HARRIS & HARRIS LTD

Role Description The Client Success Advocate supports healthcare clients with day-to-day client communication and service delivery by handling inquiries, maintaining records, and coordinating basic tasks across teams. - Schedule: Monday through Friday, regular business hours are 8:00am to 5:00pm, but can be flexible (for example: 7:00am to 4:00pm) - Pay: $16.00 to $18.00 per hour, dependent on experience - Location: can work remotely from home in the majority of the domestic United States DAY TO DAY: - Manage day-to-day client inquiries with support from senior team members - Maintain accurate client records and ensure patient balances are accurate at all times (this involves transactional posting and updating balances) - Provide routine status updates to clients under the direction of a supervisor - Support senior liaisons in preparing reports, presentations, or client communications - Identify basic client needs and route them to the appropriate internal team - Follow established processes and workflows with limited decision-making authority - Perform routine account reconciliation for assigned clients - Ensure timely outreach on inquiries requiring client approval - Ensure timely response times to both client requests (via email or phone) and internal customers’ requests (via ticketing system) - Manage assigned issues and projects to meet deadlines consistently - Assist with issues or requests from internal departments Qualifications - High School Diploma or equivalent level of education - 2 – 3 years of clerical or customer service experience is preferred - Prior healthcare billing or collections knowledge is a plus! - Ability to navigate in a Windows-based environment - Solid experience with MS Office (Word, Excel, and Outlook) - Must be able to work in a fast-paced environment - Possess clear, professional and ethical communication style - Must be self-motivated and be able to work independently - Ability to prioritize, organize and multi-task assignments in a fast-paced, deadline-driven environment - Must be a quick learner who can troubleshoot and be trained to use different computer-based systems simultaneously Benefits - Medical, Dental, and Vision insurances from premium providers - 401K with matching - Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance - Tuition Reimbursement - Paid Time Off, Wellness Days, and paid Holidays - Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more. Company Description Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets.

Role Description The Client Success Executive manages assigned clients of the organization to ensure contractual compliance and overall satisfaction regarding business performance and other deliverables. - Regular business hours are 8:00am to 5:00pm Monday through Friday - Salary: $100,000.00, negotiable dependent on experience. Eligible for Quarterly Bonus Plan. - Location: Remote. Must be able to travel 40% of the time. - Open Positions: 2 DAY TO DAY: - Manages mid – high level assigned clients of the organization to ensure contractual compliance and overall satisfaction - Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding - Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded - Provides timely and accurate communication to the client regarding business performance and other deliverables as defined by the client - Demonstrates professionalism with clients to ensure that the Harris & Harris reputation for high level client service is upheld - Troubleshoots issues and researches problems as they arise - Ensures high priority work is completed within the assigned time frames - Increases communication and visibility with current clients in organization - Joins forces with others in the organization to build effective internal working relationships to ultimately service the client at a higher level - Collaborates with Operations to enhance revenue with current clients - Promotes process improvements with clients and operations - Creates a solid and consistent stream of communication between Operations and current clients Qualifications - 4 – 7 years of experience collaborating with external clients - 4 – 7 years of experience in meeting face to face with external clients - Bachelor’s Degree or higher level of education or equivalent experience - Excellent presentation skills - Excellent organization skills - Excellent communication skills (written and verbal) - Excellent analytical skills - Proficient working knowledge of Microsoft Office - Experience in financial services or collections preferred - Established home office and experience working from home preferred - Ability to travel 40% of the year Benefits - Medical, Dental, and Vision insurances from premium providers - 401K with matching - Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance - Tuition Reimbursement - Paid Time Off, Wellness, and Sick Days - Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

Role Description The Head of Implementation Services is responsible for managing a team of project managers, working with internal and external clients during the integration of clients’ processes and procedures with Harris and Harris’ collections systems. This role is responsible for the development, testing, and implementation of all tasks associated with the collection system. This includes coordinating programming changes internally, externally with clients, and programming vendors. This position will include client contact over the phone and/or in-person visits which will require the candidate to be well-spoken, able to understand client needs, and suggest solutions. - Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday - Location: May work remote, but may have to travel to client sites and the Chicago office - Salary: $120,000 to $150,000 annually Qualifications - High School Diploma or GED required, bachelor’s degree preferred - 3-5 years in technical or application support environment - Project management training/certification a plus - Knowledge of various project management tools and methodologies - Ability to work in a fast-paced and continuously changing environment within expected guidelines under limited supervision with excellent attention to detail - Demonstrated experience with implementations and data transfers - Software application knowledge (troubleshooting) and working closely with software developers preferred - Collections experience a plus - Excellent analytical, problem-solving, and follow-up abilities - Effective time management and organizational skills Requirements - Drive continuous process improvement initiatives within the Implementation Services team to enhance efficiency, effectiveness, and overall service delivery. - Develop and implement best practices for project management methodologies, ensuring consistency and alignment with industry standards. - Lead the evaluation, design, and implementation of streamlined processes to optimize the overall implementation lifecycle, reducing time-to-market/revenue recognition and enhancing client satisfaction. - Establish key performance indicators (KPIs) for implementation processes and regularly assess performance against these metrics, implementing corrective actions as needed. - Collaborate with cross-functional teams to identify process bottlenecks and areas for improvement, implementing data-driven solutions to enhance operational excellence. - Proactively identify opportunities for automation and technology integration within implementation processes to increase productivity and reduce manual effort. - Take a leadership role in M&A integration activities related to implementation services, ensuring a seamless transition of acquired entities into existing workflows and processes. - Collaborate with stakeholders to define and implement governance structures that support efficient decision-making processes. - Provide mentorship and training to team members on process improvement methodologies, ensuring a continuous learning culture within the Implementation Services team. - Establish quality control processes and procedures during and after project go-live to ensure consistent delivery of client and business requirements. - Learn and become proficient in the CUBS and future collection systems to allow for better understanding of system capabilities and how they map to new client onboarding requirements. - Other duties as assigned. Benefits - Medical, Dental, and Vision insurances from premium providers - 401K with matching - Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance - Tuition Reimbursement - Paid Time Off - Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

Role Description The Sr. Implementation Project Manager is responsible for working with internal and external clients during the integration of clients’ processes and procedures with Harris and Harris’ collections systems. This role involves: - Development, testing, and implementation of all tasks associated with the collection system. - Coordinating programming changes internally, externally with clients, and programming vendors. - Some client contact over the phone and/or in-person visits. - Understanding client needs and suggesting solutions. Location: Can be completely remote or hybrid if in the Chicagoland area, will require travel to the Chicago office if remote. Schedule: Regular business hours are 8:00 am to 5:00 pm Monday through Friday, must be able to work after hours and on weekends as needed. Salary: $70,000 to $100,000 annually, dependent on experience. Qualifications - High School Diploma or GED required, bachelor’s degree preferred. - 3-5 years in a technical or application support environment. - Ability to work in a fast-paced and ever-changing environment with excellent attention to detail. - Demonstrated experience with implementations and data transfers. - Excellent analytical, problem-solving, time management, and follow-up abilities. - Effective time management and organizational skills. - Microsoft Office experience, specifically with Excel. Requirements - Project management training/certification a plus. - Software application knowledge (troubleshooting) and working closely with software developers preferred. - Collections experience highly preferred. - CUBS collection application experience is a plus. Benefits - Medical and Dental insurances from premium providers. - 401K with matching. - Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance. - Tuition Reimbursement. - Paid Time Off. - Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more. Company Description Harris & Harris is a premier, full-service revenue recovery firm headquartered in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, specializing in the utilities, government, and healthcare markets. - More than 500 employees including collections professionals and customer care representatives. - Employ the latest technology and best ethical practices to help businesses recover revenue. - Focus on celebrating the differences that make each employee unique. - Engage in philanthropic activities through the Harris Cares committee.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Legal Administrator will manage client files and serve as the main point of contact for clients, while representing the company in a professional manner. - Schedule: Regular business hours are 8:00am to 5:00pm, Monday through Friday. - Positions: 2 - Salary: $20.00/hour - Location: Must reside a commutable distance from our office in Downtown Chicago, but can work remotely. Qualifications - High School Diploma or GED required - Must be able to type 40 wpm, and have 10-Key experience - Excellent, professional oral and written communication skills - Ability to work in a fast-paced environment where top priorities change regularly - Good problem-solving and analytic skills - Effective time management and organizational skills - Microsoft Office experience (Outlook, Excel, Word) Requirements - College degree or coursework is a plus - Experience working in a legal setting - Experience with CUBS (Columbia Ultimate Business Systems) collection system is a plus - Experience with Pacer Benefits - Medical and Dental insurances from premium providers - 401K with matching - Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance - Tuition Reimbursement - Paid Time Off - Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Collections Representative will negotiate with customers to arrive at the best resolution for our clients and the company by using compassion, empathy, and respect. - Location: Remote work acceptable, must be in domestic, continuous United States. - Schedule: - Monday through Thursday - shift between 7:00am to 7:00pm CST - Friday - shift between 7:00am and 6:00pm CST - 1 evening shift with 10:00am to 7:00pm CST schedule - Every other Saturday 8:00am to 12:00pm CST - Salary: $18.50/hour with an uncapped commission structure. Qualifications - Bilingual with Spanish preferred - 2 to 3 years of experience in a high volume, call center environment - Basic skills and familiarity with navigating multiple computer systems, and Microsoft Excel, Outlook, and Word - Professional and empathetic customer service and negotiation skills Requirements - At least 1 year of previous collections experience (nice to have) - Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred – but we will teach you - Experience with CUBS (Columbia Ultimate Business Systems) is a plus! - Military experience is always a plus, and we encourage veterans to apply! - Bilingual in Spanish or another language is a plus! Benefits - Competitive Medical, Dental, and Vision insurance from premium providers - Paid Time Off (PTO) and Wellness Days - 401K with company matching (available after 6 months of employment) – 100% company match up to 3% of included compensation, 50% company match of the next 2% of included compensation with 100% vesting upon eligibility. - Company paid Basic Life Insurance, Long Term Disability Insurance, Employee Assistance Program (EAP), and Travel Assistance. - Tuition Reimbursement after 1 year of employment - Additional benefits such as identity theft protection, flexible spending accounts, employee recognition events, pre-tax commuter benefits, and more