Trusting Social

• Contact consumers in Spanish and English to negotiate payment arrangements • Build trust-based relationships with Spanish-speaking consumers experiencing financial hardship • Proactively identify opportunities to resolve accounts and drive positive outcomes • Navigate cultural sensitivities around money, family obligations, and financial stress • Quickly and effectively resolve disputes and complaints in both languages • Handle escalated collection cases requiring expert judgment • Document all interactions thoroughly for compliance and quality assurance • Follow up diligently to ensure payment commitments are met • Maintain expert knowledge of FDCPA, TCPA, CFPB, and state-specific collection regulations • Ensure every interaction meets legal and compliance standards • Stay current on regulatory updates and AI-driven engagement strategies • Provide feedback to improve AI agent performance with Spanish-speaking consumers