• Manage forecasting and budgeting activities for clubs and Local Media operations. • Prepare board-level and executive-ready presentations summarizing financial and operational performance including forecast and budget. • Partner cross-functionally (Ad Sales, Distribution, MLBN Finance/Accounting, Production, etc.) to align operational execution with financial targets. • Review and analyze club financial performance; identify trends, risks, and opportunities. • Partner with Accounting to ensure accurate monthly close results and variance analysis versus budget and forecast, including detailed MLBN allocation analysis and team-level variance reporting. • Build and maintain KPI dashboards to track operational and financial performance metrics. • Identify cost optimization opportunities while maintaining operational effectiveness. • Evaluate existing workflows and implement process improvements to increase efficiency and scalability. • Other such duties as required.

• Enhance and integrate proposal tools using Microsoft Excel, automation and AI • Streamline the program specific Basis of Estimate template to better align with corporate BOE • Maintain and enhance internally developed tools in Microsoft Excel • Develop or support tools that analyze historical BOE data to identify similar or analogous tasks • Support development of concepts of operations (CONOPS) and associated processes • Conduct targeted research on technical services to support solution development • Work with pricing, engineering, contracts, and capture teams to ensure proposed solutions are executable and deliverable

• Lead and coordinate high-priority, cross-functional initiatives from scoping through execution, ensuring alignment across Clinical, Sales, Engineering, Product, and Finance. • Act as a trusted project lead for COO-sponsored initiatives, translating strategy into structured workplans with clear owners, milestones, and accountability. • Build project management standards and tooling that scale across the organization. • Document, analyze, and redesign end-to-end business processes to eliminate bottlenecks and reduce operational friction. • Partner with team leads to identify where handoffs break down and design cleaner workflows, SOPs, and decision frameworks. • Champion a culture of continuous improvement — proactively surfacing inefficiencies and proposing solutions before they become problems. • Serve as a connective tissue across departments — facilitating communication, surfacing misalignments early, and fostering a culture of shared context. • Create forums, rituals, and documentation practices that keep distributed and cross-functional teams informed and rowing in the same direction. • Identify manual, repetitive workflows and drive automation initiatives using tools like Zapier, Make, or native integrations within our tech stack. • Own the integrity of operational and business data — establishing definitions, resolving discrepancies, and partnering with Data/Analytics to ensure single sources of truth. • Build and maintain executive and team-level dashboards that provide real-time visibility into company health and performance. • Define, track, and report on company-wide KPIs in partnership with functional leads; flag risks and trends proactively to the COO. • Own and continuously improve the company's operating cadence — including All Hands, leadership team meetings, OKR cycles and quarterly business reviews. • Manage relationships with key operational vendors — from contract negotiation and onboarding to performance reviews and renewals. • Support the operational requirements of our international expansion — including entity setup, compliance coordination, and cross-border workflow design.

• The Director of Business Operations is a highly cross-functional leadership role responsible for optimizing and scaling business operations across the gym organization. • This position serves as a critical connector between member experience, backend operations, field leadership, compliance, and strategic initiatives. • This leader brings hands-on experience within the gym industry, including member retention strategies, operational workflows, and systems that support both frontline teams and corporate functions. • The ideal candidate thrives in a fast-paced, evolving environment and is a self-starter who can take direction, conduct research, and independently execute initiatives from concept to completion. • Support and enhance member experience and retention strategies. • Evaluate operational processes that impact the member lifecycle, from onboarding through retention and cancellation. • Partner with Member Services and field teams to ensure consistent, high-quality member interactions. • Collaborate closely with the Learning & Development team to ensure field resources—including SOPs, processes, playbooks, and training materials—are accurate, current, and operationally aligned. • Identify operational gaps and opportunities for training enhancements across the field. • Partner with the Member Services team to ensure compliance with membership agreements and personal training contracts. • Maintain working knowledge of gym management systems. • Support audit readiness and adherence to internal policies and external regulatory requirements. • Act as a strategic partner to field leaders to drive adoption of operational changes and new initiatives. • Support change management efforts by clearly communicating expectations, timelines, and impacts to field teams. • Assist with project management across multiple operational initiatives. • Ensure cross-functional alignment and execution against strategic priorities. • Track progress, identify risks, and recommend solutions to maintain momentum. • Work with external vendors and partners to integrate services into the overall operational and member experience strategy. • Ensure vendor processes align with internal standards, brand expectations, and operational goals.