• Design & Architecture Governance: Collaborate with Solution Architects to define the end-to-end system design. Create blueprints for IVR/Voice workflows, omni-channel routing, ticket lifecycles, and key integration points. Finalize and own the Technical Design Document. • Technical Decision Authority: Validate and confirm the technical approach and architecture, ensuring alignment with best practices and client security requirements. Approve configuration changes, custom application deployments, and drive complex technical issues to resolution. • Team Leadership & Client Consultation: Provide strategic technical oversight, mentorship, and support to Application and Quality Engineers. Serve as the primary technical consultant to clients, leading discovery sessions, design workshops, and performing configuration reviews. • Quality Assurance Support: Coordinate with the Quality Engineer to ensure thorough testing of all agent, customer, and business experiences. Review and validate test cases, with focus on experiences. • Project Delivery Alignment: Ensure clear and continuous communication between the technical delivery team, the Project Manager, and the Client. Proactively identify scope creep and potential technical blockers to prevent cost leakages and ensure the final solution is easily maintainable by the client’s operations team.

Role Description AO Globe Life is seeking experienced professionals to join our fully virtual team, supporting union members and credit union clients nationwide. These individuals have requested information about coverage—there is no cold calling or unsolicited outreach required. This opportunity is well-suited for professionals with a background in benefits, financial services, client advising, or consultative roles who are looking for purpose-driven work, flexible scheduling, and long-term career growth in a remote environment. - Conduct virtual benefit consultations with union and credit union members via Zoom - Assess each client’s needs and provide clear, customized recommendations - Explain policy options in a professional and straightforward manner - Maintain accurate documentation and ensure compliance standards are met - Participate in ongoing training, development, and team collaboration Qualifications - Experience in insurance, financial services, benefits advising, or client service strongly preferred - Strong communication and relationship-building skills - Self-motivated, organized, and comfortable working independently - Coachable and adaptable in a digital, remote-first environment - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based laptop or PC with a working webcam Benefits - 100% remote role with flexible scheduling - Inbound client interest — no cold outreach - Weekly performance-based pay - Structured renewal income opportunities for long-term growth - Equity opportunities and monthly/quarterly performance bonuses - Comprehensive training and full licensing support - Performance-based advancement pathways into leadership - A team culture rooted in purpose, integrity, and professional development Company Description AO Globe Life partners with labor unions, credit unions, and veteran organizations to provide personalized supplemental benefits to working families nationwide. As one of the leading providers in our space, we are committed to ethical service, long-term client relationships, and empowering our team members to build meaningful careers.

Role Description Responds to a high volume of appointment requests, including telephone calls, emails, and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration. Qualifications - High school diploma or general education degree (GED) preferred - Entry level computer skills (specific programs as deemed by department) - Strong customer service and phone etiquette skills - Accurate data entry skills Benefits - The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. - Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. - University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. - More information can be found here: Employee Benefits Company Description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Care Center Representative Make a Difference, Every Day! Are you passionate about helping others? Do you enjoy working in a service-focused environment where every interaction matters? At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments. If you’re looking for a meaningful role where you can make a real impact, we’d love to hear from you! Start Date: April 6th, 2026 Shifts Available: OVERNIGHT SHIFT ONLY Compensation: $16 -$17/hr As a Care Center Representative, you will: - Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly. - Provide compassionate customer support using scripted and non-scripted responses. - Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations. - Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy. - Communicate with empathy, respect, and patience to ensure a positive experience for our members. - Verify and update customer information in the system to ensure records are accurate. - Troubleshoot alarm systems and report issues to ensure timely maintenance. - Proactively inquire about and recommend preventative healthcare services to members. - Manage access to highly sensitive materials and maintain strict confidentiality. - Talk and type simultaneously while navigating multiple screens and systems efficiently. - Successfully complete new hire training and pass all required compliance testing. - Perform other duties as assigned. - The ideal candidate will bring: Soft Skills: - Exceptional customer service and interpersonal skills. - Strong oral and written communication abilities. - Ability to remain calm and empathetic in high-pressure situations. - A self-motivated attitude with the ability to work independently and collaboratively. Technical Skills: - Proficient typing skills (35 WPM). - Familiarity with customer service software and CRM systems (preferred). - Ability to toggle between multiple screens and systems efficiently. - Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Education: High School Diploma or GED required. Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings Schedules: Willingness to work weekends, overtime, and flexible hours as needed. Remote Capability Requirements: Minimum internet speeds of 25Mbps download and 5Mbps upload required. To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post --Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. - EEO is The Law - click here for more information - Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled - We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com