• Promote the highest efficiency and customer service level of all service functions throughout the assigned portfolio in the assigned area • Oversee service responsibilities for multiple communities • Provide on the job training, coordinates maintenance systems technical training and determines solutions to service team, technical/mechanical issues, and vendor consolidation • Work with the VP, Property Operations, Regional Managers, Asset Managers, and AVP Construction Services to make recommendations, analyze plans, oversee property projects and budgets related to facilities management • Monitor work orders and make ready units to ensure they are completed per Berkshire policy • Assist in the development of the CapEx and service budget and financial resources • Monitoring and allocating Turnover, CapEx Funds, and R&M Budgets • Negotiate, develop, and manage service contracts with direction from the VP, Property Operations • Ensure all Life/Safety Contracts are executed and implemented • Conduct inspections on Turns, Pool, Curb Appeal, Shop, Landscaping/grounds, amenities, Turn Process, Mechanical Rooms • Provide oversight of safety inspections, fire systems, and safety compliance to ensure that they reflect and represent the high quality of the community • Work with Regional Managers and the VP, Property Operations to identify revenue enhancing and expense saving potential ROI Projects • Keep informed of local, state, and municipal building requirements and landlord tenant affairs relating to R&M and Capital Investments • Conduct HVAC training, as needed • Ensure Disaster Plans are current • Commit to Berkshire Values each day in every action taken when executing the essential functions of the job • Consistently demonstrate the use of tact and discretion

• Lead the EMEA OEM account team while personally managing one or two strategic customers • Set clear objectives, monitor performance, and address underperformance directly • Ensure all accounts have documented plans and disciplined follow-up • Enforce accurate, consistent CRM use across the team (pipeline, forecast, opportunities) • Drive structured account planning and standardised reporting processes • Deliver reliable forecasts and maintain data integrity to support business decisions • Personally manage 1–2 key EMEA OEMs and related authorized sub-contractors, including contracts/LTAs, program tracking, and scorecard performance • Defend existing positions and expand share of wallet • Manage escalations and ensure proactive customer communication • Develop and execute multi-year growth strategies for key OEMs • Negotiate contracts, LTAs, and pricing frameworks at senior level • Track competitor and market activity, adjusting plans where required

• Manage a cross-functional team of ~6 (2 developers, 3 support/QA staff, 1 technical SME/lead focused on database, infrastructure, and production support) • Mentor and develop team members, fostering technical growth and accountability • Conduct code reviews, provide constructive feedback, and maintain code quality standards • Run sprint planning, backlog grooming, and retrospectives • Shield the team from disruption while ensuring urgent production issues are triaged and resolved efficiently • Contribute directly to CaseAware development — writing, reviewing, and shipping production code in PHP/MySQL • Own the Azure DevOps CI/CD pipelines, repositories, boards, and release processes • Design and implement API/web service integrations (REST, SOAP, XML, JSON) with external legal and vendor systems • Prioritize and manage the product backlog in collaboration with stakeholders • Assess current workflows and implement process improvements to shift the team from reactive to proactive • Develop deep domain knowledge of CaseAware's architecture, integration engine, and customer customization model

• Prepare and participate in weekly backlog meetings. • Request and distribute builder documents to prepare for closings. • Communicate with buyers to set close and walk dates. • Communicate to buyers and lenders about the title of the close date and any changes to that date. • Maintain tracking system for 100% accuracy of the backlog report. • Manage closing requirements with lenders, buyer’s agents, and sales leaders. • Generate and distribute the daily closing status report. • Perform other duties as needed or assigned.