• Data migration & project management • Functional preparation & configuration • Integration & support after migration • Testing & analysis after migration • Process optimization • Further development of Data Solutions • Research & Development

• Serve as a team member on a multidisciplinary team, coordinating care, resources and/or services for members to achieve optimal clinical and resource outcomes. • Utilize applicable clinical skillset and perform comprehensive assessments to determine how to best collaborate with members, family, internal partners and external services/providers on plans for treatment, appropriate intervention and/or discharge planning. • Develop a member-centric plan tailored to members’ needs, health status, educational status and level of support needs; identify barriers to meeting goals or plan of care • Utilize community resources and funding sources as needed in the development of the plan of care. • Perform ongoing monitoring and management of member which may include scheduled follow-up with member, discussion of plan with member, appropriate services/education to address needs, appropriate referrals with supporting documentation, assessment of progress towards goals, modification of plan/goals as needed, with contact frequency appropriate to member acuity. • Evaluate and facilitate care provided to members through the continuum of care (physician office, hospital, rehabilitation unit, skilled nursing facility, home care, etc). • Educate members and encourage pro-active intervention to limit expense and encourage positive outcomes • Effectively document all aspects of the plan from the initial assessment, development of the plan, implementation, monitoring, and evaluating outcome. • May outreach directly to members identified as high risk, high cost, or high utilization cases. • May review alternative treatment plans for case management candidates and assess available benefits and the need for benefits exception or flex benefit options, where eligible. • May evaluate medical necessity and appropriateness of services as defined by department. • As needed, develop relevant policies/procedures, education or training for use both internally and externally.

Job Title Manager, Global Sales Training Job Category Sales Job Description What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Manager, Global Sales Training (Remote). What you will do: - Design, deliver, and continuously improve global sales training programs that strengthen sales skills, product knowledge, and overall sales effectiveness across regions. - Partner closely with global and regional sales leaders to identify capability gaps, prioritize training needs, and ensure learning initiatives support sales goals and growth plans. - Lead the execution of training programs end‑to‑end, including planning rollouts, reviewing learner feedback, and making real‑time adjustments based on performance data. - Manage and coach a global team of sales training leaders, setting clear expectations, supporting professional development, and fostering a high‑performance, learner‑focused culture. - Balance global consistency with regional flexibility by establishing training standards while enabling local teams to adapt content for market and cultural relevance. - Measure training effectiveness using defined KPIs such as learner engagement, knowledge retention, and sales performance impact, and use insights to drive continuous improvement. - Communicate program outcomes and recommendations to senior stakeholders through clear reporting and regular updates that demonstrate value and return on investment. Who you are: - A confident, collaborative leader who builds trust and credibility across cultures and regions. - A clear communicator who can influence without authority and adapt messaging for diverse audiences. - A strategic thinker who connects learning initiatives to real business outcomes. - A coach and mentor who develops people and encourages continuous growth. - Resilient and adaptable, with the ability to stay focused and constructive in fast‑paced environments. What you will need: - Bachelor’s degree required; Master’s degree preferred - 10+ years of experience in sales training, adult learning, or instructional design - 6-8 years of experience leading and developing people, including remote or globally distributed teams - Demonstrated success managing large‑scale or global training programs - Professional certifications in sales training, instructional design, leadership, or facilitation preferred - Strong verbal and written communication skills to effectively engage global stakeholders Skills, Experience, & Abilities: - Global Sales Training Strategy: Ability to design and scale training programs aligned with sales objectives and growth goals - Instructional Design & Facilitation: Strong knowledge of adult learning principles and experience delivering virtual and in‑person training - People Leadership: Proven ability to lead, coach, and develop diverse teams in a global environment - Performance Measurement & Analytics: Experience using learning management systems and reporting tools to evaluate training effectiveness and business impact - Stakeholder Partnership: Ability to collaborate cross‑functionally and translate business needs into effective learning solutions Who we are: Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. What we offer: Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). #LI-ARD #LI-REMOTE Job Type Permanent Time Type Full time Work Hours 40 Travel Required 30% Primary Location HY US North Carolina (Remote) Address Home Office Zip Code 27565 Field-Based No Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled

Summary: The Supervisor, SPOC Svcg – Borrower Outreach is responsible for the oversight and compliance of the Single Point of Contact team in the Loss Mitigation group. The Supervisor must be knowledgeable in FHA, VA, USDA, FNMA, and FHLMC loss mitigation options and the waterfall. Must effectively demonstrate a professional level of competency in all states of loss mitigation and the foreclosure process and requirements for all states, while adhering to all state and federal guidelines. Must be able to work until 8pm EST. Essential Job Duties and Responsibilities include: - Manages team of 10-12 SPOC Specialists - Handles daily supervisory functions including timecards, interviews and coordination with HR on disciplinary action as necessary - Holds daily team huddles to review changes, answer questions and provide updates - Deliver regular 1:1s with phone agents to discuss employee scorecard trending, areas of opportunity, career pathing - Conducts side by side call observations with each team member to provide live feedback and direction - Coordinates any agent schedule changes/adherence concerns with the Command Center - Provides direction to Loss Mitigation Specialists on department goals; drives call focus based on Loss Mitigation touchpoints. Ensures agents are meeting expectations on calls, addresses gaps in performance immediately - Assign SPOC agents to accounts as needed, publish SPOC assigned accounts to agents 2-3x/week - Must be able to work one Saturday a month. “Comp” day will be provided in the week they are in Saturday rotation - Must be able to work 10-7 as a full time shift or on occasion when coverage is required - Must be familiar and compliant with CFPB requirements - Ensure that Loss Mitigation Underwriting, Single Point of Contact are operating in full compliance with investor, agency/insurer, FHA, VA and private mortgage insurance provider guidelines and results in no monetary losses from non-compliance. - Requires an in-depth knowledge of Fair Debt Collection Practices Act (FDCPA), as well as Fair Lending and Fair Housing Acts and any other related state or federal mortgage loan servicing requirement, including knowledge of related bankruptcy laws. - Partner with Change Management to create job aids as needed and keep them up to date as guidelines and policy change; communicate the changes to the staff and ensure compliance - Effectively manage department work queues, ensuring they are up to date and properly documenting the system of record all consumer contact, requests for activity from other business units and the next steps in loss mitigation and foreclosure process - Train and develop staff - Recommends and implements changes in procedures. - Identify gaps and make recommendations for efficiency gains. - Partners with internal business partners to actively assist mortgagors in foreclosure avoidance, to include identifying customers for retention options such as modifications, rate reductions, short sales, principal balance reductions, etc., as investor guidelines allow. - Work with Quality Assurance, Compliance, Risk, Audit and the Management team to assure compliance with FHA, VA, FNMA/FHLMC, Rural Housing and the various PMI companies’ loss mitigation guidelines as well as internal policies and procedures. - Partner with QA, compliance, legal, risk, management team, fellow supervisors and team to limit audit findings, mitigate financial and reputational exposure to Freedom Mortgage. - Maintain regular and punctual attendance. Other Related Duties: Performs other related duties as assigned. Supervisory Responsibilities: Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: Bachelors Degree (B.A.) from a four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Equal Employment Opportunity: Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.