- Pay Range: $130000-$140000 + BONUS ELIGIBLE ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1518048. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA). Job Summary: The Enterprise Systems Delivery Manager is part of a team of technical resources supporting complex integrated facilities management and enterprise technology platforms for clients of Compass Group North America across a wide variety of industries. This role works cross-functionally with operations teams, client stakeholders, and internal ESFM technology resources to support implementation, delivery, optimization, and ongoing support of enterprise systems. The Enterprise Systems Delivery Manager plays a critical role in ensuring the successful delivery, configuration, and continuous improvement of technology solutions used across client portfolios. This role is responsible for delivery of technology initiatives, delivery timeline management, support of system configuration, and ensuring consistent processes, communication, and issue resolution throughout. This role partners closely with operations teams, technicians, and third‑party vendor partners across North American locations (U.S. and Canada). The position also works with the ESFM Technology team to drive operational efficiency, maintain accurate system configurations, and support key performance metrics and reporting. The role directly manages employees, and provides leadership across projects, implementations, operational technology initiatives, and optimization activities in collaboration with the Program Management Team. Systems and Platforms Systems and platforms that may be supported in this role include ServiceNow, Nuvolo, Poly, SmartInspect, Maintenance Connection, SAP, Microsoft Teams, Google Looker, LMS, SharePoint, and other enterprise CMMS/IWMS technologies. Responsibilities: - Provide a prompt, professional, and positive client experience. - Communicate proactively with clients, operators, technicians, and internal ESFM Technology teams. - Coordinate and manage technology implementations and delivery activities across multiple client portfolios. - Develop and maintain project schedules, timelines, and status reporting to ensure predictable and high‑quality delivery. - Track and manage project plans, ensuring task completion, dependencies, and effective handoffs between teams. - Lead project meetings, conference calls, and implementation discussions in an organized and effective manner. - Partner with cross‑functional teams to establish implementation plans, capture action items, and ensure alignment on delivery milestones. - Lead and support configuration of enterprise systems including asset inventories, preventative maintenance programs, inspections, surveys, and operational workflows. - Identify opportunities for operational optimization through effective use of technology platforms. - Oversee user onboarding, system configurations, and testing prior to production release. - Deliver training for operations teams and technicians in both in‑person and virtual formats. - Assess, troubleshoot, and coordinate resolution of issues within IWMS/CMMS and related technology platforms. - Escalate platform issues, enhancement opportunities, and client feedback to appropriate technology teams or vendors. - Act as liaison between client stakeholders, operations teams, and ESFM Technology teams to ensure timely support and resolution. - Support documentation and development of operational standards for technology solutions. - Ensure users have access to data insights and reporting to help clients and operators make informed operational decisions. - Evaluate and prioritize initiatives based on changing business needs, resource availability, and timelines. - Anticipate risks and develop mitigation plans to support successful technology delivery. - Support operational planning and key technology initiatives aligned to business objectives. Qualifications: - Bachelor’s degree or equivalent work experience. - Minimum 5 years of experience working within an Information Technology or enterprise systems environment. - Experience managing technology implementations, system configurations, or delivery of enterprise platforms. - Strong project coordination, planning, and organizational skills. - Excellent written and verbal communication skills with the ability to translate technical concepts for non‑technical audiences. - Demonstrated ability to manage multiple initiatives and shifting priorities in a fast‑paced environment. - Strong analytical, problem‑solving, and collaboration skills. - High sense of ownership, accountability, and commitment to quality. - Experience with CMMS, IWMS, or enterprise facilities management technologies preferred. - Project Management and/or ITIL certifications preferred. - Experience in facilities management, hospitality, or related service industries is a plus. Work Environment This role is primarily remote but does require travel to client locations, often on short notice. Client sites may have strict safety or personal protective equipment (PPE) requirements for onsite visitors. Associates at ESFM are offered many fantastic benefits. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf About Compass Group: Achieving leadership in the foodservice and facility management industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. ESFM maintains a drug-free workplace. ESFM

Senior Program Specialist Remote (Newark, New Jersey) with occasional travel to client site Job Description To support our growth, ICF is seeking an Senior Program Specialist to support launching and implementing a Battery Energy Storage System pilot program for PSE&G. Working closely with the senior portfolio managers and SME advisors, this individual will be responsible for monitoring and supporting the successful delivery of operations across multiple functional areas, including internal operations, client support, and stakeholder management. While the position is remote, local business travel may be required. Why you will love working here: - Quality of life: Flexible workplace arrangements, work-life balance - Investment of the community: Donation matching, volunteer opportunities - Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan - And many, many more (Ask your recruiter for more details!) What you will be doing: - Managing a utility load management customer pilot program, responsible for overall program success including on-time and on-budget program delivery, deliverable quality, and client satisfaction. - Collaborating with a multi-functional project team. - Coordinate internal projects, including portfolio reviews and status updates with internal and client program leads. - Managing performance of an installation contractor network. - Delivering effective communication through technical assistance, program training, and guidance. - Overseeing program performance, including financial management, contract deliverables, strategic planning, quality assurance, and operational efficiencies. - Maintaining ongoing communications with clients for program status updates, pipeline management, and stakeholder feedback. - Preparing and presenting targeted client and participant presentations to promote program awareness and participation at events. - Analyzing market trends and technologies to enhance deployment opportunities and increase participation in client utility programs. What we need you to have (minimum qualifications): - Bachelor’s degree in (Business Admin, Energy, Environmental Studies, Policy, or related field) and 5+ years of experience developing, designing, and managing successful energy efficiency or load management programs OR High School Diploma and 9+ years of energy-related program management experience. - 5+ years of experience managing a team (both in-house and virtual). What we would like you to have: - Energy-related project and/or program implementation experience. - Demonstrated experience with business and client development with concentration in new opportunity pursuit and capture. - Demonstrated understanding of load management; specifically battery energy storage systems and/or other distributed energy resources (DERs), understanding of demand response, and understanding of distributed energy resource management systems (DERMS) - Demonstrated experience in continuous improvement in quality assurance/control theories, techniques, and application. - Firm understanding of procurement best practices and contract administration. - Ability to take direction and work independently towards final results - Flexibility and adaptability to respond to new information, changing conditions, or unexpected obstacles - Industry certifications, professional affiliations, and publications. - Advanced proficiency in MS Office Applications (Word, Outlook, Excel). - Proficiency in developing and/or implementing data collection, tracking, and reporting processes - Hold a project management certification, including but not limited to; PMP, Six-Sigma, Scrum Master, etc. Professional Skills: - Excellent verbal and written communication skills. - Strong analytical, problem-solving, and decision-making capabilities. - Team player with the ability to work in a fast-paced environment. - Ability to multi-task with excellent attention to detail. - Sound business ethics, including the protection of proprietary and confidential information. - Ability to work with all levels of internal employees, as well as outside clients and vendors. - Able to effectively lead and work with a variety of team members. - Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude. - Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel). - Strong adaptability and project prioritization skills Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $89,261.00 - $151,744.00 New Jersey Remote Office (NJ99)

Role Description The highly organized and goal-oriented Lead Technical Program Manager (you!) will help drive collaboration for cross-functional project teams and manage detailed plans to ensure efficient and effective delivery. You will follow proven project management methodologies (project plans, RAID logs, communications plans…) that will help the development teams achieve their objectives. You will work closely alongside engineering managers, developers, product managers, designers, and other key business partners. In this role, you will report to the Senior Manager of Technical Program Management which is a function within our engineering organization. This is a highly valued team of professionals who support the department's most critical cross-functional projects. The team has strong interpersonal connections, providing individuals an internal network for knowledge sharing within the job family. Responsibilities - Program Leadership: - Lead cross-functional teams in the planning, execution, and delivery of complex technical programs, ensuring alignment with business objectives. - Develop and manage program roadmaps, timelines, and resource plans, ensuring clear communication of key milestones and deadlines. - Define program scope, goals, and deliverables in collaboration with stakeholders, ensuring they meet business needs. - Act as the primary point of contact for program stakeholders, providing status updates, risk assessments, and managing expectations. - Cross-functional Collaboration: - Collaborate with engineering, product management, design, and other teams to align on goals, timelines, and project dependencies. - Facilitate cross-functional communication to ensure teams are informed and aligned on progress and potential roadblocks. - Work with teams to define requirements, clarify priorities, and drive consensus on technical solutions and approaches. - Project Management & Execution: - Develop detailed project plans, track progress against milestones, and ensure timely delivery of program components. - Identify and mitigate risks, resolving issues that arise during the project lifecycle, and proactively communicate project status to leadership. - Technical Skills: - Architectural Literacy & Troubleshooting: - Ability to lead technical design reviews and proactively identify integration risks, data flow bottlenecks, or infrastructure dependencies across complex systems. - Systems Observability & Triage: - Hands-on experience using monitoring and logging tools (e.g., Datadog, Splunk, New Relic) to assist teams in triaging production issues and facilitating high-quality technical post-mortems. - API & Data Literacy: - Comfortable exploring API documentation (Swagger/Postman) and using basic SQL to extract data for project validation, ensuring technical requirements align with actual system behavior. - Jira Skills: - Operational Efficiency & Reporting: - Practical experience configuring Jira project workflows, custom fields, and basic automation rules to eliminate manual status chasing and improve team velocity. - Proficiency in JQL (Jira Query Language) to build customized filters and dashboards that provide stakeholders with real-time visibility into sprint health, blockers, and delivery timelines. - Skilled in using Jira (including tools like Advanced Roadmaps or structure plugins) to map cross-team links, visualize the critical path, and manage capacity planning across multiple workstreams. Qualifications - 8+ years of experience in program management, with at least 3 years leading technical programs in a fast-paced, high-tech environment. - Proven experience leading large, cross-functional technical programs and projects involving multiple teams (engineering, product, operations, etc.). - Experience with both agile and waterfall project management methodologies and the ability to tailor approaches to the needs of the project. - Strong background in managing technical teams and understanding software engineering processes and technologies. Work Model - This role is Together@TKWW-eligible. If you’re based in NYC, we follow a hybrid schedule, balancing in-office collaboration of days a week and work-from-home flexibility. - If you’re in Austin, this position is remote for now, with the potential to shift to a hybrid model as our local team grows. - This role includes on-call rotations to ensure the stability of our systems. Specific schedules and compensation will be discussed during the interview process. What We Love About You - Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments. - Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision. - Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully. - Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together. What You Love About Us - We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. - From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office. - We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. As the Sr Program manager reporting to the Head of CX Strategy & Program Management you will play a crucial leader who translates strategic vision into actionable plans, drives business performance, and ensures long-term success for the organization. What you will do: Program Management & Enablement - Own a portfolio of high-impact, cross-functional initiatives such as new channel implementation from concept to full adoption, establishing governance cadences, clear ownership, and success metrics, while actively managing risks and interdependencies. Strategic Planning and Execution - Craft comprehensive strategic plans designed to elevate the overall customer experience. Implement these plans meticulously, ensuring alignment with organizational goals and customer needs. Continuous Improvement: As a trusted thought partner, help evaluate operational performance, lead high-impact initiatives, and ensure that organizational goals are on track. Data Analysis and Improvement - Scrutinize customer feedback and data with meticulous attention to detail. Identify key areas where improvements can be made to the customer journey. Develop and implement targeted solutions to address these identified areas, fostering a continually improving customer experience. Performance Monitoring and Reporting - Establish and maintain a robust system for tracking CX performance metrics and key performance indicators (KPIs). Generate detailed reports on CX performance, providing valuable insights into areas of success and those requiring further attention. Cross-Functional Collaboration - Actively collaborate with diverse cross-functional teams, including but not limited to, product, engineering, and marketing departments. Work in synergy with these teams to integrate customer experience initiatives seamlessly into the broader organizational framework. Documentation and Reporting - Create and diligently maintain comprehensive project documentation. This includes, but is not limited to, project plans, detailed timelines, and regular, up-to-date status reports. Ensure all project-related information is accurately recorded and readily accessible. Risk Management - Proactively identify potential risks that could impede the progress or success of CX projects. Develop and implement mitigation strategies to address these risks, ensuring projects remain on track and potential issues are minimized. Metrics & Reporting - Analyzing financial data, forecasting, and identifying cost-saving opportunities. Define and track key performance indicators (KPIs) and present regular reports to executive leadership on MX performance and budget and the main drivers of over/under spend We would love to have you on our team if you have: - 10+ years of experience in customer experience, with a proven track record of project managing CX initiatives. - Strong ability to analyze data, identify trends, and make data-driven decisions related to customer experience. - Previous experience designing and successfully implementing Omnichannel experiences. - Demonstrated understanding of financial concepts, investment and ROI analysis, budgeting, and forecasting and modeling techniques. - Ability to manage projects, track progress, and ensure deliverables are met on time and within budget. - Proven leadership or contribution to executive decision making and logical cascade to managing projects and CX initiatives. - Lead CX strategy sessions, getting executive buy-in and addressing concerns. - Excellent problem-solving and analytical skills related to customer experience. - Strong communication and interpersonal skills. - Experience with project management tools (e.g., Google Sheets, JIRA, Confluence, project management software). - Strong customer service orientation. At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health. What we offer: - Competitive salary and equity packages - Health, dental, vision insurance, and mental health resources - An Oura Ring of your own plus employee discounts for friends & family - 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off - Paid sick leave and parental leave Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future. - Region 1: $143,650 - $169,000 - Region 2: $130,050 - $153,000 - Region 3: $117,300 - $138,000 A recruiter can determine your zones/tiers based on your US location. We are not considering candidates residing in the following states: Alaska (AK), Arkansas (AR), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), Rhode Island (RI), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI) Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: - Our jobs are listed only on the ŌURA Careers page and trusted job boards. - We will never ask for personal information like ID or payment for equipment upfront. - Official offers are sent through Docusign after a verbal offer, not via text or email. Stay cautious and protect your personal details. To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.