• Facilitate in-person and/or virtual learning experiences using existing resources and programs • Ensure a positive, inclusive and effective learning experience for all participants to achieve intended learning objectives • Make moderate revisions to the existing learning materials which could include job aids, tutorials, web-based training, workshop curriculum, learner guides, articles, publications, technology tips, video, etc. based on user feedback and necessary content changes • Consult with business leaders to assess learning/development/training needs and assist with the development of the solutions and tools to address those needs • Document and maintain all training records • Monitor, evaluate and record effectiveness of training courses • Recommend and develop improvements as needed • Provide feedback to content owners, represent training interests on project teams, and recommend training approaches as needed • Provide timely follow-up to participant questions • Support the design, development, and management of effective learning and performance-focused solutions, assess business & target audience learning needs, assist with developing the learning strategy, and identifying delivery methods including the identification of innovative learning methodology • Collaborate with internal and external stakeholders to provide business context in the design, develop and implementation of relevant learning programs and solutions delivered through various channels • Identify internal and/or external emerging issues, research and analyze training and development practices, methodologies and trends and recommend new approaches

• Execute versus a monthly/quarterly target in the small to medium enterprise segment • Delivers new hire training to onboarding sales representatives via in-person, virtual video based, one-on-one, and group sessions across international regions • Manage and iterate training content using various design platforms • Proactively identifies challenges and issues faced by managers and front-line employees where training processes/content could be improved • Strategizes with sales managers to address training needs and areas of opportunity • Provides feedback on trainee performance and growth • Works with cross-functional stakeholders, both internal and external clients to achieve program initiatives • Pivot training delivery based on feedback from internal and external clients • Perform other related duties as assigned • Use an LMS to enroll learners, track learning paths and training progress

• Deliver the value solution of sales skills, process, and SBD’s product offerings by way of application-based training face-to-face and virtually. • Execute a variety of training curriculums. • Drive SALES through Best-in-Class Training events for our customer-facing roles. • Be both a subject matter expert and mentor in the field. • Work as a subject matter expert with the Learning Experience Design team on learning content. • Measure the knowledge increase, behavior change, and business impact of your training and mentoring on the business.

• Assist in developing Business Analysis workshop programming including creating case studies and activity outlines • Enhance LMS content by adding content metadata • Optimize learner experience and prepare for upcoming LMS updates, including design deliverables and communication strategy • Review and edit Flight School videos, maintaining brand and integrating relevant visual cues • Ideate and implement low-budget initiatives to increase engagement with L&D organizationally • Research and compile relevant data reports • Provide recommendations for reporting improvements and strategies to strengthen manager relationships with LMS data