non-physician specialties
  • Familiarity with delegated credentialing agreements and the operational implications of delegated vs. non-delegated payer relationships
  • Background at a high-growth startup or digital health company
  • Tech-savvy with a strong appetite for automation and systems that enhance speed, accuracy, and scalability.

Benefits

  • Health insurance
  • Professional development opportunities

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