• You’ll operate in a dual mandate: part of your time will be spent deeply embedded in a product team, driving design, delivery, and technical excellence; the rest will be spent working at the company level, partnering with the other Staff Engineer to shape Mixmax’s technical strategy and culture. • Together, you’ll form the most senior technical voice in the company, reporting directly to the Director of Engineering. • Be the senior technical voice in your team: design, review, mentor, and help deliver major features at high quality. • Partner with the other Staff Engineers to drive cross-company technical strategy, architectural standards, and engineering culture. • Own cross-cutting initiatives: scalability, reliability, developer experience, system evolution. • Define, evangelize, and maintain lightweight guardrails (RFCs, ADRs, patterns etc) that scale with our team. • Work alongside PMs, Designers, and Engineering leadership to align on direction, push back when needed, and ensure architecture enables (not constrains) product goals. • Raise the bar on quality, mentoring engineers, and contributing to how we work, review, and make decisions. • Own your impact. At this level, you’ll define what success looks like: spotting high-leverage opportunities, setting your own direction, and making tangible improvements that strengthen how we build, ship, and collaborate.

• You will produce a high impact on core services that enable the conversational platform at scale. • Use expert java knowledge to build new features, maintain the platform’s stability at LivePerson’s scale and continuously increase technical excellence score. • Produce high-quality, well-tested code that you would be proud of. • Be part of a team that will take full operational responsibility for the services that you own, and potentially take part in an on-call rotation. • Use the latest technologies to solve real problems for our customers at a massive scale. • Work with other engineers, and stakeholders to ensure valuable contributions, and groom the features that would define the product ahead.

• The Zendesk Technical Lead is the senior technical authority for complex Zendesk implementations, specializing in the Zendesk Suite with a focus on Zendesk Contact Center powered by AWS. • Responsible for leading the technical project delivery team, translating high-level business goals into robust, secure, and scalable technical designs leveraging the Zendesk platform and its associated APIs. • Collaborate with Solution Architects to define the end-to-end system design. Create blueprints for IVR/Voice workflows, omni-channel routing, ticket lifecycles, and key integration points. Finalize and own the Technical Design Document. • Validate and confirm the technical approach and architecture, ensuring alignment with best practices and client security requirements. Approve configuration changes, custom application deployments, and drive complex technical issues to resolution. • Provide strategic technical oversight, mentorship, and support to Application and Quality Engineers. Serve as the primary technical consultant to clients, leading discovery sessions, design workshops, and performing configuration reviews. • Coordinate with the Quality Engineer to ensure thorough testing of all agent, customer, and business experiences. Review and validate test cases, with focus on experiences. • Ensure clear and continuous communication between the technical delivery team, the Project Manager, and the Client. Proactively identify scope creep and potential technical blockers to prevent cost leakages and ensure the final solution is easily maintainable by the client’s operations team.

• Identify and develop scalable and performant solutions. • Work across discipline to shape product strategy and execution. • Develop the foundations of code architecture and quality. • Mentor and coach engineers. • Set and uphold the standard for engineering processes to support high-quality engineering.