• Monitor and analyze electronic healthcare data exchange processes within the VA Payer EDI environment • Investigate transaction failures, batch processing errors, and system integration issues • Query backend databases using SQL to analyze transaction data and diagnose issues • Review system logs and operational reports to identify patterns or recurring failures • Perform root cause analysis and develop remediation recommendations • Support operational troubleshooting between VA systems and external provider networks • Collaborate with development teams and agile scrum teams to support issue resolution • Document findings and provide recommendations to improve system reliability and performance

• Coordinate and deliver all aspects of virtual classroom training. • Create a learning environment that encourages learner engagement. • Applies knowledge of adult learning concepts such as ADDIE methodology in the creation of educational training to support synchronous and asynchronous learning and translate the subject material into accurate and beneficial courseware. • Effectively gathers information from the client on various aspects of the project, including instructional training objectives , tasks to be emphasized, prior knowledge of the students, relationships to be stressed, and the relative degree of importance of the various pieces of information being disseminated to determine appropriate level of interactivity. • Leads the development of storyboards and other training materials, that include the designs and layouts for a wide variety of organizational, technical, and general training materials of a complex nature. • Develops effective training through application of learning theory such as Knowles Principles of Adult Learning advising customers on appropriate , effective interactivity for the needed level of training. • Recommends best method of portrayal, style, and format, including order and amount of detail, based on knowledge of briefing purpose, coverage, and intended audience. • Collect feedback to incorporate improvements. • Ensure storyboard quality using peer reviews and best practices, collaborating with team for continual process improvement.

• Assist with configuring and implementing automated test capabilities • Supporting integration and test activities • Develop clear, user-focused documentation for Systems and Test Engineers • Collaborate with multidisciplinary teams on simulation, modeling, and decision support tools • Document findings, write test code, and iterate based on feedback and research outcomes

• Own the long-term technology and systems roadmap for the organization • Evaluate how systems support company operations and identify opportunities for improvement • Design scalable system architecture that supports the company’s future growth • Partner with leadership to redesign workflows and improve operational visibility across departments • Design how core business systems connect and interact across the organization, ensuring data flows reliably between tools such as HubSpot, Purlieu, QuickBooks Online, and other platforms. • Build and maintain automations using platforms such as Make or similar tools to streamline workflows and reduce manual work across the company. • Serve as the primary administrator for HubSpot CRM, ensuring data integrity, managing permissions, and building dashboards and reports that support better decision-making. • Develop reporting infrastructure, dashboards, and system visibility that enable leadership to better understand operational performance and make informed strategic decisions. • Collaborate with leaders across Sales, Finance, HR, and Operations to redesign workflows and ensure systems effectively support how work moves through the organization. • Research, test, and implement AI tools and workflows that improve productivity and operational efficiency across the company. • Ensure the team understands how systems work and evolve by providing training, documentation, and guidance when new tools or workflows are implemented. • Manage incoming system and automation requests while maintaining a responsive, service-oriented mindset toward teammates across the organization.