• Conduct a comprehensive assessment with beneficiaries and analyze assessment findings to identify and prioritize clinical, psychosocial, and behavioral concerns and potential gaps in care. • Develop and document a case management care plan in direct collaboration with the beneficiary, the beneficiary's family or significant other(s), the primary physician and other health care providers. Identify and include key concerns, needs, and preferences of the beneficiary and family/caregiver. • Document identified issues, prioritized and individualized goals (long & short term), evidence-based interventions, collaborative approaches and resources, anticipated time frames, and barriers to achieving goals in the care plan. • Coordinate and implement the activities specified in the care plan to provide optimal benefits coverage as well as promote continuity of care and integration of services for the beneficiary across care transitions. Collaborate and communicate with the beneficiary, family, significant other(s), physician, and other health care providers to accomplish the goals on the care plan. • Monitor and continually evaluate the care plan on a scheduled basis to ensure it remains effective and to determine if desired outcomes are met and the goals are achieved. Revise and update the care plan as needed in collaboration with the beneficiary and the health care team. • Initiate care conferences with Medical Director and/or the multidisciplinary care team to discuss challenging beneficiary cases and obtain expert clinical opinion or consultation. • Serve as beneficiary advocate by promoting self-determination, informed and shared decision-making, autonomy, and self-advocacy for beneficiaries. Empower beneficiaries by providing education and support to reinforce self-care management, facilitate access to care, and promote optimal health outcomes. • Identify relevant benefit-related, educational, and health care resources for beneficiaries. Facilitate coordination of care with existing community-based programs and services to meet the identified needs of the beneficiary. • Demonstrate and apply knowledge of the philosophy/principles of comprehensive case management, patient-centered, culturally sensitive care coordination, and management of complex conditions throughout the case management process. • Collaborate with beneficiaries and their support system/caregivers, providers, the multi-disciplinary team, and health care and community resources throughout the case management process. • Be familiar with and understand the scope of professional licensure and carry out case management activities consistent with the scope of this licensure. • Participate in ongoing training and professional development to build and maintain case management competencies, including evidence-based practices that promote positive health outcomes and cost-effective care. • Maintain CEUs as required by applicable State Board(s) of Nursing and required certifications. Must be willing to obtain and maintain additional licenses as required to meet business needs. • Conduct case management activities consistently with professional standards of practice as well as all applicable policies and procedures. • Participate in regular team conferences and meetings. • Document appropriate clinical information and data in a timely, accurate, and concise manner consistent with applicable standards of practice. • Maintain a working knowledge of and adhere to applicable federal and state regulations including, but not limited to, laws related to patient confidentiality, release of information, and HIPAA. Apply knowledge of privacy and security regulations in daily practice to ensure compliance.

• Run working sessions with customer schedulers/PMs to clarify scope boundaries, sequencing intent, and schedule structure required for reliable reporting • Ensure mapping quality meets standards; review edge cases, guide resolution, and mentor LATAM/India resources through complex scenarios • Translate schedule behavior into clear insights: critical path drivers, schedule risk, logic gaps, unrealistic constraints, and mitigation levers, packaged for customer-facing teams • Coordinate with VDC/BIM, Delivery, Product, and Ops to resolve integration issues and improve repeatability across customers • Visit customer sites as needed to accelerate alignment, validate sequencing assumptions, and build trust with field and scheduling stakeholders

• Hands on design, development, deployment, and maintenance of integration processes between 3rd party applications across cloud and/or on premise using 'Dell Boomi AtomSphere' platform or using Workato. • Managing, Monitoring, Sustaining, Troubleshooting, and supporting existing integration implementations for our clients. • Supporting developers and architects in managing and creating design, development, and maintenance documentation related to each client. • Adapt and implement the methodologies and processes. • Ability to establish and maintain strong working relationships with external and internal IT partners. • Manages the development of integration solutions and accountable for development, unit testing, configuration, business readiness, and production support. • Demonstrated proficiency with web service technologies (REST, JSON, SOAP, HTTP etc.) • Ability to work on implementations that execute in an agile fashion. • Ability to work with customer in understanding the requirements and develop the integration solutions. • Documenting the client’s system integration and reporting needs. • Building the integrations and/or configuring the Application programming interface or endpoint connection points where necessary. • Identifying integration methods – middleware or custom. • Identifying and building transformation logic by understanding the client requirements and translating requirements into technical outputs. • Transformation logic includes, but is not limited to, data cleansing, aggregation, grouping, joins/merges, and elimination. • Design, develop and deliver integration solutions to customers. • Resolving integration issues by diagnosing, tracking, and managing the integration process from start to end. • Designing and customizing the technical testing methodology and performing testing for all integration endpoints and associated data flows to ensure that the integration is up to date and functioning efficiently. • Producing the final integration deliverable and code base and/or technical integration platform solutions (e.g., Workato recipe, MuleSoft solution, Dell Boomi script). • Converting to the production environment and performing follow-up testing to finalize system configuration. • Performing change management support for stakeholders so all end-users understand the solution and can troubleshoot or adjust configurations as needed. • Help mentor Integration architects and Integration developer. • Able to run SIT’s and UAT’s individually and able to create remediation reports.

• Jij zorgt er samen met je team voor dat het Cloud & Workplace-portfolio continu vernieuwt en aansluit op wat klanten écht nodig hebben. • Dankzij jou ontstaan sterke commerciële cloudproducten die goed werken in de markt en waar partners graag mee aan de slag gaan. • Je vertaalt kansen en trends naar concrete acties en pakt door wanneer iets vastloopt. • Je draait ook je hand niet om voor de uitvoering en het bewaken van de volledige lifecycle. • Je werkt nauw samen met interne teams en partners om productintroducties succesvol te maken en blijvend te verbeteren.