• Help shape Thumbtack's organizational readiness for the changes ahead • Own the leadership development portfolio as a core lever for future readiness • Build AI-first solutions designed for real behavior change and skill transfer • Shape the leadership development strategy and annual roadmap • Serve as an internal change partner to senior leaders navigating AI and future transformation • Partner with Talent Management, HRBPs, and business leaders to assess capability gaps • Establish measurement frameworks that track behavior change and business impact

• Create and drive a culture of ownership, innovation, collaboration, accountability, and safety; champion an automation-first and self-service mindset across IT Operations and Service Delivery. • Define and execute an AI-enabled operations strategy (AIOps/GenAI) that reduces ServiceDesk dependency through ticket deflection, automated triage, and self-healing workflows. • Provide managerial and technical leadership to operations engineering, SRE, and automation teams responsible for 24x7 service reliability. • Oversee workforce planning and resource allocation across operations teams, ensuring staffing levels, skill development, and scheduling align with business priorities and service criticality. • Establish and govern operational metrics (SLOs/SLAs, MTTR, change failure rate, automation coverage, ticket deflection) and ensure targets are met across platforms. • Own the design and delivery of self-service capabilities (service catalog, knowledge, virtual agent/chatbot) integrated with ITSM to streamline requests and reduce manual fulfillment. • Drive the observability and event management architecture (logs/metrics/traces, event correlation, anomaly detection) to proactively detect issues and accelerate diagnosis. • Standardize runbooks, playbooks, and automated remediation; implement orchestration/workflow automation to reduce operational toil and improve consistency. • Collaborate with application, security, network, and business teams to align operations strategy, automation roadmaps, and risk controls with enterprise goals. • Participate in compliance audits and continuously improve controls for automated change execution, data governance, and AI usage in operations. • Manage vendors and platforms supporting AIOps, ITSM, automation, and monitoring; evaluate emerging solutions and drive proof-of-value. • Provide leadership to Collaboration, In-office support teams • Manage the operations automation budget, ensuring initiatives are delivered on time and within budget while optimizing spend through standardization and consolidation.

Job Description Required Certificates and Licenses: Alabama Secondary English Teaching Certificate Residency Requirements: Alabama This positions offers a base salary of $44,00 plus the eligibility of a performance bonus. Start Date - July 2026 The Teacher is a highly qualified, state certified educator responsible for delivering specific course content in an online environment. Teachers provide instruction, support, and guidance, manage the learning process, and focus on students’ individual needs. Teachers monitor student progress through Stride K12’s learning management system. They actively work closely with students and parents/learning coaches to advance each student’s learning toward established goals. Teachers typically work from home but must travel occasionally throughout the year to various school functions, such as state testing or as otherwise required by the school. K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better. Passionate Educators are needed at the Stride K12 partner school, Legends Virtual Academy (LVA). We want you to be a part of our talented team! The mission of Legends Virtual Academy (LVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school. ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. · Provides rich and engaging synchronous and asynchronous learning experiences for students · Commitment to personalizing learning for all students · Demonstrates a belief in all students’ ability to succeed and meet high expectations · Differentiates instruction based on student level of mastery · Augments course content according to prescribed policies and procedures using appropriate asynchronous and synchronous tools under guidance from principal and coach · Maintains grade book ensuring student academic integrity, makes student placement and promotion decisions, and alerts administrators to concerns about student performance and progress · Prepares students for high stakes standardized tests · Understands that a primary responsibility is to establish and maintain positive rapport with families and regularly communicates with and responds to students and learning coaches/parents in a timely manner · Supports learning coaches/parents with student curricular and instructional issues, as well as basic troubleshooting in a virtual classroom environment that is in line with academy policies and procedures · Travels as required (on average once per month and/or approximately 20% of the time) for face-to-face professional development, student testing, and as required by school REQUIRED MINIMUM QUALIFICATIONS: · Bachelor's degree AND · Active state teaching license AND · Ability to clear required background check DESIRED QUALIFICATIONS: · Experience working with proposed age group. · Experience supporting adults and children in the use of technology. · Experience teaching in an online (virtual) and/or in a brick-and-mortar environment. · Experience with online learning platforms. · Ability to work collaboratively with other teachers to interpret and produce numeric, tabular, and graphic representations of student data, and use it to drive instructional decisions. · Receptive to receiving coaching regularly with administrators and teacher trainers. · Ability to embrace change and adapt to ensure excellent student outcomes. · Proficient in Microsoft Excel, Outlook, Word, PowerPoint. · Ability to rapidly learn and adapt to new technologies and teaching platforms. · Ability to maintain teacher certification/professional development hours and fluency in K12 systems, programs and curriculum. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · This position is virtual. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

• Contact consumers in Spanish and English to negotiate payment arrangements • Build trust-based relationships with Spanish-speaking consumers experiencing financial hardship • Proactively identify opportunities to resolve accounts and drive positive outcomes • Navigate cultural sensitivities around money, family obligations, and financial stress • Quickly and effectively resolve disputes and complaints in both languages • Handle escalated collection cases requiring expert judgment • Document all interactions thoroughly for compliance and quality assurance • Follow up diligently to ensure payment commitments are met • Maintain expert knowledge of FDCPA, TCPA, CFPB, and state-specific collection regulations • Ensure every interaction meets legal and compliance standards • Stay current on regulatory updates and AI-driven engagement strategies • Provide feedback to improve AI agent performance with Spanish-speaking consumers