Prompt

Job Title: Benefits Verification and Auth Specialist Company Overview: Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space, Prompt is setting a new standard in healthcare technology. We're tackling some of the healthcare industry’s most persistent problems with a team of exceptionally talented individuals passionate about creating a positive impact. At Prompt, we don’t just digitize healthcare—we transform it. From improving patient care to reducing environmental waste, our work supports better outcomes at scale. Why work for Prompt? - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) Position Summary The BV&A Specialist is responsible for verifying patient insurance eligibility and benefits, obtaining necessary authorizations, and communicating requirements to providers. This role is essential to ensuring a smooth revenue cycle, preventing claim denials, and enhancing the overall patient financial journey. Key Responsibilities - Verify patient insurance coverage, eligibility, and benefits prior to services. - Determine patient responsibility for copays, deductibles, and coinsurance. - Obtain required prior authorizations from payers for services, procedures, or medications. - Document benefit verification and authorization details accurately in the system. - Collaborate with scheduling, billing, and AR teams to ensure accurate workflows. - Communicate clearly, providers, and payers regarding authorization status. - Monitor and track pending authorizations; follow up to prevent delays. - Identify trends in benefit issues or authorization delays and escalate as needed. - Support denial prevention efforts by ensuring all payer requirements are met upfront. Minimum Requirements - High school diploma or equivalent (Associate or Bachelor’s degree preferred). - 1–2 years of experience in benefit verification, medical insurance, or prior authorization. - Strong knowledge of commercial and government payers, insurance policies, and healthcare terminology. - Excellent attention to detail and organizational skills. - Strong communication skills with ability to work across patients, providers, and payers. - Experience with RCM systems and EMRs - Familiarity with payer authorization portals and workflows. - Knowledge of denial management and insurance appeal processes. Perks - What you can expect: - Competitive salaries - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance benefits - Company paid family and medical leave - Medical, dental, and vision insurance benefits - Discounted pet insurance - FSA/DCA and commuter benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees. Prompt Therapy Solutions, Inc is an E-Verify Employer.

Job Title: Senior Customer Finance Analyst Company Overview: Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest-growing company in the space and the new standard in healthcare technology,We strive to attract top talent who share our vision and values. As we continue to grow, we are seeking a proactive and results-driven Talent Acquisition Specialist to join our dynamic team. Job Description: As a Senior Customer Finance Analyst at Prompt, you will be a key driver of scalability within our finance department. Reporting to the Customer Finance Lead, you will go beyond day-to-day transaction management to lead process optimization and automation initiatives. You will act as a subject matter expert, using your high attention to detail and analytical mindset to solve complex billing logic issues and ensure our financial operations are built for rapid growth. Key Responsibilities: 1. Revenue Operations & Advanced Invoicing - Oversee the end-to-end invoicing lifecycle, ensuring 100% accuracy in complex billing cycles and compliance with bespoke customer agreements. - Identify bottlenecks in the billing workflow and partner with the Finance Lead to design and implement automated solutions within NetSuite/QuickBooks. - Perform root-cause analysis on recurring billing discrepancies and implement permanent process fixes while communicating with leadership on the context of the issues. 2. Scalable Customer Onboarding - Audit and validate customer agreements to ensure financial data integrity before account creation. - Create customer accounts and process sensitive financial data accurately. - Identify bottlenecks in the customer creation workflow and partner with the Finance Lead to design and implement automated solutions within NetSuite/QuickBooks and other softwares such as HubSpot, SpotDraft, etc. 3. Strategic Customer Support & Problem Solving - Manage high-priority or complex customer financial inquiries, translating technical issues into clear, professional communication. - Collaborate cross-functionally with multiple departments to resolve structural billing hurdles for clients. 4. Systems & Data Management - Maintain the integrity of the customer master data, ensuring clean reporting for Senior Management. - Support the Customer Finance Lead in ad-hoc projects, including ERP migrations, system integrations (AP/AR tools), and the creation of standardized training documentation for future team growth. Required Qualifications: - Education: Bachelor’s degree in Finance, Accounting, Economics, or a related field. - Experience: 3+ years of experience in Accounts Receivable, Billing, or Revenue Operations (senior-level ownership expected). - Technical Mastery: Advanced proficiency in NetSuite and QuickBooks & Expert Excel/Google Sheets skills- must be comfortable with complex formulas, pivot tables, and data modeling to identify trends or errors. - Problem-Solving: A proven track record of taking a manual process and developing as well as executing a better process through automation or workflow redesign. - Meticulous Attention to Detail: An obsession with accuracy; you are the person who catches the $0.01 discrepancy before it becomes a client issue. - Communication: Ability to distill complex financial data into actionable insights for stakeholders and senior leadership. Perks – What You Can Expect - Competitive salaries - Remote/hybrid flexibility - Potential equity for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company-paid disability and life insurance - Family and medical leave - Medical, dental, and vision insurance - Discounted pet insurance - FSA/DCA and commuter benefits - 401(k) - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ with cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy.Please don't hesitate to inquire with our team. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees Prompt Therapy Solutions, Inc is an E-Verify Employer.

Job Title: Enterprise Billing Experience Manager (BXM) – B2B SaaS Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we are seeking a Billing Experience Manager (BXM) to join our dynamic team. This role offers an unprecedented opportunity to impact our industry-leading Success Team. Why work for Prompt? - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: You will become an integral part of our Success Team, working alongside our enterprise billing success team to support Prompt’s largest and most complex customers. In this role, you will become an expert in the Prompt billing and reporting suite and serve as a technical billing partner for enterprise accounts. This position includes direct participation in enterprise customer calls to assist with troubleshooting billing workflows, documenting product feedback, and translating customer needs into clear bug reports and feature requests for our Product and Engineering teams. The Billing Experience Manager will help ensure enterprise clients receive timely updates, accurate product guidance, and thoughtful problem-solving as they scale their billing operations within Prompt. You will also play a critical role in strengthening internal processes by identifying patterns in billing issues, improving documentation, and helping prioritize product improvements that impact enterprise customers. Key Responsibilities: - Develop and maintain deep expertise in Prompt’s billing and reporting suite to troubleshoot complex billing workflows and product behaviors. - Support Prompt’s largest and most complex customers by partnering closely with Enterprise Billing Success Managers (BSMs). - Participate in regular enterprise customer calls to assist with billing troubleshooting, product logic discussions, and follow-up action items. - Translate customer feedback and enterprise call discussions into clearly documented engineering tickets, feature requests, and use cases for Product and Engineering teams. - Track, triage, and follow up on enterprise billing issues to ensure accurate internal escalation and timely resolution. - Provide internal teams and customer-facing stakeholders with clear updates on billing-related product issues, fixes, and enhancements. - Identify patterns in billing inquiries and product behavior to proactively recommend product improvements and workflow optimizations. - Assist in prioritizing billing-related product tickets by evaluating customer impact, urgency, and strategic importance. - Contribute to the development and improvement of internal documentation and knowledge resources to help scale troubleshooting and support efforts. - Advocate for enterprise customer needs by partnering cross-functionally with Product, Engineering, and Success teams to improve the billing experience. Minimum Requirements: - Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA - Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software - Comfortable interacting directly with customers in a professional setting, including participation in client calls and product discussions - Strong ability to translate complex customer problems into clear, actionable product feedback - Proactive, self-motivated and ability to use resources available to learn quickly and autonomously - Experienced in thriving within dynamic work settings that demand adaptability and efficiency - Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours - Highly Proficient in MS Excel - Exceptional written and verbal communication skills - No prior billing experience required; comprehensive training will be provided. Preferred (Nice-to-have) Qualifications: - Prior startup and/or B2B SaaS technology organization experience - Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.) - Prefer 1-3 years of experience on a Support or CX Team - Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure - Able to communicate effectively across teams - Understanding and learning software must be a passion of yours - Highly motivated to work in a fast paced, dynamic environment where you will need to work outside normal working hours at times - Be comfortable owning your own workload - Experience with Zendesk or similar customer support software - Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc) Perks - What you can expect: - Competitive salaries: - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance benefits - Company paid family and medical leave - Medical, dental, and vision insurance benefits - Discounted pet insurance - FSA/DCA and commuter benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees Prompt Therapy Solutions, Inc is an E-Verify Employer.

Job Title: Clinical Technical Support Specialist (B2B SaaS) Company Overview: Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Clinical Technical Support Specialist who will serve as a Prompt software expert to customers via our email support channel and will be an integral part of our Customer Experience Team. This role is an unprecedented opportunity to have an immense impact on our industry leading Client Success Team that ranks 40 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works. We’re doing something special here and this role will be critical in taking Prompt to the next level. Why work for Prompt? - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: Our expectation of this role is that you assist our clients via our email support channel and quickly establish yourself as a key contributor within 3-6 months. Key Responsibilities: - Respond to customer questions and requests via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner - Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer - Support engineering ticket creation, review and prioritization - Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system - Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations - Improve and advocate for customer experience by identifying opportunities to enhance our product and service features Minimum Requirements: - 3+ years of relevant experience in customer-facing role - Experience in a clinical position in a healthcare environment (physical therapist, therapist assistant, rehab technician, etc. - Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software - Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously - Exceptional written communication skill Preferred (Nice-to-have) Qualifications: - Prior startup and/or B2B SaaS technology organization experience - Experience in any function of clinical development or medical billing operations - Preferred Excel experience Perks - What you can expect: - Competitive salaries - Bonus potential with exceptional performance (up to 12k) - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance benefits - Company paid family and medical leave - Medical, dental, and vision insurance benefits - Discounted pet insurance - FSA/DCA and commuter benefits - 401k - Credits for online fitness classes/gym memberships - Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees. Prompt Therapy Solutions, Inc is an E-Verify Employer.

Qualifications:   • Have 3-6 years of relevant experience in pharmaceutical marketing and/or communications • Have prior experience designing and executing primary research, ideally at a market research firm or healthcare consulting firm • Have a background in or understanding of the pharmaceutical, biotech, or healthcare industries • Have hands on experience with quantitative survey design, fielding, and analysis • Have experience conducting qualitative research with healthcare audiences • Be comfortable working with multiple data sources and synthesizing across them, even if you have not used every source listed above • Enjoy working with others and be comfortable with client interaction • Have strong skills in Excel and PowerPoint • Be detail oriented with strong organizational capabilities and outstanding communication skills • Ability to balance rigor with speed and create repeatable frameworks that work across accounts. • Be a quick learner who can pick up new data sources and tools as needed • Be a self-starter who is committed to excellence and willing to take the extra “click” to better understand the data About you:  Project Manager and Accountable: You understand the importance and value of your role as the driver of your work – for your growth, your company, and your team. You are organized and proactive in follow-up to ensure that all engines run smoothly. You know the value of being a team member that everyone can count on!   Love of Storytelling: You understand that every client, every leader, and every audience have nuanced ways of telling and listening to messages and you are here to help! You understand what you need to ascertain to build the right messages, story flow and how to differentiate that story regardless of the medium or channel.  Teacher & Mentor: You enjoy mentoring junior staff and developing their skills alongside yours. You’re able to take complex ideas, synthesize and reframe them for team members. You can be an advocate for team members while being fair. You’re comfortable delivering both positive and critical feedback honestly and with support.  Our Commitment to you:  - Provide a safe and respectful workplace, that is diverse and inclusive in nature  - Always be available to listen to your needs, concerns, and feedback  - Help you articulate and achieve your goals  - Purposefully drive business that meets your passions  - Share best practices, industry news and innovations   - Give you the time you need to have wellness and mindfulness   - /prompt. Group is an Equal Opportunity Employer

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. We’re looking to bring on an EDI Analyst I to help contribute to the continued growth of our EDI/ERA Department. This role is an unprecedented opportunity to have an immense impact in our industry leading EDI/ERA Department that ranks 40 Net Promoter Score points higher than our competition. We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works. Our expectation of this role is that you become a major contributor in assisting our clients via our chat/email support channel for all things 837/835 related. Key Responsibilities - Develop and maintain a deep understanding of our RCM/Clearinghouse capabilities to effectively respond to incoming customer inquiries across our single-channel support system. - Resolve common support ticket inquiries in a timely manner (Clearinghouse rejections, EDI Rules, ERA/EDI Application Help, etc). - Improve and advocate for customer experience by identifying opportunities to enhance our enrollment process and provided EDI/ERA support. - Understand customer needs on a case by case basis to ensure a successful transition (NPI/TIN billing combinations, payer mix, unique billing rules). - Ensure ERA/EDI Enrollment Process is underway according to onboarding schedule. - Provide customers with relevant enrollment paperwork and provide support if requested. - Monitor accounts for rejections or issues specific to enrollment related items throughout the client's implementation. Qualifications - Working knowledge of X12 Manual (837P, 837I, 835, 276, 277). - Experience performing Healthcare EDI/ERA enrollment process from start to finish for Part A and/or Part B facilities. - Experience as EDI Analyst, troubleshooting clearinghouse/payer related rejections. - Clear and effective communicator with excellent verbal and written skills. - Demonstrated extreme attention to detail and organizational skills. - Ability to meet deadlines with a strong sense of urgency. - Excellent troubleshooting and analytical skills. - Self-motivated with the ability to multitask and work independently as well as in a team setting. Preferred (Nice-to-have) Qualifications - Prior startup and/or B2B SaaS technology organization experience. - Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.). - Experience with Zendesk or similar customer support software. - Experience with healthcare data/systems, ideally clinical/operational clinical trial data/systems. - Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc). Benefits - Competitive salaries. - Remote/hybrid environment. - Potential equity compensation for outstanding performance. - Flexible PTO. - Company-wide sponsored lunches. - Company paid disability and life insurance benefits. - Company paid family and medical leave. - Medical, dental, and vision insurance benefits. - Discounted pet insurance. - FSA/DCA and commuter benefits. - 401k. - Complimentary subscription to digital fitness classes and wellness content. - Recovery suite at HQ – includes a cold plunge, sauna, and shower.

Job Title: Client Experience Manager (B2B SaaS) Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Client Experience Manager with personal ambitions to help build a Client Experience team. This role is an unprecedented opportunity to have an immense impact on our industry leading Client Success Team that ranks 40 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works. We’re doing something special here and this role will be critical in taking Prompt to the next level. Why work for Prompt? - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: Our expectation of this role is that you lead the way in assisting our clients via our chat/email support channel and assist with processes that give customers the best possible support experience. You’ll quickly establish yourself as a key contributor within 6 months. To do this, you’ll need to know a few things… Key Responsibilities: - Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system - Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries - Support development and update of the internal and external knowledge base to help scale our help desk support - Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations in each support ticket - Learn, adopt, establish processes and workflows that allow the support team to run like a well oiled machine - Improve and advocate for customer experience by identifying opportunities to enhance our product and service features - Support engineering ticket creation, review and prioritization - Share user feedback to Product function and help them translate the feedback into features that customers find valuable - Regularly participate in the customer support queue to stay up-to-date with the Prompt software and tools, using these insights to enhance training programs. Minimum Requirements: - Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA - Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software - Proactive, self-motivated and ability to use resources available to learn quickly and autonomously - Experienced in thriving within dynamic work settings that demand adaptability and efficiency - Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours - Highly Proficient in MS Excel - Exceptional written and verbal communication skills - Bachelor's degree with strong academic performance Preferred (Nice-to-have) Qualifications: - Prefer 1-3 years of experience on a Support or CX Team - Prior startup and/or B2B SaaS technology organization experience - Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure - Able to communicate effectively across teams - Understanding and learning software must be a passion of yours - Highly motivated to work in a fast paced, dynamic environment where you will need to work outside normal working hours at times - Be comfortable owning your own workload - Experience with Zendesk or similar customer support software - Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc) Perks - What you can expect: - Competitive salaries - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance benefits - Company paid family and medical leave - Medical, dental, and vision insurance benefits - Discounted pet insurance - FSA/DCA and commuter benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees. Prompt Therapy Solutions, Inc is an E-Verify Employer.

Job Title: Director of RCM Analytics & Client Success The Role: The Director of RCM Analytics is responsible for end-to-end operational ownership of client revenue cycle performance across all sites. This role serves as the owner for client setup, system configuration, reporting alignment, and ongoing RCM optimization ensuring every customer is fully operational, structurally sound, and positioned for success from day one. This individual combines deep revenue cycle expertise, advanced analytics capability, and strong operational leadership. They actively monitor performance in real time, identify root-cause operational gaps early, and drive corrective action with internal teams and client leadership when needed. The Director plays a central role in ensuring RCM performance is scalable, measurable, and continuously improving across the organization. In addition, this role serves as a Prompt product and BI expert ensuring system configurations, automation tools, and reporting environments are fully optimized while interfacing directly with the Product team on feature gaps and enhancement opportunities driven by RCM and enterprise needs. Why work for Prompt? - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) Key Responsibilities - Client Ownership & Performance Accountability - Serve as the single accountable owner for full client setup and ongoing RCM performance across all sites. Ensure workflows, automations, authorizations, reporting, and system configurations are aligned prior to and after go-live. - Actively monitor AR aging, denials, authorization timeliness, claim submission lag, payer trends, utilization, and workflow metrics. Identify risks before they impact cash flow or client experience and take structured action to correct them. - Lead root cause analyses when performance gaps emerge and implement operational, workflow, or system-level solutions that produce measurable improvements. - Drive accountability internally and facilitate direct performance conversations with client owners when necessary. Manage escalations with clarity and confidence. - Front of House Operations Oversight - Oversee and ensure consistent execution of front-of-house revenue cycle processes across all supported clients and teams. - Ensure clients maintain 100% payer enrollment completion, both initially and through ongoing quarterly reviews to maintain active electronic billing capabilities. - Oversee payer configuration to ensure electronic claim submission is utilized whenever possible, and that automatic paper claim mailing is configured when electronic submission is unavailable. - Establish and enforce a standardized EOB upload policy across teams to ensure timely and accurate documentation of payer responses. - Ensure front office teams collect and document accurate patient insurance benefit information, including coverage details, copays, coinsurance, and deductibles, using standardized policy note documentation. - Drive standardized upfront collections processes - Ensure operational adherence to patient accounts receivable policies - Ensure insurance card images are uploaded and patient intake documentation is completed accurately prior to or at the time of service. - Oversee payer setup to ensure authorization requirements are configured correctly and aligned with payer rules. - Ensure authorizations are managed daily according to established standards, including monitoring and rescheduling visits when authorization requirements are not met. - Oversee payer configuration and workflow setup to enable RCM automation and operational efficiency across the Prompt RCM team. - Monitor clinical coding optimization efforts, coaching teams on coding accuracy and ensuring billing aligns with visit duration and documentation standards - Implement and monitor reporting processes to identify visits without claims, ensuring providers complete documentation and front office teams properly check in visits. - Analytics, BI & System Optimization - Own performance reporting and visibility across accounts. Build and maintain dashboards, KPI frameworks, forecasting models, and predictive indicators that strengthen leadership insight and operational precision. - Configure sites and BI environments to maximize automation, reporting accuracy, and workflow efficiency. Ensure each client’s reporting structure supports operational execution and financial clarity. - Serve as a Prompt product expert and primary interface between RCM, Enterprise clients, BI, and Product teams. - Translate operational and enterprise feedback into actionable feature requests and ensure system capabilities are fully leveraged to reduce manual work and improve scalability. Minimum Requirements - Bachelor’s Degree in Business, Analytics, Healthcare Administration, Finance, or related field. - 7+ years of experience in revenue cycle operations, healthcare analytics, or performance leadership. - Strong working knowledge of claims management, denials, authorizations, AR aging, payer behavior, and workflow optimization. - Demonstrated experience building and configuring Business Intelligence (BI) dashboards and reporting environments. - Experience implementing operational change across multiple sites or enterprise-level healthcare clients. - Proven ability to manage escalations and conduct performance-driven conversations with owners or executive stakeholders. - Advanced analytical skills with the ability to translate data into structured operational action. - Ability to operate independently with high accountability and cross-functional influence. The specific statements provided in this job description are not exhaustive and may be subject to change based on evolving business needs. Associates may be required to perform additional duties as assigned. Perks - What you can expect: - Competitive salaries. Bonus potential with exceptional performance. - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance benefits - Company paid family and medical leave - Medical, dental, and vision insurance benefits - Discounted pet insurance - FSA/DCA and commuter benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower HIPAA Requirements All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization's Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our HR department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Enterprise Client Success Manager (B2B SaaS) Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on an Enterprise Client Success Manager with personal ambitions to provide the optimal experience to our rehab therapy teams, ensuring their maximal success with Prompt. This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team that ranks 85 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone willing to bring new ideas, take on big challenges, and is into doubling down on what works. We’re doing something special here and this role will be critical in taking Prompt to the next level. Why work for Prompt? - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: As an Enterprise Client Success Manager, you will be responsible for driving the customer satisfaction, retention, and expansion among our largest customers. You will achieve this by building strong, long-term relationships and by ensuring Prompt consistently delivers exceptional customer value and increased product adoption. This role requires close collaboration with cross-functional teams to support the overall growth and success of your assigned accounts. You must be a Prompt platform expert, enabling you to guide your clients from onboarding to renewal and ensure they receive a world-class experience while maximizing their software investment. Key Responsibilities: - All post-sales activities including onboarding, product training, technical support, account management, and consultative guidance (within reason) - Build and nurture strong relationships with senior leaders, positioning yourself and the organization as a critical resource in achieving their strategic vision - Earn the right to be a trusted advisor by providing best practices, value-added guidance, and empathetic listening - Interact with C Suites of our largest clients on a daily basis - Foster customer loyalty through presenting product information, addressing customer issues, and helping your customers implement and best utilize our complete product suite - Be the main point of contact for Prompt’s largest most influential customers, with ownership over product utilization and customer expansion inclusive of converting live trials (enterprises engage in a trial period) to long-term customer contracts - Develop and deliver both periodic and frequent client success reviews focusing on client performance and effectiveness, strategic insights, and actionable recommendations that drive best in class results - Develop and maintain a deep understanding of our product offerings to effectively support, grow, and lead our enterprise customers - Have a strong understanding of the therapy industry in order to provide expertise to our clients throughout their lifecycle - Collaborate with team members and management in recommending and implementing improvement opportunities - Facilitate and quarterback conversations to the correct Prompt teammates including but not limited to: data transfer questions, EDI questions, billing related questions, feature requests Minimum Requirements: - Highly motivated to work in an extremely fast paced role where you will need to work outside normal working hours to support your customers as appropriate. Take on a much higher level of client expectation of readily available, fast, and highly effective support at most times of the day/week - Proficient in resolving customer concerns, addressing dissatisfied clients, and turning potentially negative interactions into positive ones - Skilled at identifying customer needs and presenting beneficial upsell opportunities - Ability to work independently with minimal supervision - Ability to travel up to 20% for client meetings or events - Exceptional communication and interpersonal skills, with a demonstrated ability to build and maintain relationships through all levels of an organization - Ability to understand corporate structures, identify key decision makers, and build direct relationships with those individuals - Negotiation and influencing skills - A team player, growth oriented mindset - Proficient in, or ability to learn business intelligence (BI) and advanced reporting software and capabilities - Highly Proficient in MS Excel - Very strong technical skills operating various software platforms, understanding and learning software must be a passion of yours - Be tech savvy and comfortable working in a live setting with various softwares - Clinical background and/or licensed rehab therapist experience in outpatient physical therapy clinics Perks - What you can expect: - Competitive salaries: - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance benefits - Company paid family and medical leave - Medical, dental, and vision insurance benefits - Discounted pet insurance - FSA/DCA and commuter benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees Prompt Therapy Solutions, Inc is an E-Verify Employer.

• Turn business problems and creative briefs into ideas that get people talking • Use voice to find the voice of our clients • Work across digital, social, influencer, experiential, and traditional channels • Present work, take feedback, and collaborate closely with partners • Work under the leadership of an ACD or CD and partner with a Senior Art Director