We are seeking a reliable and detail-oriented Operations Support Assistant to join our remote operations team. In this role, you will provide essential administrative and operational support to ensure smooth day-to-day business functions. You will assist with data management, coordination of tasks, documentation, and communication across departments in a fully virtual environment. The ideal candidate is highly organized, proactive, and comfortable working independently while supporting a distributed team. This role requires strong multitasking abilities, attention to detail, and effective communication skills. Key Responsibilities Provide administrative and operational support to internal teams and management Assist with data entry, reporting, and maintaining accurate records Coordinate schedules, meetings, and task tracking across departments Monitor workflows and help ensure timely completion of assigned tasks Prepare and maintain documentation, reports, and operational logs Respond to internal and external inquiries in a timely and professional manner Support process improvements and operational efficiency initiatives Assist with onboarding documentation and general team coordination Perform other duties as assigned to support business operations Required Qualifications High school diploma or equivalent (Associate or Bachelor's degree preferred) 1–3 years of experience in administrative support, operations, or similar role Strong organizational and time management skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and/or Google Workspace Excellent written and verbal communication skills Ability to work independently in a remote environment Strong attention to detail and problem-solving skills Must be legally authorized to work in the United States (valid U.S. work permit required) Preferred Qualifications Experience working in a remote or distributed team environment Familiarity with project management or task tracking tools (e.g., Asana, Trello, Monday.com) Basic knowledge of data reporting and workflow coordination Experience supporting cross-functional teams Compensation Full-time schedule: 40 hours per week What We Offer Fully remote work environment Flexible scheduling Competitive hourly compensation Opportunities for growth and career development Collaborative and supportive team culture

Overview Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Do you want to use your problem solving skills and knowledge of customer service to help improve the health of America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first. Responsibilities Position Summary The Referral Management Coordinator maintains high standards for quality and an exceptional patient experience in accordance with Concentra’s policies, procedures and applicable regulations. The Referral Management Coordinator processes referrals requests and authorizations while working closely with physicians, employers and payors. Customer services is a top priority in order to achieve a positive impact on the cost and quality of care rendered to injured employees. Physical Requirements: - Must be a current Texas Resident - Remote opportunity for Texas Residents - Must remain a Texas Resident during the duration of employement within the Referral Department - Must be able and willing to travel to a local Concentra to complete new hire orientation The Details - First point of escalation for all case related issues requiring guidance - Responsible for daily completion of assigned patient referrals, while meeting production requirements - Reviews, processes and supports Specialist referral requests by Concentra sites as defined by the market - Obtains authorization for Specialist referrals and schedules appointments accordingly - Ensures that appropriate networks and Concentra Advanced Specialists are used when applicable - Provides all necessary information such as medical records, prescriptions, etc. to payor - Communicates with stakeholders, payor, employer, and patient as appropriate - Records all appropriate information via OA/CR module of OccuSource per Concentra policy - Builds relationships with provider, employer and payor communities - Identifies trends or patterns in missed capture and opportunities to gain capture; communicates these ideas and trends to Lead and Supervisor - Handles calls according to the call guidelines of the department - Participates in quality assurance processes including but not limited to the audit program, case reviews and training sessions - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications Education/Credentials - High school diploma or GED equivalent - Associated Degree from an accredited college preferred Job-Related Experience - Customarily at least one year of demonstrated experience in medical environment - service delivery (referrals, claims, insurance, billing, etc.) - Experience with Worker's Compensation preferred - Proficiency with scheduling/insurance verification software Job-Related Skills/Competencies - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Familiarity with Microsoft Excel, Outlook, Word - Excellent communication skills and ability to communicate (both written and orally) effectively with colleagues at all levels of the organization - Must display proper business etiquette and be skilled in the arts of diplomacy and tact - Excellent time management skills including the ability to multitask and prioritize in a fast-paced environment - Ability to build and maintain productive business relationships - Exemplary ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism - Excellent writing and documentation skills - Strong attention to detail - Ability to work independently - Ability to handle special projects - Ability to handle multiple tasks, projects, duties, and priorities, when assigned Additional Data Employee Benefits - 401(k) Retirement Plan with Employer Match - Medical, Vision, Prescription, Telehealth, & Dental Plans - Life & Disability Insurance - Paid Time Off & Extended Illness Days Offered - Colleague Referral Bonus Program - Tuition Reimbursement - Commuter Benefits - Dependent Care Spending Account - Employee Discounts Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

• Serve as the strategic and administrative partner, managing complex and dynamic calendars across internal and external stakeholders • Proactively prioritize, coordinate, and protect the teams’ time, ensuring alignment with company priorities and key decision points • Own meeting preparation and follow-through, including agenda development, briefing materials, note-taking, and action-item tracking • Act as a gatekeeper and liaison - handling inbound requests with discretion, judgment, and professionalism • Coordinate domestic and international travel, itineraries, and logistics • Support preparation for board meetings, executive leadership meetings, and external presentations • Manage sensitive and confidential information with the highest degree of integrity and trust • Partner closely with the Chief of Staff, Executive Team, and key cross-functional leaders to ensure smooth execution of priorities

• Maintain diary, arrange meetings and appointments and provide reminders • Take dictation and minutes and accurately enter data • Produce reports, presentations, and briefs • Develop and carry out an efficient documentation and filing system