Role Description To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures. Responsibilities - Answers assigned department/queue overflow calls, maintaining approved standards - Answers phones and assists callers - Follows tasking guidelines and provides accurate and complete information - Addresses Web Appointment Requests as assigned - Completes the end of day process - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards - Maintains compliance with all Orlando Health policies and procedures - Performs all other duties as assigned Other Related Functions - Performs other incidental and related duties as required and assigned - Maintains an organized and clean work area - Participates in maintenance of clinical supplies Qualifications - High School Diploma or equivalent required - Two (2) years of related experience required. Relevant experience may include clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related - Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred - A working knowledge of medical terminology preferred - High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems - Must have excellent interpersonal, customer service, and communication skills - Must be able to perform under stress when confronted with emergency, critical, or unusual situations - Must be able to multi-task effectively, maintaining a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria Benefits - Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs - Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs - Financial & Retirement – Up to 5% employer match on retirement contributions - Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options - Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance

• Design & Architecture Governance: Collaborate with Solution Architects to define the end-to-end system design. Create blueprints for IVR/Voice workflows, omni-channel routing, ticket lifecycles, and key integration points. Finalize and own the Technical Design Document. • Technical Decision Authority: Validate and confirm the technical approach and architecture, ensuring alignment with best practices and client security requirements. Approve configuration changes, custom application deployments, and drive complex technical issues to resolution. • Team Leadership & Client Consultation: Provide strategic technical oversight, mentorship, and support to Application and Quality Engineers. Serve as the primary technical consultant to clients, leading discovery sessions, design workshops, and performing configuration reviews. • Quality Assurance Support: Coordinate with the Quality Engineer to ensure thorough testing of all agent, customer, and business experiences. Review and validate test cases, with focus on experiences. • Project Delivery Alignment: Ensure clear and continuous communication between the technical delivery team, the Project Manager, and the Client. Proactively identify scope creep and potential technical blockers to prevent cost leakages and ensure the final solution is easily maintainable by the client’s operations team.

Role Description AO Globe Life is seeking experienced professionals to join our fully virtual team, supporting union members and credit union clients nationwide. These individuals have requested information about coverage—there is no cold calling or unsolicited outreach required. This opportunity is well-suited for professionals with a background in benefits, financial services, client advising, or consultative roles who are looking for purpose-driven work, flexible scheduling, and long-term career growth in a remote environment. - Conduct virtual benefit consultations with union and credit union members via Zoom - Assess each client’s needs and provide clear, customized recommendations - Explain policy options in a professional and straightforward manner - Maintain accurate documentation and ensure compliance standards are met - Participate in ongoing training, development, and team collaboration Qualifications - Experience in insurance, financial services, benefits advising, or client service strongly preferred - Strong communication and relationship-building skills - Self-motivated, organized, and comfortable working independently - Coachable and adaptable in a digital, remote-first environment - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based laptop or PC with a working webcam Benefits - 100% remote role with flexible scheduling - Inbound client interest — no cold outreach - Weekly performance-based pay - Structured renewal income opportunities for long-term growth - Equity opportunities and monthly/quarterly performance bonuses - Comprehensive training and full licensing support - Performance-based advancement pathways into leadership - A team culture rooted in purpose, integrity, and professional development Company Description AO Globe Life partners with labor unions, credit unions, and veteran organizations to provide personalized supplemental benefits to working families nationwide. As one of the leading providers in our space, we are committed to ethical service, long-term client relationships, and empowering our team members to build meaningful careers.

Role Description Responds to a high volume of appointment requests, including telephone calls, emails, and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration. Qualifications - High school diploma or general education degree (GED) preferred - Entry level computer skills (specific programs as deemed by department) - Strong customer service and phone etiquette skills - Accurate data entry skills Benefits - The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. - Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. - University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. - More information can be found here: Employee Benefits Company Description