Overview The Mixed Use Revenue Enablement team is looking for a Customer Success Enablement Specialist who will support our fast growing Success team. This individual will contribute directly to making an impact on the effectiveness of our Customer Success and Onboarding teams. You will play a crucial role in building and scaling our enablement function through developing onboarding and ongoing training programs to empower us to better serve our customers. Responsibilities - Help build, define and scale our Customer Success and Onboarding enablement strategy - Work with Success leadership to develop, execute, optimize and assess Customer Success enablement programs - Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success - Coach and mentor Customer Success new hires as they ramp in their role - Use performance data to identify knowledge or skill gaps across the Success team - Apply adult learning principles to facilitate different learning methods; including instructor led, peer to peer and self guided - Partner with Success leadership to design segment specific on-going enablement programs to further develop the teams soft skills and industry knowledge - Partner cross functionally to drive further alignment between Success and other departments - Develop enablement programs to aid team members career growth - Build out an on-demand enablement resource library Qualifications - A strong understanding of B2B SaaS environment - 2-3 years of Customer Success experience - A desire to help people grow and develop - Collaborative and hands on approach to completing projects - Strong communication and presentation skills - Growth mindset with a desire to continuously learn and develop enablement best practices - Curiosity and strong problem solving ability Pay Range USD $56,100.00 - USD $95,500.00 /Yr.

About NGDATA NGDATA is a leader in intelligent engagement, empowering enterprise organizations to build deeper, data-driven relationships with their customers through its Intelligent Engagement Platform. By unifying and activating customer data in real time, NGDATA helps brands in financial services deliver personalized experiences at scale. We are looking for a passionate and commercially minded Customer Success Manager (CSM) to join our growing team. In this role, you will serve as the primary post-sale point of contact for a portfolio of clients, guiding them through onboarding, adoption, and long-term value realization with NGDATA's Intelligent Engagement Platform. You will act as a trusted advisor, strategic partner, and internal advocate — ensuring customers achieve their business objectives while driving retention and growth. Main responsibilities - Own the end-to-end customer relationship for a portfolio of SaaS accounts, from onboarding through renewal and expansion - Develop deep knowledge of each customer's business goals, data strategy, and KPIs to deliver proactive, outcome-focused guidance - Lead regular business reviews (QBRs/EBRs) with key stakeholders to report on platform performance, ROI, and strategic roadmap alignment - Drive product adoption and best practices by collaborating with customers to build and execute success plans - Identify risks to retention early and develop mitigation strategies in collaboration with Sales, Support, and Product teams - Identify and qualify upsell and cross-sell opportunities to grow revenue within the existing customer base - Serve as the voice of the customer internally, channeling feedback to Product, Engineering, and Marketing to influence the platform roadmap - Maintain accurate customer health scores, account records, and activity logs in CRM systems (e.g., Salesforce, HubSpot) - Collaborate with the implementation and professional services teams to ensure smooth onboarding and time-to-value for new customers Background / Education Requirements - Min. Bachelor’s degree in a related field, or equivalent by experience Experience / Skill Requirements - 2–3 years of experience in Customer Success, Account Management, or a related client-facing role within a B2B SaaS or data/analytics environment - Proven track record managing multiple accounts and driving measurable customer outcomes - Proficiency with CRM platforms (e.g., Salesforce, HubSpot) - Experience in financial services or marketing verticals, working with cross-functional teams is a plus - Familiarity with customer data platforms (CDPs), marketing technology, or data analytics solutions is an asset - Understanding of data management concepts (segmentation, personalization, real-time decisioning) is a plus Personal Competences - Strong commercial acumen with experience influencing renewals and expansion opportunities - Excellent communication and presentation skills, with the ability to engage both technical and executive audiences - Analytical mindset — comfortable interpreting data and translating insights into actionable recommendations - Highly organized and able to manage multiple accounts and priorities simultaneously Language Requirements - Fluency in English (verbal and written) is a must-have What We Offer - Competitive base salary + performance-based bonus - Comprehensive health, dental, and vision benefits - Remote-friendly work environment - Opportunities for professional development and career growth within a fast-scaling company - A collaborative, inclusive team culture with a passion for innovation and customer impact How to Apply Interested candidates should submit their resume and a brief cover letter outlining their relevant experience and why they are excited about joining NGDATA. NGDATA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the opportunity As a Leader of the Dayforce Public Sector Customer Success Management team, this individual will lead a group of highly skilled people managers and/or highly experienced customer success managers by providing oversight, mentoring, coaching, and operational leadership to deliver against customer success business mandate. The Leader leads a team that supports Dayforce and demonstrates an exceptional customer success domain expertise to enable their teams to collaborate with Services, Sales, Support, Managed Operations and other key stakeholders ensuring connected customer experience, customer success and satisfaction. The Leader is responsible for strategic and tactical management of the CS group, they ensure success of delivery of functional objectives, they approve work on complex initiatives, analyzing data and relationship is necessary. They participate in corporate development of methods and evaluation criteria for projects and people and make decisions that affect the financial performance of the company. They are responsible for managing team or group budgets. They will delegate, manage, be responsible for staffing decisions, budgeting and change management. What you’ll get to do People - Directs and controls all activities of the group through delegation to management or high-level professional roles. Control planning, staffing, budgeting, managing expense priorities and recommending and implementing changes - Lead a customer success team, virtually in multiple time zones across North America to meet or exceed team performance metrics and annual business goals - Provide coaching and mentoring to success leaders and senior CSMs, and promotes inclusive workplace practices to achieve high employee engagement levels - Build and maintains the strategic partnership with cross-functional stakeholders as well as customers, often including senior and executive contacts within the customer organization, influence transformation and change at scale, work through relationship and information complexity to provide insights and solutions on future improvements - Partner with Services, TAMs, Support, Managed Ops executives to evaluate broader regional/geo/industry challenges and act as strategic partner to help us achieve companywide goals - People Management, Coaching, Mentoring & Developing a team of CSMs - Act as point of escalation for the leaders, provides coaching for issue resolution, removes obstacles and provides advanced conflict resolution coaching and management where necessary - Build relationship and nurture team play - Lead with transparency, integrity and curiosity Growth - Advance team impact by guiding prioritization and strategy for accelerating business growth and transformation - Shape direction and priorities to ensure focus is on CS engagements that elevate our Dayforce product and its adoption at a global scale - Evolve and improve CS engagement catalogue to meet changing business needs - Work with other customer success leaders to support their efforts to scale their impact in the region and globally - Ensure that teams deliver ROI and capture success stories through customer success engagement - Guide, monitor and approve renewal proposals, commercial contracts, and RFP inputs - Assist the team in complex negotiations and contract renewals Voice and Value - Prioritize and manage risk forecasting, tracking, reporting and supervise associated risk mitigation initiatives, such as health, adoption and customer advocacy in the region - Design and implement strategies that enable the team to maintain a high level of customer retention rate based on strong customer satisfaction - Design and implement strategies that drive advocacy and reference-ability across our Dayforce customer base, ensure that teams deliver ROI and capture success stories through customer success engagement - Design and implement strategies that have the greatest impact on adoption, growth, value realization and advocacy - Anticipate and proactively prepare for customer and business future needs and pro-actively form teams, and formulate solutions to ensure ongoing success of our business Operational Excellence - Evolve organizational impact by continuously introducing more rigor, consistency, and value to customers - Build and review monthly and quarterly performance dashboard results, stay ahead of risk and opportunities for improvement, put in place actions to mitigate risk - Plan and build out service capabilities, scalabilities, productivity, risk mitigation, and business continuity as per business needs - Own budgets - Lead special projects and initiatives that contribute to organizational and company goals Team Play - Work collaboratively with other parts of the business towards shared ambition goals - Foster caring connection with our peers in the business - Communicate often, demonstrate approachability and community concern - Develop self and others Skills and experience we value - Bachelor’s degree in human resources, Social Sciences, Psychology, Business Management, Computer Science, or relevant related fields or equivalent professional experience - 6+ years in a people leadership role, or 10+ years of customer success management experience - 12+ years of success, support, consulting/implementation, account management or related professional experience - 5+ years’ experience in HCM applications or related HR tech domain - Proven track record in motivating and leading a team of professional customer facing staff to drive successful outcomes and accomplish key milestones timely and effectively - Executive communication and relationship management - Excellent organizational and communication skills - Proven track record in building a highly engaged, respected, and high performing team - Demonstrated ability to set strategy, communicate vision, mandates, and plans to both internal team and other stake holders at leadership level - Ability to partner, negotiate, and collaborate with other key partners within Dayforce to drive business goals - Thorough understanding of Software-as-a Service (SaaS) business model - Skilled at relationship management, influencing and professional communication - Multitasking, prioritization, follow through - Demonstrated proficiency in MS Office, Salesforce CRM, one or more HCM products - Data and analytical fluency What would really make you stand out - People & Customer focused Leader, fosters team play - Self-starter and able to work with minimal supervision - Interpersonal intelligence, seeks to develop leadership capacity thru feedback and reflection - Results driven with good balance of relationship and task orientation - Systems thinker, purposeful and decisive - Communicates with authenticity, courage and composure What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process #LI-Remote

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the opportunity As a Leader of the Dayforce Public Sector Customer Success Management team, this individual will lead a group of highly skilled people managers and/or highly experienced customer success managers by providing oversight, mentoring, coaching, and operational leadership to deliver against customer success business mandate. The Leader leads a team that supports Dayforce and demonstrates an exceptional customer success domain expertise to enable their teams to collaborate with Services, Sales, Support, Managed Operations and other key stakeholders ensuring connected customer experience, customer success and satisfaction. The Leader is responsible for strategic and tactical management of the CS group, they ensure success of delivery of functional objectives, they approve work on complex initiatives, analyzing data and relationship is necessary. They participate in corporate development of methods and evaluation criteria for projects and people and make decisions that affect the financial performance of the company. They are responsible for managing team or group budgets. They will delegate, manage, be responsible for staffing decisions, budgeting and change management. What you’ll get to do People - Directs and controls all activities of the group through delegation to management or high-level professional roles. Control planning, staffing, budgeting, managing expense priorities and recommending and implementing changes - Lead a customer success team, virtually in multiple time zones across North America to meet or exceed team performance metrics and annual business goals - Provide coaching and mentoring to success leaders and senior CSMs, and promotes inclusive workplace practices to achieve high employee engagement levels - Build and maintains the strategic partnership with cross-functional stakeholders as well as customers, often including senior and executive contacts within the customer organization, influence transformation and change at scale, work through relationship and information complexity to provide insights and solutions on future improvements - Partner with Services, TAMs, Support, Managed Ops executives to evaluate broader regional/geo/industry challenges and act as strategic partner to help us achieve companywide goals - People Management, Coaching, Mentoring & Developing a team of CSMs - Act as point of escalation for the leaders, provides coaching for issue resolution, removes obstacles and provides advanced conflict resolution coaching and management where necessary - Build relationship and nurture team play - Lead with transparency, integrity and curiosity Growth - Advance team impact by guiding prioritization and strategy for accelerating business growth and transformation - Shape direction and priorities to ensure focus is on CS engagements that elevate our Dayforce product and its adoption at a global scale - Evolve and improve CS engagement catalogue to meet changing business needs - Work with other customer success leaders to support their efforts to scale their impact in the region and globally - Ensure that teams deliver ROI and capture success stories through customer success engagement - Guide, monitor and approve renewal proposals, commercial contracts, and RFP inputs - Assist the team in complex negotiations and contract renewals Voice and Value - Prioritize and manage risk forecasting, tracking, reporting and supervise associated risk mitigation initiatives, such as health, adoption and customer advocacy in the region - Design and implement strategies that enable the team to maintain a high level of customer retention rate based on strong customer satisfaction - Design and implement strategies that drive advocacy and reference-ability across our Dayforce customer base, ensure that teams deliver ROI and capture success stories through customer success engagement - Design and implement strategies that have the greatest impact on adoption, growth, value realization and advocacy - Anticipate and proactively prepare for customer and business future needs and pro-actively form teams, and formulate solutions to ensure ongoing success of our business Operational Excellence - Evolve organizational impact by continuously introducing more rigor, consistency, and value to customers - Build and review monthly and quarterly performance dashboard results, stay ahead of risk and opportunities for improvement, put in place actions to mitigate risk - Plan and build out service capabilities, scalabilities, productivity, risk mitigation, and business continuity as per business needs - Own budgets - Lead special projects and initiatives that contribute to organizational and company goals Team Play - Work collaboratively with other parts of the business towards shared ambition goals - Foster caring connection with our peers in the business - Communicate often, demonstrate approachability and community concern - Develop self and others Skills and experience we value - Bachelor’s degree in human resources, Social Sciences, Psychology, Business Management, Computer Science, or relevant related fields or equivalent professional experience - 6+ years in a people leadership role, or 10+ years of customer success management experience - 12+ years of success, support, consulting/implementation, account management or related professional experience - 5+ years’ experience in HCM applications or related HR tech domain - Proven track record in motivating and leading a team of professional customer facing staff to drive successful outcomes and accomplish key milestones timely and effectively - Executive communication and relationship management - Excellent organizational and communication skills - Proven track record in building a highly engaged, respected, and high performing team - Demonstrated ability to set strategy, communicate vision, mandates, and plans to both internal team and other stake holders at leadership level - Ability to partner, negotiate, and collaborate with other key partners within Dayforce to drive business goals - Thorough understanding of Software-as-a Service (SaaS) business model - Skilled at relationship management, influencing and professional communication - Multitasking, prioritization, follow through - Demonstrated proficiency in MS Office, Salesforce CRM, one or more HCM products - Data and analytical fluency What would really make you stand out - People & Customer focused Leader, fosters team play - Self-starter and able to work with minimal supervision - Interpersonal intelligence, seeks to develop leadership capacity thru feedback and reflection - Results driven with good balance of relationship and task orientation - Systems thinker, purposeful and decisive - Communicates with authenticity, courage and composure What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process #LI-Remote