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Powering superior telehealth from end-to-end. #HealingAnywhere
Launch & Activation Manager II
Location
United States
Posted
77 days ago
Salary
0
Seniority
Senior
Job Description
Launch & Activation Manager II
OpenLoop
• Serve as the primary point of contact for clients during hypercare and early adoption. • Guide clients operationally from go-live through milestone achievement (e.g., first 100 patients). • Ensure workflows, configurations, and processes are functioning effectively in real-world settings. • Develop a deep understanding of each client’s implementation, integrations, and configuration setup. • Identify barriers to adoption and proactively remove operational friction. • Share best practices to accelerate patient acquisition, engagement, and feature adoption. • Adjust configurations, workflows, and tools to improve usability and drive measurable outcomes. • Run structured check-ins, milestone reviews, and operational follow-ups to maintain adoption momentum. • Monitor leading indicators of adoption and flag early risk signals. • Partner cross-functionally with Implementation, Product, and Customer Success to resolve adoption blockers. • Ensure clients feel confident, supported, and stable during early usage. • Other duties as assigned.
Job Requirements
- Bachelor’s degree in Business, Industrial Engineering, Information Systems, or a related field preferred.
- 2–5 years of experience in client-facing implementation, onboarding, customer success, or operations.
- Strong understanding of business workflows and operational process design.
- Comfortable navigating and adjusting configurations within SaaS platforms.
- Demonstrated ability to analyze adoption trends, usage gaps, and performance metrics.
- Proven track record driving measurable client outcomes during onboarding or activation phases.
- Strong relationship-building skills and ability to communicate effectively across multiple stakeholders.
- Experience in health tech, telehealth, or patient-facing platforms is a strong plus.
- Highly organized, proactive, and comfortable operating in fast-paced, cross-functional environments.
- Must be a self-starter with strong problem-solving skills and execution discipline.
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
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