• Build and lead a scalable, end-to-end customer advocacy strategy that integrates across go-to-market teams • Partner closely with global marketing teams to create high-velocity, multi-format customer storytelling programs across priority regions • Design, manage, and evolve dbt Labs’ Customer Advisory Board program, including charter development, governance, executive engagement, roster growth and biannual in-person and virtual meetings • Own content strategy and execution for the dbt Labs Executive Summit, in partnership with the Strategic Events team • Develop systems, workflows, and documentation to manage advocacy programs at scale and provide organization-wide visibility into progress and impact • Grow, nurture, and steward long-term relationships with executive-level and practitioner-level customer advocates • Identify and enable customer voices for speaking opportunities, media, analyst engagements, and industry events • Build and manage customer recognition and advocacy spotlight programs • Collaborate with sales and customer success leadership to align advocacy efforts with account strategy and pipeline goals • Create and maintain a robust, self-service customer reference and advocacy database • Serve as a trusted advisor and brand ambassador in all customer interactions • Partner with product marketing, brand, communications, community, and sales to ensure cohesive storytelling and program alignment • Establish and align execution to clear project plans, timelines, and accountability structures for all major initiatives • Build and deliver executive-ready reporting on program performance, outcomes, and ROI • Continuously assess program effectiveness and iterate based on data and stakeholder feedback

• Engage with new and existing customers to discuss available product options. • Assist customers in reviewing insurance and financial service offerings. • Coordinate daily operations across multiple business areas to help meet office objectives. • Monitor performance metrics and support ongoing marketing efforts. • Contribute to team development through communication, coaching, and collaboration. • Participate in community activities that build local awareness of the agency.

• Manage and grow an assigned book of business • Build strong client relationships • Drive referrals and upsells • Help dealerships get the most out of Recall Masters’ solutions • Be a trusted advisor to your clients and drive retention and performance

• Supporting the growth and execution of membership and sponsorship, driving member engagement, and fulfillment of member services • Measured by the success of membership engagement, member satisfaction, sponsorship execution and satisfaction, and membership retention • Primary point of contact for incoming member inquiries, diagnosing problems and solving to resolution • Ensuring proper execution and delivery of sponsorship agreements and fulfillment of sponsorship benefits • Responsible for new member onboarding, measuring member engagement, and proactively increasing engagement of under-engaged members • Conducting outreach via both in-person and virtual meetings • Participation in member engagement meetings with existing members to drive additional cross-sales or maximize relationships