• Serve as the primary point of contact for clients during hypercare and early adoption. • Guide clients operationally from go-live through milestone achievement (e.g., first 100 patients). • Ensure workflows, configurations, and processes are functioning effectively in real-world settings. • Develop a deep understanding of each client’s implementation, integrations, and configuration setup. • Identify barriers to adoption and proactively remove operational friction. • Share best practices to accelerate patient acquisition, engagement, and feature adoption. • Adjust configurations, workflows, and tools to improve usability and drive measurable outcomes. • Run structured check-ins, milestone reviews, and operational follow-ups to maintain adoption momentum. • Monitor leading indicators of adoption and flag early risk signals. • Partner cross-functionally with Implementation, Product, and Customer Success to resolve adoption blockers. • Ensure clients feel confident, supported, and stable during early usage. • Other duties as assigned.

• Manage and develop a defined partner territory comprising multiple franchise locations • Advise and support franchise partners on financial and operational matters • Analyze relevant KPIs and derive concrete measures to improve performance • Conduct partner meetings, site visits, and training initiatives • Ensure compliance with system standards and quality guidelines • Support new partners with onboarding and the establishment of their locations • Work closely with internal teams such as Expansion, Sales, and Executive Management

• Partner with senior leadership to expand the company’s development pipeline by identifying promising transmission and interconnection opportunities across priority markets and shaping the strategies needed to capture them. • Lead the coordination of transmission analyses carried out internally and through external consultants, including power‑flow, injection, deliverability, and other system studies, and synthesize results into reliable upgrade cost estimates. • Provide a deep, investment‑grade understanding of interconnection frameworks, including study methodologies, technical standards, and contractual requirements across ISOs/RTOs. • Direct the technical activities involved in selecting points of interconnection and preparing complete, accurate interconnection requests for submission to the appropriate grid operators. • Track, interpret, and clearly communicate tariff updates, interconnection process revisions, and policy changes in each target region that may influence project development. • Monitor major transmission expansion plans and network upgrades—both baseline and those triggered by queued generation—and advise on optimal timing for submitting interconnection requests to strategically position the company’s projects. • Maintain up‑to‑date oversight of all interconnection positions across the portfolio, ensuring concise communication of key deadlines, study milestones, upgrade costs, potential exposure, and any risks that require cross‑functional alignment. • Represent the company in interactions with RTOs, ISOs, and utilities, acting as the primary liaison for interconnection‑related discussions and coordination. • Support internal teams in the negotiation of interconnection‑related agreements, providing technical context and strategic recommendations. • Build and manage a network of external consultants, as well as internal systems and databases to organize interconnection processes, study outcomes, cost data, and lessons learned. • Collaborate with the leadership team to strengthen workflows, enhance efficiency, and provide guidance or training to development colleagues who are newer to the transmission and interconnection space.

• Develop budget estimates by performing accurate quantity take offs using plans and specifications, or conceptual information. • Review, interpret and define the scope of assigned work as described in the project documents. • Build up unit costs based on understanding of labor and material rate structures. • Understand local market conditions and solicit feedback where applicable. • Develop and nurture subcontractor/vendor and client relationships. • Prepare and deliver summary analysis for assigned scope of work. • Understand basic contractual arrangements and delivery methods. • Evaluate change orders and peer review of estimates. • Assist with the continuous cost management process. • Develop and implement risk and value management exercises on projects. • Participate in local industry events. • Other duties as assigned.