Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the opportunity As a Leader of the Dayforce Public Sector Customer Success Management team, this individual will lead a group of highly skilled people managers and/or highly experienced customer success managers by providing oversight, mentoring, coaching, and operational leadership to deliver against customer success business mandate. The Leader leads a team that supports Dayforce and demonstrates an exceptional customer success domain expertise to enable their teams to collaborate with Services, Sales, Support, Managed Operations and other key stakeholders ensuring connected customer experience, customer success and satisfaction. The Leader is responsible for strategic and tactical management of the CS group, they ensure success of delivery of functional objectives, they approve work on complex initiatives, analyzing data and relationship is necessary. They participate in corporate development of methods and evaluation criteria for projects and people and make decisions that affect the financial performance of the company. They are responsible for managing team or group budgets. They will delegate, manage, be responsible for staffing decisions, budgeting and change management. What you’ll get to do People - Directs and controls all activities of the group through delegation to management or high-level professional roles. Control planning, staffing, budgeting, managing expense priorities and recommending and implementing changes - Lead a customer success team, virtually in multiple time zones across North America to meet or exceed team performance metrics and annual business goals - Provide coaching and mentoring to success leaders and senior CSMs, and promotes inclusive workplace practices to achieve high employee engagement levels - Build and maintains the strategic partnership with cross-functional stakeholders as well as customers, often including senior and executive contacts within the customer organization, influence transformation and change at scale, work through relationship and information complexity to provide insights and solutions on future improvements - Partner with Services, TAMs, Support, Managed Ops executives to evaluate broader regional/geo/industry challenges and act as strategic partner to help us achieve companywide goals - People Management, Coaching, Mentoring & Developing a team of CSMs - Act as point of escalation for the leaders, provides coaching for issue resolution, removes obstacles and provides advanced conflict resolution coaching and management where necessary - Build relationship and nurture team play - Lead with transparency, integrity and curiosity Growth - Advance team impact by guiding prioritization and strategy for accelerating business growth and transformation - Shape direction and priorities to ensure focus is on CS engagements that elevate our Dayforce product and its adoption at a global scale - Evolve and improve CS engagement catalogue to meet changing business needs - Work with other customer success leaders to support their efforts to scale their impact in the region and globally - Ensure that teams deliver ROI and capture success stories through customer success engagement - Guide, monitor and approve renewal proposals, commercial contracts, and RFP inputs - Assist the team in complex negotiations and contract renewals Voice and Value - Prioritize and manage risk forecasting, tracking, reporting and supervise associated risk mitigation initiatives, such as health, adoption and customer advocacy in the region - Design and implement strategies that enable the team to maintain a high level of customer retention rate based on strong customer satisfaction - Design and implement strategies that drive advocacy and reference-ability across our Dayforce customer base, ensure that teams deliver ROI and capture success stories through customer success engagement - Design and implement strategies that have the greatest impact on adoption, growth, value realization and advocacy - Anticipate and proactively prepare for customer and business future needs and pro-actively form teams, and formulate solutions to ensure ongoing success of our business Operational Excellence - Evolve organizational impact by continuously introducing more rigor, consistency, and value to customers - Build and review monthly and quarterly performance dashboard results, stay ahead of risk and opportunities for improvement, put in place actions to mitigate risk - Plan and build out service capabilities, scalabilities, productivity, risk mitigation, and business continuity as per business needs - Own budgets - Lead special projects and initiatives that contribute to organizational and company goals Team Play - Work collaboratively with other parts of the business towards shared ambition goals - Foster caring connection with our peers in the business - Communicate often, demonstrate approachability and community concern - Develop self and others Skills and experience we value - Bachelor’s degree in human resources, Social Sciences, Psychology, Business Management, Computer Science, or relevant related fields or equivalent professional experience - 6+ years in a people leadership role, or 10+ years of customer success management experience - 12+ years of success, support, consulting/implementation, account management or related professional experience - 5+ years’ experience in HCM applications or related HR tech domain - Proven track record in motivating and leading a team of professional customer facing staff to drive successful outcomes and accomplish key milestones timely and effectively - Executive communication and relationship management - Excellent organizational and communication skills - Proven track record in building a highly engaged, respected, and high performing team - Demonstrated ability to set strategy, communicate vision, mandates, and plans to both internal team and other stake holders at leadership level - Ability to partner, negotiate, and collaborate with other key partners within Dayforce to drive business goals - Thorough understanding of Software-as-a Service (SaaS) business model - Skilled at relationship management, influencing and professional communication - Multitasking, prioritization, follow through - Demonstrated proficiency in MS Office, Salesforce CRM, one or more HCM products - Data and analytical fluency What would really make you stand out - People & Customer focused Leader, fosters team play - Self-starter and able to work with minimal supervision - Interpersonal intelligence, seeks to develop leadership capacity thru feedback and reflection - Results driven with good balance of relationship and task orientation - Systems thinker, purposeful and decisive - Communicates with authenticity, courage and composure What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process #LI-Remote

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the opportunity As a Leader of the Dayforce Public Sector Customer Success Management team, this individual will lead a group of highly skilled people managers and/or highly experienced customer success managers by providing oversight, mentoring, coaching, and operational leadership to deliver against customer success business mandate. The Leader leads a team that supports Dayforce and demonstrates an exceptional customer success domain expertise to enable their teams to collaborate with Services, Sales, Support, Managed Operations and other key stakeholders ensuring connected customer experience, customer success and satisfaction. The Leader is responsible for strategic and tactical management of the CS group, they ensure success of delivery of functional objectives, they approve work on complex initiatives, analyzing data and relationship is necessary. They participate in corporate development of methods and evaluation criteria for projects and people and make decisions that affect the financial performance of the company. They are responsible for managing team or group budgets. They will delegate, manage, be responsible for staffing decisions, budgeting and change management. What you’ll get to do People - Directs and controls all activities of the group through delegation to management or high-level professional roles. Control planning, staffing, budgeting, managing expense priorities and recommending and implementing changes - Lead a customer success team, virtually in multiple time zones across North America to meet or exceed team performance metrics and annual business goals - Provide coaching and mentoring to success leaders and senior CSMs, and promotes inclusive workplace practices to achieve high employee engagement levels - Build and maintains the strategic partnership with cross-functional stakeholders as well as customers, often including senior and executive contacts within the customer organization, influence transformation and change at scale, work through relationship and information complexity to provide insights and solutions on future improvements - Partner with Services, TAMs, Support, Managed Ops executives to evaluate broader regional/geo/industry challenges and act as strategic partner to help us achieve companywide goals - People Management, Coaching, Mentoring & Developing a team of CSMs - Act as point of escalation for the leaders, provides coaching for issue resolution, removes obstacles and provides advanced conflict resolution coaching and management where necessary - Build relationship and nurture team play - Lead with transparency, integrity and curiosity Growth - Advance team impact by guiding prioritization and strategy for accelerating business growth and transformation - Shape direction and priorities to ensure focus is on CS engagements that elevate our Dayforce product and its adoption at a global scale - Evolve and improve CS engagement catalogue to meet changing business needs - Work with other customer success leaders to support their efforts to scale their impact in the region and globally - Ensure that teams deliver ROI and capture success stories through customer success engagement - Guide, monitor and approve renewal proposals, commercial contracts, and RFP inputs - Assist the team in complex negotiations and contract renewals Voice and Value - Prioritize and manage risk forecasting, tracking, reporting and supervise associated risk mitigation initiatives, such as health, adoption and customer advocacy in the region - Design and implement strategies that enable the team to maintain a high level of customer retention rate based on strong customer satisfaction - Design and implement strategies that drive advocacy and reference-ability across our Dayforce customer base, ensure that teams deliver ROI and capture success stories through customer success engagement - Design and implement strategies that have the greatest impact on adoption, growth, value realization and advocacy - Anticipate and proactively prepare for customer and business future needs and pro-actively form teams, and formulate solutions to ensure ongoing success of our business Operational Excellence - Evolve organizational impact by continuously introducing more rigor, consistency, and value to customers - Build and review monthly and quarterly performance dashboard results, stay ahead of risk and opportunities for improvement, put in place actions to mitigate risk - Plan and build out service capabilities, scalabilities, productivity, risk mitigation, and business continuity as per business needs - Own budgets - Lead special projects and initiatives that contribute to organizational and company goals Team Play - Work collaboratively with other parts of the business towards shared ambition goals - Foster caring connection with our peers in the business - Communicate often, demonstrate approachability and community concern - Develop self and others Skills and experience we value - Bachelor’s degree in human resources, Social Sciences, Psychology, Business Management, Computer Science, or relevant related fields or equivalent professional experience - 6+ years in a people leadership role, or 10+ years of customer success management experience - 12+ years of success, support, consulting/implementation, account management or related professional experience - 5+ years’ experience in HCM applications or related HR tech domain - Proven track record in motivating and leading a team of professional customer facing staff to drive successful outcomes and accomplish key milestones timely and effectively - Executive communication and relationship management - Excellent organizational and communication skills - Proven track record in building a highly engaged, respected, and high performing team - Demonstrated ability to set strategy, communicate vision, mandates, and plans to both internal team and other stake holders at leadership level - Ability to partner, negotiate, and collaborate with other key partners within Dayforce to drive business goals - Thorough understanding of Software-as-a Service (SaaS) business model - Skilled at relationship management, influencing and professional communication - Multitasking, prioritization, follow through - Demonstrated proficiency in MS Office, Salesforce CRM, one or more HCM products - Data and analytical fluency What would really make you stand out - People & Customer focused Leader, fosters team play - Self-starter and able to work with minimal supervision - Interpersonal intelligence, seeks to develop leadership capacity thru feedback and reflection - Results driven with good balance of relationship and task orientation - Systems thinker, purposeful and decisive - Communicates with authenticity, courage and composure What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process #LI-Remote

At InStride, people are our purpose. We believe that investing in people is the most powerful way to drive success—for individuals and organizations alike. As a public benefit corporation, we partner with leading employers to unlock opportunities for their employees, providing access to top-tier education programs that align with their employees’ career goals and the company’s business goals. Our mission goes beyond skill-building; we're here to empower our partners’ employees to advance their careers, elevate their expertise, and achieve meaningful personal and professional growth. No matter the team you’re on, our dedication to the success of our partners and their employees is what drives us. If you're passionate about making a difference and driving educational and professional advancement, InStride is the place for you. To get a better feel for our culture, watch more here. Candidates must be located in one of the following states to be considered eligible for employment: AZ, CA, CO, CT, FL, GA, IL, IN, KS, LA, MD, MA, MI, MN, MO, NV, NH, NJ, NY, PA, OH, OR, TX, VA, WA, WI. What we're looking for: InStride is currently seeking a highly motivated and driven Sr. Client Success Specialist to support the team developing partner relationships and growth strategy, delivering on annual targets and retention/impact objectives, identifying expansion opportunities and improving overall client happiness. Successful candidates will achieve results through building trust and mutually beneficial, long-term relationships with their partners (focusing at the outset on satisfying the operational needs of franchise operators and their employees from two of our large franchise clients) and working closely with cross-functional teams across InStride and our academic network. We seek people for this role who bring an eye for business strategy and consultative skills, account and customer success management experience along with a proven track record to achieve business results through partnerships. This position reports to the Director, Client Success. Skills we’d love to see you show off: - Client Relationship Management: Exceptional ability to build trust and foster long-term partnerships through reliable follow-through and effective communication. - Tailored Communication: Skilled at delivering clear, compelling presentations and conveying complex information persuasively to diverse audiences. - Analytical Savvy: Proficient in analyzing data to uncover trends, solve problems, and make informed, data-driven decisions that drive measurable outcomes. - Operational Excellence: Demonstrated ability to take initiative on optimizing processes, systems, and tools for enhanced efficiency. Who you are: - 2+ years or more of experience in client success and/or client services role - Customer-first mentality with a focus on building and nurturing strong and lasting relationships both internally and externally - Excellent independent judgment. Ability to consider, compare, and evaluate different courses of action, and make an informed decision in the best interests of the company - Creative problem-solver that can envision and articulate solutions to complex and evolving customer issues and identify opportunities for improvement - Demonstrate outstanding interpersonal, verbal and written communication skills, with a consistently professional demeanor - Committed to results, combining with a bias for speed and action with a high level of analytic accuracy and attention to detail - Willing to travel as needed (up to 10%) How you will create impact: Partnership Growth: - Responsible for revenue generation through learner enrollments and account growth year over year. - Deliver and communicate return on investment for franchise operators throughout the customer lifecycle. - Track, analyze and communicate key success metrics to develop and execute against goals internally and with our partners. - Understand key operational elements of program design to ensure successful program growth and expansion. Relationship Management: - Serve as the primary point of contact and account owner for franchise operators at two of our large franchise clients. - Develop and lead key client initiatives across your partners’ organizations and drive strategic engagement with them. - Set and achieve partnership goals including enrollment, retention, engagement and the overall health of the partners / InStride relationships. - Find opportunities for franchise operators to act as advocates (e.g. testimonials, case studies, interviews). Learner Experience & Success: - Develop deep subject matter expertise on the end-to-end experience of our learners, identifying potential barriers, challenges and opportunities. - Collaborate cross-functionally to meet our business objectives and effectively coordinate with internal teams including marketing, product, academic partnerships, sales and support. - Collect and synthesize significant feedback to advise on decision-making and product strategy. Strategic Advice: - Provide your clients with valued partnership and thought leadership. - Be a trusted, strategic advisor at the executive level and beyond ensuring your partners stay up-to-date on the latest product features, new academic programs, strategic workforce development solutions and key initiatives. Operational Excellence: - Establish and lead a cadence of ongoing syncs with franchise operators. Support the delivery of regular business reviews with client leadership to evaluate success and align on upcoming opportunities. - Understand partner outcomes by communicating with franchise operators, analyze customer health metrics, run Net Promoter Score (NPS) surveys and gather other feedback. - Support the Director, Client Success in providing up-to-date client information in Salesforce and other sources of documentation. - Build presentation materials for various internal and external meetings. Compensation At InStride, final offer amounts are dependent on multiple factors including location, depth of experience, interview performance and equity with other team members. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Compensation range: $75,000—$85,000 USD We are looking for someone who is not only technically skilled, but also enthusiastic about making a meaningful impact. If this description resonates with you, we're excited about the possibility of having you on our team. As a skills-driven employer, we encourage you to apply if there is a skill-fit, even in the absence of years of experience. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role! Benefits @ InStride As an organization that champions investing in people, it’s critical we walk the talk. That’s why InStride employees are eligible to enroll in 2,800+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school - eligible to employees starting Day 1. This role is also eligible for the following benefits: - 401(k) plan with company match - Flexible vacation policy - Paid family leave - Best-in-class health care benefits - And more! InStride Diversity and Inclusion Statement At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. Policies & Disclosure InStride recommends employees have their COVID vaccinations. InStride may require employees to have COVID vaccination before entering the office or attending any InStride-related even in the future. However, we do not require this at this time. For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy. Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at recruiting@instride.com. About InStride InStride is a human capital management company that helps organizations retain talent, upskill employees, and fill critical workforce roles through education programs. By breaking down barriers to learning, fostering career growth aligned with organizational goals, and simplifying program management, InStride delivers lasting impact. Partnering with forward-thinking companies like Labcorp, Adidas, and SSM Health, InStride drives meaningful social and business outcomes by providing access to life-changing education. Visit instride.com or follow InStride on LinkedIn for more information and up-to-date news.

This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit. I. Job Summary The Account Success Representative is responsible for developing strong customer relationships that promote retention and loyalty, particularly at the start of the customer journey with WM. Additionally, this role will work closely with both our sales team and customers to ensure the customer is onboarded successfully. II. Essential Duties and Responsibilities - Conduct Sales Rep to OBC customer transition meeting to handle onboarding process - Review and verify all customer set up information is accurate - Contact customer prior to delivery to confirm delivery date - Verify in MAS container has been delivered and review routing to confirm service day - Contact customer to confirm receipt of container and review scheduled service day - Follow up with customer after first service to confirm was completed to their satisfaction - Contact customer to review invoice, ensure service levels are correct, review contamination charges etc. - Conduct OBC to account manager customer transition meeting to handle future needs and concerns III. Qualifications A. Required Qualifications - Bachelor's Degree (accredited), or in lieu of degree - High School Diploma Or GED (accredited) - 4 years of relevant work experience. - 2 years Experience in customer service (in addition to education requirement) B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. - Repetitive Motions - Eye/Hand/Foot Coordination - Sitting - Talking - Hearing Office: This job primarily operates in a remote work environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. The expected pay range for this position across the U.S. is $21 - $22. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.