New York Psychotherapy and Counseling Center

Company Description About NYPCC New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. With over 50 years of experience, we remain deeply committed to clinical excellence and meaningful care for the communities we serve. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and we are proud to hold Mental Health America’s Platinum Bell Seal. These honors reflect our mission-driven culture and our strong emphasis on employee well-being, professional growth, and lasting impact. Why Work at NYPCC: - We Pay Down Your Student Loans! - Medical, Dental, and Vision Insurance is Paid for by NYPCC 100% - Paid Time Off and Company Paid Holidays - Annual Rate Increases - 403B Retirement Plan with Match! - Continuing Education Opportunities Available - Professional Development through NYPCC Academy - Amazing Workplace Culture Job Description - Answer all inbound calls with professionalism and customer service framework communication. - Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed - Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls) - Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery. - Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors. - Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed. - Complete Call Center task assignments provided by management team - Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals. - Maintain confidentiality and always comply to HIPAA regulations. - Assist with intake calls for case management as needed for coverage and staff call outs. - Provide support to the clinical team and chart maintenance as needed. - Perform other duties and tasks as assigned by Senior Clerical Team - Perform other related duties and tasks as assigned by the Call Center Supervisor. Qualifications - ​​​Must be fully Bilingual in English and Spanish - Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required. - High School Diploma or equivalent is required - Must be proficient in MS Office (Outlook, Word, and Excel) - Must have the ability to learn new software - Possesses the personality and demeanor to work with difficult clients - Must be detail-oriented and have the ability to multi-task - Must be a team player - Thrives under pressure in an outpatient client environment - 1 form of picture ID (non-expired) - Unexpired passport: OR - Driver’s License AND Social Security Card; OR - State ID Card AND Social Security Card Additional Information - This is a FULLY REMOTE POSITION - Schedule Options: - Tues-Sat - Sun-Thurs - Must be willing and able to travel to Bronx clinic for a 30 day onsite in person training period before transitioning into fully remote. - MUST LIVE IN THE TRI-STATE AREA - The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC - Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism. - Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures. Salary: $20.00 - $23.00 per hour Compensation commensurate with experience and qualifications. NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. NYPCC is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. - Compensation: USD 20.00 - USD 23.00 - hourly

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a member of a multidisciplinary treatment team, and under the supervision of a psychiatrist (if required), the Psychiatric Nurse Practitioner will provide advanced clinical psychiatric nursing care, including: - Performing psychiatric evaluations and ongoing medication management of clients - Prescribing or recommending medication or other forms of treatment or related therapeutic procedures - Ordering, interpreting, and evaluating diagnostic tests to identify and assess clients' clinical problems and health care needs - Ordering laboratory tests and other diagnostic procedures - Referring clients to specialized health resources for treatment - Performing crisis intervention - Communicating with healthcare professionals, families, and staff members to ensure ongoing quality delivery of health services - May be asked to cover other sites if necessary Qualifications - Master’s degree in Nursing from an accredited nurse practitioner program is required - Must be currently licensed in New York State as a psychiatric nurse practitioner - Must be currently certified with the DEA to prescribe medication - Bilingual in English and Spanish is not required but preferred - Excellent interpersonal communication skills and ability to work collaboratively with other disciplines, including clinical and clerical staff - Excellent assessment, diagnostic and psychopharmacological treatment skills - Strong clinical skills working with individuals with mental illness - Dedication to team-based care - Proven ability to work independently and as part of a team, to assist children and adults of diverse backgrounds, ages, ethnicities and sexual preferences - Must be registered as a NY State Medicaid provider - Must have a DEA# and an individual NPI # Requirements - Compensation commensurate with experience and qualifications - Free access to online Continuing Education Courses for licensed professionals - Perkins and other loan forgiveness may also be available - Student Loan Pay Down incentive - Competitive salary and flexible hours - Two 8-10 hour virtual days preferred - Hourly: $60-120/hr Benefits - Excellent Rates - Flexible Schedule - Amazing Workplace Culture - Opportunity to Give Back to the Community - Job Stability and Growth Opportunities - Full Benefits Available for Full-Time Positions - NYPCC Health and Wellness Events Company Description New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. With over 50 years of experience, we remain deeply committed to clinical excellence and meaningful care for the communities we serve. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and we are proud to hold Mental Health America’s Platinum Bell Seal. These honors reflect our mission-driven culture and our strong emphasis on employee well-being, professional growth, and lasting impact.