• Own and strengthen executive‑level relationships across assigned global accounts • Develop deep understanding of customer missions, business drivers, and technology roadmaps • Ensure customer satisfaction, retention, and expansion through proactive engagement and value realization • Create and execute multi‑year global account strategies and growth plans aligned to customer objectives and Future Tech priorities • Identify, qualify, and close new opportunities across hardware, software, services, and managed solutions • Drive account planning, pipeline management, forecasting accuracy, and revenue performance • Leverage Future Tech’s partner ecosystem to deliver differentiated solutions and incremental business value • Build and manage strategic relationships with technology partners • Lead and coordinate a virtual account team • Ensure alignment across sales, delivery, and operations to meet commitments and manage risk.

• Owning and executing strategic account plans across a defined portfolio of mid-market law firms • Driving cross-sell and upsell opportunities by identifying whitespace, new practice adoption, and additional solution alignment within existing accounts • Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution • Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders • Partnering closely with Customer Success, Professional Services, Product, and Marketing • Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce • Staying ahead of legal industry trends and competitive landscape shifts

• Owning and executing strategic account plans across a defined portfolio of mid-market law firms • Driving cross-sell and upsell opportunities by identifying whitespace, new practice adoption, and additional solution alignment within existing accounts • Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution • Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders • Partnering closely with Customer Success, Professional Services, Product, and Marketing • Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce • Staying ahead of legal industry trends, competitive landscape shifts, and client modernization initiatives

• Manage and nurture key client relationships to ensure long-term partnerships and satisfaction • Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and service requests in a timely manner • Analyze client needs and develop customized solutions to enhance their logistics experience • Monitor and track key account parcel deliveries, proactively resolving any service issues • Conduct regular performance reviews with key accounts and provide data-driven insights • Prepare and present tailored quotations by applying pricing policies and market intelligence • Develop and maintain customer SOPs to ensure consistency in service delivery • Collaborate with internal teams to optimize service performance and improve customer experience • Track and manage account billing, ensuring invoices are processed and payments are collected on time • Identify growth opportunities within existing key accounts to drive additional revenue • Assist in the claims process and ensure timely resolutions for key account clients • Take on additional tasks as needed to support business objectives