• Own the overall commercial relationship for assigned strategic accounts and targets. • Serve as the primary point of contact for corporate, procurement, and senior customer stakeholders. • Develop and maintain account strategies that align enterprise agreements with site-level execution. • Lead renewal planning and retention efforts to protect and grow existing revenue. • Gain and maintain approved or preferred vendor status with centralized procurement organizations. • Lead development, negotiation, and execution of master service agreements, national or regional contracts, and pricing frameworks. • Translate enterprise agreements into clear, actionable plans for Industrial Sales Reps. • Collaborate with Regional Sales Managers to align priorities, target locations, and sequencing of site-level opportunities. • Act as the escalation point for enterprise-level service or commercial issues. • Identify and pursue growth opportunities within existing accounts, including additional locations, service lines, or geographic expansion.

• Work side by side with the CGO to turn big picture strategy into real, executable revenue plans across every growth lane at Green Spoon • Proactively hunt, qualify, and move deals forward. This is an outbound, relationship-driven role across: Enterprise and emerging brands, Green Spoon’s data platform, Future service offerings and revenue models, Strategic partnerships • Take ownership of early-stage growth from opportunity discovery through a qualified, actively moving pipeline, including: Utilizing syndicated data (e.g., SPINS) to identify and target the right brands, Converting outreach and introductions into active deal flow, Qualifying opportunity size and strategic fit, Keeping the pipeline staged, healthy, and moving, Driving opportunities through to close • Be a face and voice of Green Spoon in the Natural CPG world, showing up, building trusted relationships, opening doors, and expanding our reach • Stay deeply plugged into emerging growth channels across Natural CPG, including DTC brands, creator-led brands, and social platforms, translating trends into actionable partnership and revenue opportunities • Build deep, trusted relationships across: Internal teams, Executive leadership at brand partners, Strategic partners, Industry stakeholders • Identify and execute opportunities within the current portfolio to expand into broader coverage models • Collaborate on creative, value-add propositions to unlock growth • Help build and sharpen the selling tools that win business, including: Pitch decks for new revenue streams, Partnership decks, Enterprise brand sales materials, Executive and board-level growth presentations, ROI models and value proposition collateral • Keep a tight pulse on the business through a pipeline of reporting in Green Spoon’s CRM, tracking: Active opportunities, Revenue potential, Win rates, Time to close, Performance by growth channel

This is a fantastic opportunity to work from the comfort of your own home! We are excited to offer a fully remote position with a reputable and thriving company. Currently, we are recruiting in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO, OK. The annual salary for this position is $60,000 Please apply to only one location only per role. As a fully remote company, we post to multiple locations. Applying for more than one location could result in receiving multiple communications around a position. Are you thrilled by the idea of assisting entrepreneurs nationwide in achieving their dreams of launching their own businesses? For more than 23 years, Guidant Financial has been committed to empowering entrepreneurs and enhancing the growth of small businesses.. So far, we have distributed an impressive $5 billion in funding, supporting the launch of over 30,000 businesses and generating nearly 100,000 jobs that enrich the economy. We aim to inspire and empower you just as we do for the entrepreneurs we assist, allowing you to make a meaningful impact on their success and your own career path. At Guidant, we believe in empowering our employees to make a genuine difference for our clients and their own professional paths. Our commitment to ownership is reflected in our daily work through accountability, innovative problem-solving, and diligent follow-through. We are on an exciting journey towards becoming an ESOP company, further solidifying our dedication to shared accountability and long-term prosperity. Our Values Adaptability: Embracing change is your superpower. You are always ready to seize opportunities to adapt and inspire others along the way. Connection: Building meaningful connections is at the core of what you do. Elevating others is your way of growing and empowering yourself. Excellence: You thrive outside of your comfort zone, constantly seeking ways to improve. Your unquenchable curiosity fuels your drive to make things better. Role Summary As a Client Relations Specialist, you’ll be the primary point of contact for clients in our Bookkeeping and Tax Services department, guiding them through onboarding and supporting them throughout their journey. You’ll lead client meetings, coordinate workflows, and help clients understand both the technical setup and ongoing services we provide. This role blends customer experience, accounting knowledge, and operational coordination—requiring clear communication, attention to detail, and the ability to manage multiple clients at once. You’ll work cross-functionally with internal teams while ensuring clients feel supported, informed, and set up for success. What You'll Be Doing - Lead onboarding meetings and guide clients through their service setup and expectations - Educate clients on accounting best practices and software (e.g., QuickBooks Online) - Support technical setup including bank feeds, integrations, payroll imports, and account connections - Manage client communications, answering questions related to accounting, services, pricing, and processes - Help clients navigate product changes, including upgrades, downgrades, and billing adjustments - Proactively manage client workflows and timelines to ensure a smooth onboarding experience - Resolve client issues and prevent escalations through strong problem-solving and communication - Collaborate with internal teams to coordinate client needs and improve processes - Build a strong understanding of small business operations across various industries What Makes You Successful - You can simplify complex topics for clients - You stay organized and proactive in a fast-paced environment - You take ownership of client experience and outcomes - You’re comfortable working independently while collaborating with a team

• Full responsibility for key accounts in the drugstore channel, including full customer P&L. • Independently conduct annual pricing and business review meetings. • Strategically develop customers and successfully implement KoRo’s growth and assortment strategy. • Analyze market, sales and customer data to drive revenue and identify potential growth opportunities. • Continuously plan and manage demand volumes to ensure high product availability. • Work closely with cross-functional teams, especially Operations, Product Development, Sales Coordination and Management.