• You will produce a high impact on core services that enable the conversational platform at scale. • Use expert java knowledge to build new features, maintain the platform’s stability at LivePerson’s scale and continuously increase technical excellence score. • Produce high-quality, well-tested code that you would be proud of. • Be part of a team that will take full operational responsibility for the services that you own, and potentially take part in an on-call rotation. • Use the latest technologies to solve real problems for our customers at a massive scale. • Work with other engineers, and stakeholders to ensure valuable contributions, and groom the features that would define the product ahead.

• Collaborate with Solution Architects to define the end-to-end system design. Create blueprints for IVR/Voice workflows, omni-channel routing, ticket lifecycles, and key integration points. Finalize and own the Technical Design Document. • Validate and confirm the technical approach and architecture, ensuring alignment with best practices and client security requirements. Approve configuration changes, custom application deployments, and drive complex technical issues to resolution. • Provide strategic technical oversight, mentorship, and support to Application and Quality Engineers. Serve as the primary technical consultant to clients, leading discovery sessions, design workshops, and performing configuration reviews. • Coordinate with the Quality Engineer to ensure thorough testing of all agent, customer, and business experiences. Review and validate test cases, with focus on experiences. • Ensure clear and continuous communication between the technical delivery team, the Project Manager, and the Client. Proactively identify scope creep and potential technical blockers to prevent cost leakages and ensure the final solution is easily maintainable by the client’s operations team.

• Identify and develop scalable and performant solutions. • Work across discipline to shape product strategy and execution. • Develop the foundations of code architecture and quality. • Mentor and coach engineers. • Set and uphold the standard for engineering processes to support high-quality engineering.

• Review and evaluate all assigned project output • Ensure all work adheres to standards and best practices • Design and plan applications to meet project objectives • Analyze, design, develop, and test software solutions for company products and services • Mentor and train other developers • Ensure team produces high quality and performant solutions in line with industry best practices • Stay updated with technology landscape and best practices