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Bringing our heart to every moment of your health.
Senior Manager, Account Management – Small Group (2-200)
Location
Florida + 2 moreAll locations: Florida | North Carolina | South Carolina
Posted
93 days ago
Salary
$68K - $142.4K / year
Seniority
Senior
Job Description
Senior Manager, Account Management – Small Group (2-200)
CVS Health
• Leads and manages a team of Account Managers responsible for building strong partnerships with assigned book of business • Achieves customer satisfaction, retention, and profitable growth • Provides oversight and direction to account management staff, plans, staffs, and organizes timely coordination of goals and projects • Monitors performance measures and allocates staff resources to meet service expectations • Implements processes to achieve service goals for the region • Attracts, selects, and retains high-caliber, diverse talent • Develops, motivates, evaluates, and coaches staff on work procedures • Looks for opportunities to increase customer and broker satisfaction and team efficiency • Leads process improvement initiatives and consults with internal departments to improve customer satisfaction • Provides updates to senior leadership on team’s operational successes or areas for improvement • Assists with organizing product training and development seminars
Job Requirements
- Life/health resident insurance license required
- 7-10 years of account management experience with demonstrated leadership in account management development, execution, and accountability and innovative service and sales approaches
- Preferred experience with small group health insurance/employee benefits
- Bachelor’s Degree or equivalent work experience
Benefits
- Affordable medical plan options
- A 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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