• Directly oversee day to day delivery across the team, ensuring all customer implementations stay on track, meet quality standards, and progress toward on time, customer ready outcomes. • Provide hands on support for customer escalations and blockers, stepping in quickly to guide decision making, reinforce expectations, and maintain a positive customer experience. • Coach and develop Implementation Managers, offering practical guidance, empathetic leadership, and ongoing feedback that strengthens capability, confidence, and consistency. • Monitor and manage team KPIs including on time delivery, CSAT, utilization, and escalation trends, using data to drive performance discussions and identify improvement opportunities. • Ensure consistent use of delivery processes, including project plans, RAID logs, documentation standards, and status reporting, reinforcing discipline across the team. • Coordinate resource and workload planning, balancing assignments so team members are supported, customer needs are met, and capacity constraints are managed proactively. • Drive effective cross functional collaboration, partnering closely with Product, Support, Customer Success, Content, and Sales to remove blockers and ensure smooth handoffs. • Support change adoption within the team, communicating updates clearly, reinforcing new processes, and helping team members adjust to evolving tools, expectations, and workflows.

• Oversee 7-10 jail kitchens and provide leadership to management teams • Take weekly or bi-weekly inventories and monitor unit staffing levels • Make monthly “surprise” visits for quality control checks • Communicate regularly with corporate office staff regarding accounting paperwork

• Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design • Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary • Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship • Maintain close communication with customers as well as facilitate communication with technical support when necessary • Collaborate with internal teams/departments to achieve sustainable growth • Organize and provide training for internal sales and external distributors by delivering presentations or/and demos

• Collaborate with internal and external teams to identify and pursue site selection opportunities. • Support negotiations and agreements with local governments, economic development agencies, and landowners. • Lead site acquisition efforts for new data center projects, including market analysis, site sourcing, due diligence, and transaction execution. • Evaluate potential sites based on power availability, connectivity, zoning, permitting, and other development factors. • Develop and maintain relationships with brokers, utilities, landowners, and local jurisdictions to support site selection and development. • Coordinate due diligence and entitlement processes, including environmental studies, title review, and permitting. • Partner closely with internal teams (strategy, engineering, finance, and legal) to align site development with company objectives. • Prepare business cases and investment memos to support site acquisitions and strategic growth decisions. • Track and report pipeline progress, ensuring leadership visibility on key milestones and challenges. • Drive process improvements that make site evaluation and development more efficient and scalable.