Role Description The highly organized and goal-oriented Lead Technical Program Manager (you!) will help drive collaboration for cross-functional project teams and manage detailed plans to ensure efficient and effective delivery. You will follow proven project management methodologies (project plans, RAID logs, communications plans…) that will help the development teams achieve their objectives. You will work closely alongside engineering managers, developers, product managers, designers, and other key business partners. In this role, you will report to the Senior Manager of Technical Program Management which is a function within our engineering organization. This is a highly valued team of professionals who support the department's most critical cross-functional projects. The team has strong interpersonal connections, providing individuals an internal network for knowledge sharing within the job family. Responsibilities - Program Leadership: - Lead cross-functional teams in the planning, execution, and delivery of complex technical programs, ensuring alignment with business objectives. - Develop and manage program roadmaps, timelines, and resource plans, ensuring clear communication of key milestones and deadlines. - Define program scope, goals, and deliverables in collaboration with stakeholders, ensuring they meet business needs. - Act as the primary point of contact for program stakeholders, providing status updates, risk assessments, and managing expectations. - Cross-functional Collaboration: - Collaborate with engineering, product management, design, and other teams to align on goals, timelines, and project dependencies. - Facilitate cross-functional communication to ensure teams are informed and aligned on progress and potential roadblocks. - Work with teams to define requirements, clarify priorities, and drive consensus on technical solutions and approaches. - Project Management & Execution: - Develop detailed project plans, track progress against milestones, and ensure timely delivery of program components. - Identify and mitigate risks, resolving issues that arise during the project lifecycle, and proactively communicate project status to leadership. - Technical Skills: - Architectural Literacy & Troubleshooting: - Ability to lead technical design reviews and proactively identify integration risks, data flow bottlenecks, or infrastructure dependencies across complex systems. - Systems Observability & Triage: - Hands-on experience using monitoring and logging tools (e.g., Datadog, Splunk, New Relic) to assist teams in triaging production issues and facilitating high-quality technical post-mortems. - API & Data Literacy: - Comfortable exploring API documentation (Swagger/Postman) and using basic SQL to extract data for project validation, ensuring technical requirements align with actual system behavior. - Jira Skills: - Operational Efficiency & Reporting: - Practical experience configuring Jira project workflows, custom fields, and basic automation rules to eliminate manual status chasing and improve team velocity. - Proficiency in JQL (Jira Query Language) to build customized filters and dashboards that provide stakeholders with real-time visibility into sprint health, blockers, and delivery timelines. - Skilled in using Jira (including tools like Advanced Roadmaps or structure plugins) to map cross-team links, visualize the critical path, and manage capacity planning across multiple workstreams. Qualifications - 8+ years of experience in program management, with at least 3 years leading technical programs in a fast-paced, high-tech environment. - Proven experience leading large, cross-functional technical programs and projects involving multiple teams (engineering, product, operations, etc.). - Experience with both agile and waterfall project management methodologies and the ability to tailor approaches to the needs of the project. - Strong background in managing technical teams and understanding software engineering processes and technologies. Work Model - This role is Together@TKWW-eligible. If you’re based in NYC, we follow a hybrid schedule, balancing in-office collaboration of days a week and work-from-home flexibility. - If you’re in Austin, this position is remote for now, with the potential to shift to a hybrid model as our local team grows. - This role includes on-call rotations to ensure the stability of our systems. Specific schedules and compensation will be discussed during the interview process. What We Love About You - Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments. - Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision. - Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully. - Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together. What You Love About Us - We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. - From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office. - We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. As the Sr Program manager reporting to the Head of CX Strategy & Program Management you will play a crucial leader who translates strategic vision into actionable plans, drives business performance, and ensures long-term success for the organization. What you will do: Program Management & Enablement - Own a portfolio of high-impact, cross-functional initiatives such as new channel implementation from concept to full adoption, establishing governance cadences, clear ownership, and success metrics, while actively managing risks and interdependencies. Strategic Planning and Execution - Craft comprehensive strategic plans designed to elevate the overall customer experience. Implement these plans meticulously, ensuring alignment with organizational goals and customer needs. Continuous Improvement: As a trusted thought partner, help evaluate operational performance, lead high-impact initiatives, and ensure that organizational goals are on track. Data Analysis and Improvement - Scrutinize customer feedback and data with meticulous attention to detail. Identify key areas where improvements can be made to the customer journey. Develop and implement targeted solutions to address these identified areas, fostering a continually improving customer experience. Performance Monitoring and Reporting - Establish and maintain a robust system for tracking CX performance metrics and key performance indicators (KPIs). Generate detailed reports on CX performance, providing valuable insights into areas of success and those requiring further attention. Cross-Functional Collaboration - Actively collaborate with diverse cross-functional teams, including but not limited to, product, engineering, and marketing departments. Work in synergy with these teams to integrate customer experience initiatives seamlessly into the broader organizational framework. Documentation and Reporting - Create and diligently maintain comprehensive project documentation. This includes, but is not limited to, project plans, detailed timelines, and regular, up-to-date status reports. Ensure all project-related information is accurately recorded and readily accessible. Risk Management - Proactively identify potential risks that could impede the progress or success of CX projects. Develop and implement mitigation strategies to address these risks, ensuring projects remain on track and potential issues are minimized. Metrics & Reporting - Analyzing financial data, forecasting, and identifying cost-saving opportunities. Define and track key performance indicators (KPIs) and present regular reports to executive leadership on MX performance and budget and the main drivers of over/under spend We would love to have you on our team if you have: - 10+ years of experience in customer experience, with a proven track record of project managing CX initiatives. - Strong ability to analyze data, identify trends, and make data-driven decisions related to customer experience. - Previous experience designing and successfully implementing Omnichannel experiences. - Demonstrated understanding of financial concepts, investment and ROI analysis, budgeting, and forecasting and modeling techniques. - Ability to manage projects, track progress, and ensure deliverables are met on time and within budget. - Proven leadership or contribution to executive decision making and logical cascade to managing projects and CX initiatives. - Lead CX strategy sessions, getting executive buy-in and addressing concerns. - Excellent problem-solving and analytical skills related to customer experience. - Strong communication and interpersonal skills. - Experience with project management tools (e.g., Google Sheets, JIRA, Confluence, project management software). - Strong customer service orientation. At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health. What we offer: - Competitive salary and equity packages - Health, dental, vision insurance, and mental health resources - An Oura Ring of your own plus employee discounts for friends & family - 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off - Paid sick leave and parental leave Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future. - Region 1: $143,650 - $169,000 - Region 2: $130,050 - $153,000 - Region 3: $117,300 - $138,000 A recruiter can determine your zones/tiers based on your US location. We are not considering candidates residing in the following states: Alaska (AK), Arkansas (AR), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), Rhode Island (RI), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI) Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: - Our jobs are listed only on the ŌURA Careers page and trusted job boards. - We will never ask for personal information like ID or payment for equipment upfront. - Official offers are sent through Docusign after a verbal offer, not via text or email. Stay cautious and protect your personal details. To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

• Drive delivery execution, architectural consistency, and cross-functional coordination across integration and application initiatives • Manage sprint scope, risk, and technical blockers • Review solution designs for scalability, performance, and maintainability • Contribute to system design discussions and long-term platform direction • Oversee third-party integrations and internal service contracts • Partner with Product, Customer Success, and Professional Services on technical feasibility • Mentor integration and application engineers

Role Description We are seeking a Release Manager to be responsible for the planning, execution, and oversight of a strategic program with the Department of Veterans Affairs covering over millions of veteran users. This role will involve working with cross-functional teams, managing resources, mitigating risks, and ensuring the successful delivery of programs aligned with business objectives. The ideal candidate will possess strong leadership, communication, and organizational skills, along with a proven track record of managing complex programs from inception to completion. Responsibilities - Define release scope with product owners and development teams - Manage release timelines, milestones, and code freeze dates - Ensure documentation requirements meet release criteria - Coordinate testing to ensure release is ready for deployment - Prepare rollback plans and validate the plan with the development team - Initiate release build and verify build artifacts - Communicate release status and report to stakeholders regarding deployment and stability Qualifications - Bachelor’s Degree in Engineering, Computer Science, or related scientific/technical discipline. An additional 8 years of relevant experience may be substituted for the required education. - Minimum of 10 years of experience managing software, hardware, or system component releases. - Significant experience with VA Enterprise Cloud (AWS GovCloud + Azure Gov) and ServiceNow ITSM are required - Strong organizational and project management skills with the ability to manage multiple releases concurrently - Proven track record coordinating across cross-functional teams including QA, Development, Packaging, and Hardware - Attention to detail in documenting release schedules, dependencies, and risk assessments - Strong communication skills for stakeholder coordination and status reporting - Proactive in identifying and resolving scheduling conflicts or risks that may impact release delivery - Ability to work under pressure and manage tight deadlines effectively - Familiarity with release automation tools, CI/CD pipelines, and DevOps practices - Demonstrated ability to implement and refine release governance and standard operating procedures - Experience with enterprise change management and version control systems Preferred Qualifications - ITIL Foundation or higher (Information Technology Infrastructure Library) - Certified Release Manager (CRM) - PMP (Project Management Professional) - SAFe - Release Train Engineer (RTE) - AWS Certified DevOps Engineer – Professional - Certified ScrumMaster (CSM) Working Conditions Standard Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Benefits - Medical, Dental, and Vision - Health Saving Account (when enrolled in eligible plan) with Company contribution - Company paid Life, Accidental Death, Short-term & Long-term Disability - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance - Voluntary Medical & Dependent Care Flexible Spending Accounts - Accrued Paid Time Off & Company Paid Holidays - 401(k) Retirement Plan with Company match Work Authorization Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.