• Establish clinical understanding and demand within ID physician, pharmacist and microbiology community for target accounts. • Promote product in the geographical area by navigating the institutional formulary approval process, as well as educating customers on appropriate use of products. • Understand and leverage the access landscape to establish/expand institutional product access through effective engagement with Pharmacy Directors, ID Pharmacists, ID Physicians, Microbiologists, and other key customers. • Effectively and consistently call on and educate physicians and other stakeholders within targeted institutions on the use of Shionogi’s anti-infective product(s) through one-on-one meetings and presentations, professional education programs and other appropriate means. • Establish professional relationships and maintain an effective communication network with the customer at multiple levels, including ID opinion leaders, key hospital medical staff, pharmacies and more. • Create opportunities for product education while enhancing Shionogi’s image and commitment to medicine, working directly with local/regional thought leaders and professional societies. • Responsible for ensuring high-level call and field productivity; expected to meet and exceed expectations for call plans, with five full-time days in the field each week. • Collaborate with Regional Account Management, Market Access Leadership, Medical Affairs, and Marketing on all needs and opportunities, KOL touch points, and formulary changes. • Analyze territory information and insights to develop and execute effective account plans, optimize routing, and maximize field resources to achieve results. • Responsible for accurately reporting field activities, territory expenses and submitting written reports as necessary by the deadline set forth and defined by Shionogi management.

• Responsible for enhancing customer satisfaction, building customer relationships, and selling products and services to key accounts in life science, clinical, and research testing • 80% of time spent in the field, willingness to travel with some overnight stays • Must have a strong background in life sciences and a well-developed technical aptitude in modern molecular methods (Sample Purification, PCR, dPCR, and Next Generation Sequencing) • Develop strong internal networks within supply chain, global product manufacturing, custom product development teams, and technical/customer support organization

• Day to day primary interface with customers • Develop and deliver quotes to customers • Coordinate with Delivery to transition accepted customer quotes into field surveys • Support Account Directors in their account interactions • Solicit business from accounts not specifically assigned to Account Directors and additional business from assigned accounts when interacting with them • The Account Manager is a master of Dynata products, services, pricing, and how to apply these to satisfy client needs and fulfill project requirements.

• Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers • Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities • Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns • Position ComPsych's value proposition with beneficial solutions to meet customers' needs • Provide project management, communication strategy development, internal staff training and customer staff training • Establish strong relationships with partners and work with those partners on opportunities for product enhancements • Investigate, track and resolve customer and client concerns • Manage complex customer issues and escalations, coordinating with cross-functional teams • Identify and advance process improvements and operational efficiencies • Prepare utilization, related analyses and trend reports to recommend process improvements