• Manage all aspects of the ManageAmerica implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines. • Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Teams, ad hoc meetings, emails, etc. • Manage multiple implementation projects, with various priorities and deadlines at once for different customers. • Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes. • Maintain up to date project plans, tickets, and other project documentation to ensure project timelines are on track and visible to leadership. • Conduct ongoing training sessions for clients and agencies and internal employees. • Work closely with cross-functional teams, including Sales, Marketing, Customer Success, and Product, to onboard and support the implementation.

• Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors. • Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support. • Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements. • Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions. • Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc.

• Ensure PublicInput and Customer align on project scope, goals, timelines, and expectations. • Act as a trusted advisor, translating feature concepts into value for stakeholders. • Provide hands-on configuration, testing, and troubleshooting. • Lead client training and knowledge transfer sessions. • Create Standard Operating Procedure (SOP) documentation to facilitate user adoption. • Collaborate with internal teams (e.g., sales, product, engineering, and customer success) to solve for technical and business issues and solutions. • Manage multiple concurrent implementations. • Ensure smooth transition to the Customer Success team to include a success plan for the first 6-12 months. • Identify opportunities for process improvements and contribute to refining implementation methodologies.

• Lead end-to-end Oracle NetSuite ERP implementations • Map business processes into functional NetSuite configurations • Manage the full implementation lifecycle using NetSuite best practices • Coordinate with integration teams to support third-party integrations • Build, onboard, and lead a high-performing NetSuite project team • Serve as the primary client-facing lead across all NetSuite workstreams • Develop and manage project plans, timelines, deliverables, and risk mitigation strategies • Apply in-depth knowledge of NetSuite modules • Drive process improvements and automation opportunities