• Own and evolve the roadmap across the platform’s core product pillars • Work closely with Latin American stakeholders to understand operational realities and translate them into product requirements • Partner with technical leads to define API contracts • Coordinate product work across mobile apps, web dashboards, and backend services • Help shape a product that can scale across multiple LATAM markets • Drive clarity in transaction flows, credit onboarding, and delivery operations • Work with engineering on AI-enabled features • Serve as the bridge between LATAM stakeholders and the global team • Own backlog quality and prioritization across multiple streams

Strata Information Group (SIG) is a trusted leader in higher‑education technology consulting, supporting colleges and universities with ERP/SIS modernization, digital transformation, CRM, cybersecurity, and strategic advisory services. As a long‑standing and deeply embedded partner within the higher‑education sector, SIG brings together technical depth, operational insight, and a culture rooted in integrity, collaboration, and exceptional client service. Our heritage is built on hands‑on expertise, genuine relationships, and a commitment to delivering value with humility and excellence—values that continue to define us as we scale. Ellucian Colleague Functional & Technical Contractors (Multiple Specialties) Location: Remote (U.S. based) Engagement Type: Contract Schedule: Part‑time, full‑time, or project‑based (varies by engagement) Overview We are building a bench of experienced Ellucian Colleague contractors to support current and future initiatives across multiple functional and technical areas. These contractors will be engaged on an as‑needed basis for implementations, upgrades, integrations, reporting, staff augmentation and operational support. This is an excellent opportunity for independent consultants and contractors who enjoy flexible, project‑based work in higher education environments. Areas of Expertise We’re Seeking We are interested in candidates with expert levell hands on experience in one or more of the following Ellucian Colleague areas: Functional Modules - Student (Admissions, Registration, Records) - Financial Aid - Finance (GL, AP, AR) - Human Resources & Payroll - Accounts Receivable / Student Finance - Colleague SaaS / Cloud experience Technical & Reporting - Colleague Core / Data Model - Envision / UniBasic Programming - JavaScript, React, PostgreSQL, etc. for Ellucian Experience, Data Connect, Insights and others - Colleague WebAdvisor - Ethos Integration / APIs (REST & SOAP) - Ellucian Experience: Custom card development, UI enhancements. - Data Connect: Creation and management of integration pipelines. - Intelligent Processes: Automated workflows to streamline processes. - Insights: Leveraging data insights for decision-making. - Intelligent Learning Platform (ILP): Integration with learning management systems. - Informer - Colleague Studio, Self-Service, ELF - Custom forms, rules, and workflows - Data conversions and system upgrades Responsibilities (Engagement‑Dependent) - Provide functional or technical expertise for Ellucian Colleague projects - Support system implementations, upgrades, and optimizations - Troubleshoot issues and recommend solutions - Collaborate with functional users, IT staff, and vendors - Develop documentation and knowledge transfer materials - Participate in project meetings as required Qualifications - Demonstrated expertise working with Ellucian Colleague (functional and/or technical) - 5 or more years working in Higher education - Previous consulting or contractor experience - Ability to work independently and manage deliverables - Strong communication and documentation skills - Availability to engage in short‑term or long‑term contracts - Experience supporting Colleague SaaS environments (nice to have) Why Join SIG's Contractor Bench? - Flexible, project‑based engagements - Opportunity to work on diverse Colleague initiatives - Remote work options - Ongoing opportunities as projects arise - Hourly contractor rates between $70 and $85 The listed salary range for this position is indicative and subject to adjustment based on the candidate's unique skills and location. Final compensation will be determined through mutual agreement between the successful candidate and SIG. SIG is an Equal Employment Opportunity employer California Consumer Privacy Act Notice

Become a part of our caring community and help us put health first The Sr. Stars Technical Product Owner is responsible for defining and delivering on the roadmap for the optimization, continuous development, new vendors/products, monitoring and new data source selection of a complex Test Kit platform that serves members in home options that drive member measure compliance to CMS HEDIS (Healthcare Effectiveness Data and Information Set) Stars measures. This role bridges product ownership, data and software engineering, and regulatory healthcare data requirements, ensuring that data ingestion, transformation, and delivery are optimized for quality measurement, reporting, and compliance with CMS standards. Location: Strong preference for Kentucky based candidate able to come to the office once a month or more OR full remote nationwide The Sr. Stars Technical Product Owner maximizes value of the 3-tier custom Test kit platform product created by the agile IT team. Liaises with stakeholders and the development team ensuring the right product is being built, capabilities stood up in the right sequence, within budget and adhere to delivery dates. Serves as the Agile team's primary contact for information, work prioritization, and decision-making. Senior Product Owner will be responsible for: - Refining stakeholder requests to ensure insights drive value - Define key measurements that are actionable and positively impact the business / members - Deliver meaningful analysis that drives the business forward - Provide input to process improvement - Provide support to peers on the Business Intelligence team as needed Key Responsibilities: - Strategically minded business ownership of the 3 tier platform that serves member alternatives for gap closure - Monitor data volume, quality, age, and timeliness of data fed through the platform’s numerous stage gates - Define and maintain the product vision, roadmap, and backlog - Develop and maintain the support and monitoring apps and processes along with reportable metrics for uptime, data volume and quality - Act as the primary liaison between business stakeholders, compliance teams, data engineers, IT development and production support team. - Understand regulatory requirements and be able to draft detailed SAFe stories with success criteria to modify setup. - Data & Technical Leadership and influence: - Work closely with IT to ensure sufficient documentation exists for data flows that ingest, clean, validate, and transform data. - Ensure proper integration of results with all HEDIS data flows that will support efficient and accurate quality metric calculations. - Validate data mappings and transformations, especially where they impact measure logic. - Stay up to date with evolving CMS, NCQA, and HEDIS requirements for measures closed by the test kits supplied/managed by the platform. - Ensure the all data and capabilities remain compliant with CMS mandates, audit standards, and data submission deadlines. - Coordinate updates of the platform to include rule changes and avoid CMS data delivery deadlines. - Stakeholder Communication: - Collaborate with stakeholders for QA and analytics teams to define quality benchmarks and testing protocols. - Serve as the subject matter expert for how the platform functions and data flows within, from upstream and to downstream systems. - Agile & Delivery Management: - Maintain a groomed product backlog; prioritize features, bugs, and technical debt with input from all stakeholders. - Lead Agile ceremonies (e.g., sprint planning, backlog refinement) in coordination with the Scrum Master or Engineering Lead. Use your skills to make an impact Role Essentials - Bachelor’s degree in a technical discipline (i.e. Computer Science, Engineering or related field) - 5 years or more of experience in software development and product management, or a related technical role, i.e.: such as an Application Architect - Experience with cloud platforms such as Snowflake, GCP, Azure or Databricks - Strong experience with healthcare data, particularly clinical and claims data - Familiarity with CMS Stars programs, NCQA standards, and quality performance metrics - Experience building multi-tiered platforms, ETL tools, and APIs - Knowledge of NCQA, CMS, and health plan quality measurement programs - Familiarity with programming languages, and design principles for cloud, data storage, and connectivity - Understanding of healthcare interoperability standards (e.g., HL7, FHIR, X12). - Excellent communication skills; ability to engage technical and non-technical stakeholders. Role Desirables - Master’s degree in a technical discipline (i.e. Computer Science, Engineering or related field) - Background in data quality frameworks, or clinical informatics Additional Information This role reports to a Director of Stars Technology To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested - Satellite, cellular and microwave connection can be used only if approved by leadership - Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $94,900 - $130,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 04-17-2026 About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Location: USA Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview This role focuses on the end-to-end AI lifecycle, encompassing systems for products Conversational AI, Conversational Builder, Agent Assist, KAI etc. You will be responsible for defining the technical roadmap to enhance AI accuracy, scalability, and performance, ensuring seamless and intelligent handling of customer interactions. Your work will directly impact customer satisfaction and operational efficiency by leveraging cutting-edge LLMs and natural language processing to deliver world-class conversational experiences.You will collaborate closely with cross-functional teams, including Engineering, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure scalability, reliability, and best-in-class experiences for brands. You Will: Key Responsibilities & Impact - Product Strategy: Develop and articulate a clear product vision and strategy for Conversational AI Teams, ensuring alignment with the company's goals and strategic advancements. - Feature Prioritization: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives, focusing on message processing, real-time routing, and system scalability. - Roadmap Planning: Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new AI capabilities that enhance conversation handling and agent assist features. - Cross-Functional Collaboration: Work closely with Engineering, Infrastructure, Cloud, AI/ML teams, Sales, and Customer Success to align priorities and drive execution of platform improvements that optimize system performance and reliability. - Scalability and Performance: Champion a platform-first approach, ensuring the Conversational AI platform infrastructure is designed for high availability, low latency, and the ability to process billions of messages with optimal efficiency. - Market Analysis: Conduct ongoing research and analysis to identify emerging trends in large-scale messaging, Conversational AI, AI-driven routing, and emerging LLM trends to inform platform evolution - Customer Engagement: Engage with enterprise customers, partners, and internal stakeholders to gather insights on performance bottlenecks, pain points, and evolving needs, translating feedback into actionable product improvements. - Go-to-Market Strategy: Partner with Marketing, Sales, and Customer Success teams to develop go-to-market strategies, ensuring seamless adoption of new platform features and driving overall business impact. - Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the effectiveness of Conversational AI platform capabilities, leveraging data to optimize performance, reduce latencies, and improve AI routing and resolution accuracy. - Thought Leadership: Stay informed about advancements in Conversational AI systems, large language models (LLMs), and best practices in high-scale AI infrastructure, sharing insights to drive platform innovation. You Have: Required Skills & Qualifications - Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred). - 7+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms. Having experience in AI/ML-centric SaaS products or platforms in the enterprise space is plus - Deep understanding of Conversational AI systems, including natural language processing (NLP), Large Language Models (LLMs), dialog management, and the underlying technical architecture. - Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment. - Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions, Having AI performance metrics (e.g., resolution rate, accuracy, latency) is plus. - Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams. - Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points. - Passion for innovation, creativity, and solving complex problems to deliver impactful solutions in the rapidly evolving Conversational AI industry. The salary range for this role will be between $130,000 - $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits & Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health & Wellbeing - Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security & Growth - 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis - Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. - Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. - Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away & Family Support - Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. - Paid Public Holidays. - Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility - Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com