Role Description The Sr. Implementation Project Manager is responsible for working with internal and external clients during the integration of clients’ processes and procedures with Harris and Harris’ collections systems. This role involves: - Development, testing, and implementation of all tasks associated with the collection system. - Coordinating programming changes internally, externally with clients, and programming vendors. - Some client contact over the phone and/or in-person visits. - Understanding client needs and suggesting solutions. Location: Can be completely remote or hybrid if in the Chicagoland area, will require travel to the Chicago office if remote. Schedule: Regular business hours are 8:00 am to 5:00 pm Monday through Friday, must be able to work after hours and on weekends as needed. Salary: $70,000 to $100,000 annually, dependent on experience. Qualifications - High School Diploma or GED required, bachelor’s degree preferred. - 3-5 years in a technical or application support environment. - Ability to work in a fast-paced and ever-changing environment with excellent attention to detail. - Demonstrated experience with implementations and data transfers. - Excellent analytical, problem-solving, time management, and follow-up abilities. - Effective time management and organizational skills. - Microsoft Office experience, specifically with Excel. Requirements - Project management training/certification a plus. - Software application knowledge (troubleshooting) and working closely with software developers preferred. - Collections experience highly preferred. - CUBS collection application experience is a plus. Benefits - Medical and Dental insurances from premium providers. - 401K with matching. - Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance. - Tuition Reimbursement. - Paid Time Off. - Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more. Company Description Harris & Harris is a premier, full-service revenue recovery firm headquartered in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, specializing in the utilities, government, and healthcare markets. - More than 500 employees including collections professionals and customer care representatives. - Employ the latest technology and best ethical practices to help businesses recover revenue. - Focus on celebrating the differences that make each employee unique. - Engage in philanthropic activities through the Harris Cares committee.

• Manage new customer implementations from kickoff through launch • Serve as the primary point of contact for club leadership during onboarding • Establish clear timelines and guide clients step by step through the process • Work closely with club executives, accounting teams, and IT contacts to ensure a smooth and successful rollout • Integrate client data from Jonas Club Software systems into MetricsFirst dashboards • Configure and organize financial and operational data so it displays clearly and accurately • Review financial reports and reconcile numbers to ensure dashboards align with official statements • Partner with client IT teams and vendors to support system connections, with internal support as needed • Test dashboards before launch to confirm accuracy and clarity • Host engaging training sessions for senior management and executive teams • Teach clients how to navigate dashboards and interpret their data with confidence • Help leadership teams understand how analytics can support better decision making • Encourage adoption by demonstrating the practical value of data visibility

• Lead technical discovery sessions with enterprise clients to gather, analyze, and document complex requirements • Design and validate solutions that align with customer needs and platform capabilities • Configure advanced platform features including IVR flows, routing strategies, and integration points • Provide technical guidance throughout the implementation lifecycle • Drive multiple concurrent implementation projects, managing technical deliverables and timelines • Configure and validate complex integrations between Glia's platform and client systems • Collaborate with cross-functional teams (Sales, Customer Success, Product, Engineering) to ensure solution success • Lead technical aspects of user acceptance testing and solution validation • Serve as a trusted technical advisor during customer implementations • Deliver technical training and knowledge transfer to customer teams • Manage client expectations while driving product adoption and technical success • Partner with pre-sales teams to provide technical expertise during solution planning

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Role Overview The Implementation Consultant will manage multiple WMS projects simultaneously, guiding clients through software deployment, configuration, training, and go‑live support. This role partners directly with client warehouse operations teams as well as internal development resources to ensure WMS solutions meet operational needs and deliver measurable efficiency improvements. Key Responsibilities WMS Implementation & Project Leadership - Lead implementation of new and upgraded WMS releases for national clients across wholesale, retail, and food-service distribution environments. - Manage full project lifecycle including discovery, configuration, testing, training, deployment, and post‑go‑live support. - Coordinate multiple projects at various stages, ensuring timeline adherence and effective resource allocation. Client Engagement & Operational Analysis - Serve as a subject matter expert on warehouse management processes and WMS best practices. - Analyze warehouse operations (50K–500K sq. ft.) to identify opportunities for workflow optimization and elimination of non‑value‑added activities. - Provide training, support, and knowledge transfer to client internal operations teams. Cross‑Functional Collaboration - Work directly with internal Development Services to define and communicate software enhancement requests based on client needs. - Ensure configuration or development changes align with operational goals and produce measurable improvements. - Foster teamwork across internal departments with a proactive, solution‑oriented mindset. Quality, Support, & Continuous Improvement - Deliver high‑quality documentation, training materials, and project status updates. - Provide hands‑on support during system testing, rollout, and stabilization periods. - Champion best practices for warehouse operations and WMS utilization to maximize client ROI. Qualifications (Recommended for Posting) - Experience with WMS or supply chain execution software implementations. - Strong understanding of warehouse operations, inventory management, and distribution workflows. - Proven ability to manage multiple concurrent projects in a fast‑paced environment. - Excellent communication, training, and client‑facing skills. - Ability to collaborate closely with technical development teams. - A “make‑it‑happen” attitude with strong problem‑solving and teamwork skills. Salary Range: $92,300.00 - $1,53,900.00 Offers of employment are conditional upon passage of screening criteria applicable to the job. Full time employee benefits include: - Medical Insurance - Dental Insurance - Life Insurance - Vision Insurance - Short/Long Term Disability - Paid Vacation - 401k EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”