• Lead the strategy, implementation, and continuous improvement of the company’s performance management framework. • Manage the end-to-end performance cycle including goal setting, feedback processes, reviews, calibration, and development planning. • Partner with HRBPs and senior leaders to drive adoption of performance practices and ensure consistency across the organization. • Design tools, resources, and manager enablement programs to strengthen performance conversations and feedback culture. • Implement and optimize performance management technology and workflows. • Track program adoption and effectiveness through metrics, reporting, and insights. • Continuously evolve the performance framework to align with business growth and talent development priorities. • Build and scale a modern learning ecosystem that supports employee development and organizational capability. • Partner with the Director, People Programs to define the company’s learning and development strategy. • Lead the evaluation, selection, and implementation of a Learning Management System (LMS). • Design scalable learning architecture including onboarding, manager development, role-based training, and leadership programs. • Develop structured learning pathways aligned to career development and capability building. • Establish governance for learning content, curriculum standards, and learning experiences. • Partner with leaders to identify critical skill gaps and future capability needs. • Implement measurement frameworks to track learning engagement, skill development, and program impact. • Design programs that strengthen employee growth and manager effectiveness across the organization.

• Manage all provider credentialing, recredentialing, and document and related data management processes • Collaborate with provider partners, internal customers, and other external constituents • Supervise and provide guidance to assigned staff • Participate in hiring process • Train and evaluate team member performance • Develop annual budgets and monitor spending • Proactively work with other departments to improve interdepartmental processes • Employ lean methodologies for continuous improvement • Maintain and negotiate delegated credentialing agreements

• Lead one or several strategic projects for our clients, working directly with the client’s executive team, managing all aspects of the project & team, facilitating executive workshops and serving as the final quality gate for the project deliverables • Provide project management and successful delivery of project through executive level communications and presentations • Coordinate the Nuvera team assigned to the project and provide individual mentoring and performance reviews associated with their performance • Help identify, define, and lead the implementation of several Nuvera infrastructure efforts • Provide strategy and operational guidance for hub offerings • Support business development objectives including program design, story development, etc. • Understand and develop the requirements for program design inclusive of system, work instructions and process flows • Able to present to leadership to better understand project status, risks and needs

• Network Performance Managers are responsible for ensuring that each FS8 & VAURA studio is highly successful in terms of lead generation, lead nurturing, membership growth, overall membership experience, revenue generation / growth, and remaining at all times in compliance with HQ operating standards. • Provide ongoing, proactive business coaching and operational support to FS8 and VAURA studios within your region, including guidance on lead follow-up, sales processes, team management, and financial acumen, to help drive strong and sustainable revenue growth. • Use FS8 and VAURA systems, including data dashboards, to help Franchisees assess their performance and identify opportunities for improvement. • Ensuring that franchisees develop and execute market awareness and outreach strategies to drive membership and improve profitability. • Support studios in delivering a high-quality member experience by helping them strengthen processes around lead generation, conversion, retention, and day-to-day operations. • Ensure that studios within your portfolio remain in compliance with FS8 and VAURA HQ standards, including brand consistency and adherence to standard operating procedures (SOPs). • Deliver exceptional support to your portfolio of Franchisees, building strong relationships through regular check-ins and clear, practical advice. • Working in collaboration with leadership, Education team and other external partners to create and develop course materials, awareness campaigns, reference/ training documentation and standard operating procedures (SOPs). • Actively support the onboarding and successful opening of new studios within your region, helping them get set up for long-term success through effective launch planning and early-stage coaching. • Meet regularly with your Franchisees, both virtually and in-person, to provide hands-on support, share performance insights, and ensure alignment with broader brand objectives. Travel is a key requirement of this role, with in-person visits expected as part of ongoing regional support. • Provide feedback and insight to the broader HQ team based on what you’re seeing in the field, contributing to the development of better tools, resources, and network-wide initiatives.