• Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers • Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities • Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns • Position ComPsych's value proposition with beneficial solutions to meet customers' needs • Provide project management, communication strategy development, internal staff training and customer staff training • Establish strong relationships with partners and work with those partners on opportunities for product enhancements • Investigate, track and resolve customer and client concerns • Manage complex customer issues and escalations, coordinating with cross-functional teams • Identify and advance process improvements and operational efficiencies • Prepare utilization, related analyses and trend reports to recommend process improvements

• Act as the first and main point of contact for Distributors with regards to executive communication, day-to-day business operations as well as business and technology development within respective business lines: • Build and sustain relationship with key decision makers and operational contacts on Distributors under responsibility • Drive and ensure evangelism and knowledge management on Distributor’s end through rolling out tailored onboarding, training, and enablement programs. • Partner with Distributors on building a Go-to-Market strategy for on-premise and cloud-based solutions and drive engagement through effective annual and quarterly business planning and execution. • Facilitate and drive weekly, monthly and quarterly sales management calls and business reviews with each Distributor category/sales manager following sales process guidance provided. • Secure and expand Acronis share of wallet through adding new logos and leveraging Distributor's reach in service provider and reseller space. • Work effectively across segments (Consumer, Corp, OEM) and lines of business to maximize partner revenue potential. • Build and orchestrate a virtual cross-functional Account Team to deliver a best-in-class partner experience consisting of Sales Recruiter, Partner Success Manager, Regional Marketing Manager, Solution Engineer, Renewals Account Manager, and Technical Account Manager (if applicable). • Onboard and enable Distributors with Acronis sales and marketing tools and programs. • Align with Distributors for joint activities for new channel recruitment and enablement. • Ensure marketing execution planning and effective management of marketing budgets. • Create, implement, execute and oversee promotional and incentive campaigns through/with Distributor. • Effectively manage performance of individual sellers of Acronis on the Distributor’s sales team. • Evaluate sales performance and proactively address areas of deficiency through performance improvement plans. • Address partner-related issues, sales conflicts and pricing issues in a timely manner • Manage and oversee Distributor sales pipeline and forecast. • Work with sales team to advance opportunities to closure, including Presales and support • Deliver monthly, quarterly and annual Distributor forecast/pipeline and business activity to the Acronis sales management team. • Enter account/opportunity details in SalesForce and provide timely and regular updates including revenue, status, decision makers and next steps • Grow incremental revenue/sales through the management of sales initiatives with Distributor. • Make a territory analysis and planning with Distributor(s) for dedicated geographies to identify top potential partners. • Stay current with latest developments in marketplace and competitor activities. • Enable data-driven decisions through return of investment oversight and analysis. • Drive and ensure compliance with Acronis programs, policies, processes, tools, and standard operating procedures. • Key KPIs for the position: incremental revenue, churn rate (% of partners leaving the program), service provider and reseller reach, Distributors’ enablement status, and Acronis services attach rate.

• Develop comprehensive Account plans with trackable metrics and KPIs • Creating and monitoring targets for the national sales department • Building a trusting and professional relationship with clients • Meeting with clients and account managers • Ensuring that all accounts are looked after and maintained • Supervising and managing regional salespeople in your department • Following up on complaints and queries on behalf of clients • Promoting new services and products to clients in your department • Reporting to senior management on the status of your accounts • Taking a leading role in presentations and proposals for national accounts • Monitoring and identifying market trends, competitive advantages, etc.

• Develop comprehensive Account plans with trackable metrics and KPIs. • Creating and monitoring targets for the national sales department. • Building a trusting and professional relationship with clients. • Meeting with clients and account managers. • Ensuring that all accounts are looked after and maintained. • Supervising and managing regional salespeople in your department. • Following up on complaints and queries on behalf of clients. • Promoting new services and products to clients in your department. • Reporting to senior management on the status of your accounts. • Taking a leading role in presentations and proposals for national accounts. • Monitoring and identifying market trends, competitive advantages, etc.