Overview Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Do you want to use your problem solving skills and knowledge of customer service to help improve the health of America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first. Responsibilities Position Summary The Referral Management Coordinator maintains high standards for quality and an exceptional patient experience in accordance with Concentra’s policies, procedures and applicable regulations. The Referral Management Coordinator processes referrals requests and authorizations while working closely with physicians, employers and payors. Customer services is a top priority in order to achieve a positive impact on the cost and quality of care rendered to injured employees. Physical Requirements: - Must be a current Texas Resident - Remote opportunity for Texas Residents - Must remain a Texas Resident during the duration of employement within the Referral Department - Must be able and willing to travel to a local Concentra to complete new hire orientation The Details - First point of escalation for all case related issues requiring guidance - Responsible for daily completion of assigned patient referrals, while meeting production requirements - Reviews, processes and supports Specialist referral requests by Concentra sites as defined by the market - Obtains authorization for Specialist referrals and schedules appointments accordingly - Ensures that appropriate networks and Concentra Advanced Specialists are used when applicable - Provides all necessary information such as medical records, prescriptions, etc. to payor - Communicates with stakeholders, payor, employer, and patient as appropriate - Records all appropriate information via OA/CR module of OccuSource per Concentra policy - Builds relationships with provider, employer and payor communities - Identifies trends or patterns in missed capture and opportunities to gain capture; communicates these ideas and trends to Lead and Supervisor - Handles calls according to the call guidelines of the department - Participates in quality assurance processes including but not limited to the audit program, case reviews and training sessions - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications Education/Credentials - High school diploma or GED equivalent - Associated Degree from an accredited college preferred Job-Related Experience - Customarily at least one year of demonstrated experience in medical environment - service delivery (referrals, claims, insurance, billing, etc.) - Experience with Worker's Compensation preferred - Proficiency with scheduling/insurance verification software Job-Related Skills/Competencies - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Familiarity with Microsoft Excel, Outlook, Word - Excellent communication skills and ability to communicate (both written and orally) effectively with colleagues at all levels of the organization - Must display proper business etiquette and be skilled in the arts of diplomacy and tact - Excellent time management skills including the ability to multitask and prioritize in a fast-paced environment - Ability to build and maintain productive business relationships - Exemplary ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism - Excellent writing and documentation skills - Strong attention to detail - Ability to work independently - Ability to handle special projects - Ability to handle multiple tasks, projects, duties, and priorities, when assigned Additional Data Employee Benefits - 401(k) Retirement Plan with Employer Match - Medical, Vision, Prescription, Telehealth, & Dental Plans - Life & Disability Insurance - Paid Time Off & Extended Illness Days Offered - Colleague Referral Bonus Program - Tuition Reimbursement - Commuter Benefits - Dependent Care Spending Account - Employee Discounts Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

• Serve as the strategic and administrative partner, managing complex and dynamic calendars across internal and external stakeholders • Proactively prioritize, coordinate, and protect the teams’ time, ensuring alignment with company priorities and key decision points • Own meeting preparation and follow-through, including agenda development, briefing materials, note-taking, and action-item tracking • Act as a gatekeeper and liaison - handling inbound requests with discretion, judgment, and professionalism • Coordinate domestic and international travel, itineraries, and logistics • Support preparation for board meetings, executive leadership meetings, and external presentations • Manage sensitive and confidential information with the highest degree of integrity and trust • Partner closely with the Chief of Staff, Executive Team, and key cross-functional leaders to ensure smooth execution of priorities

• Maintain diary, arrange meetings and appointments and provide reminders • Take dictation and minutes and accurately enter data • Produce reports, presentations, and briefs • Develop and carry out an efficient documentation and filing system

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Administrative Assistant provides various office and location support activities. This person identifies, enhances, and follows specific processes and procedures to maximize the efficiencies of the business to which the support is being provided. The Administrative Assistant also ensures the correct functioning of facilities, office, and/or business support services. In this role, you will: - Conduct complex administrative office coordination assuring smooth, timely, and efficient office operations. - Manage research, collection, analysis, and compilation of data and information for department reports. - Handle files, reports, and financial records, and manage department record retention. - Define a high degree of customer service by fielding internal and external inquiries, resolving or redirecting as appropriate. - Ensure efficient workflow and office operations of the department by following established policies and procedures. - Monitor the internal and external department point of contact ensuring concise communication with employees, stakeholders, and members of the senior management. - Evaluate performance within the department, ensuring compliance and continuous improvement. - Perform other duties as assigned. Required Qualifications - 3+ years of experience in an administrative role, specifically supporting executives. - Ability to work Monday-Friday from 8am-5pm Eastern Standard Time. Preferred Qualifications - Basic awareness of problem solving and decision-making skills. - Strong organizational and time management skills. - Ability to be successful in a fast-paced environment. - Ability to be proactive and operate independently. - Strong collaboration skills. - Previous experience utilizing Concur and Ariba. - Bachelor’s degree. Education - High school diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $49.08 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/19/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.