• Plan, organize, coordinate, manage and maintain the personnel under this action to execute various initiatives and projects under the six CQM programs. • Communicate with the COR daily regarding performance and/or personnel concerns. • Provide oversight and management of personnel, to include onboarding and required training. • Maintain compliance, generate/update reports. • Develop and manage schedules. • Develop the contract Program Management Plan and Weekly Performance Reports. • Define and maintain standards for consistency across the CQM programs. • Apply the principles of high reliability, health and health care improvement and the role of CQM in support of readiness in the military health care environment. • Analyze and report program efforts to ensure operational excellence, manage risks, and reliable processes. • Conduct weekly meetings with COR and other CQM Program leads. • Provide administrative and programmatic support. • Develop a Program Management Plan (PMP) to include CQM implementation and operational details and obtain Government approval. • Update it annually and use it to manage, track, and evaluate TMS’s administration, execution, and tracking. • Ensure adherence to all federal acquisition regulations, statutes, Department of Defense Instructions (DoDI’s), and DHA policies and procedures pertaining to the CQM program, DHA security and training requirements, standards of conduct as established by the DHA Director. and program reporting protocols. • Perform other duties as required.

• Engage directly with FSA stakeholders to gather insights and ensure Hub content remains accurate, relevant, and aligned with current programs and priorities. • Own ongoing content updates within Webflow, including editing and maintaining existing pages. • Build and launch basic, no-code webpages in Webflow to support new Hub resources and workflows. • Review and score farmer coursework associated with FSA loan borrower training. • Own and deliver bi-annual reporting requirements, ensuring accuracy, completeness, and alignment with cooperative agreement expectations. • Learn and utilize JotForm to support Hub content and workflows, including building and managing forms as needed. • Leverage Google Analytics to analyze and report on Hub usage data.

• Define program scope, goals, and deliverables in collaboration with senior management and stakeholders • Develop comprehensive program plans, including detailed schedules, budgets, resource allocation, and risk management strategies • Lead and motivate cross-functional project teams • Monitor program progress, identify potential risks and issues, and implement effective mitigation strategies • Communicate program status, updates, and key decisions to all relevant stakeholders

Role Description The Department of Labor & Industries (L&I), Insurance Services Division, is seeking a motivated and organized team member to help provide excellent services to our customers as a Program Specialist 4. This position is in our Legal Services Program, Settlement Unit and will be a good fit for someone who wants to be the advocate for the injured worker. The goal of this position is to communicate and collaborate with the worker to pursue their independent work or retirement goals. You will also help them understand the processes and procedures needed to meet that goal. - Review and analyze claim settlement requests within the parameters of the law and agency policy. - Work with workers, employers, and their attorneys to negotiate settlements of the indemnity benefits portion of certain industrial insurance claims. - Ensure that the settlement program operates efficiently and effectively, achieving expected outcomes set forth by agency and division leadership. Qualifications - A Bachelor's degree in a legal or business-related field. - Two (2) years of experience in a related field including planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government and supervisory experience. - Experience interacting and working effectively with diverse groups. - Effective communication skills both verbally and in writing. - The ability to take action to learn and grow. - The ability to take action to meet the needs of others. Requirements - Ability to review, independently interpret, analyze, and apply specialized program policies and procedures to make recommendations. - Ability to effectively communicate both orally and in written format, complex information to various audiences in a way that is easy to understand. - Strong customer service skills with the ability to authentically listen and connect with others to build rapport and maintain internal and external customer satisfaction by sharing accurate and timely information. - Ability to prioritize and effectively organize assignments to produce work products that are accurate, thorough and on time. - Your experience and ability to resolve conflict when dealing with customers who may be angry, distraught, or frustrated. - Ability to consult, mentor, and train others. Benefits - Paid leave. - Tuition reimbursement. - Infants at Work Program. - A generous retirement package for qualified employees at the end of their career. - Flexible custom work schedules. - Teleworking may be permitted up to full time, with the expectation to report to the office approximately twice a month.