We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Senior Manager, People Operations Strategy & Enablement is a key leadership role responsible for shaping the strategy, governance, and optimization of Lennar’s HR Service Delivery ecosystem. This leader will drive the transformation of the associate experience through ServiceNow HRSD, Employee Center Pro, and related digital HR platforms — ensuring consistent, data-driven, and associate-centric service delivery across the organization. This role partners closely with Process Excellence, HR Operations, Enterprise Knowledge Management, IT, Communications, and HR Centers of Excellence to centralize, standardize, and automate HR processes while delivering actionable insights that enhance service quality, engagement, and decision-making. - A career with purpose. - A career built on making dreams come true. - A career built on building zero defect homes, cost management, and adherence to schedules. Your Responsibilities on the Team Platform Strategy & Governance - Own the strategic roadmap for ServiceNow HRSD and Employee Center Pro, ensuring alignment with enterprise HR and IT strategies. - Lead governance of the Associate Center experience, including page architecture, branding, content standards, and navigation. - Partner with Associate Innovations and HR Technology teams to manage HRSD releases, feature enablement, and platform integrations (e.g., Workday, DocuSign, Docebo, HireRight). - Establish governance councils and frameworks for content management, assignment groups, and service taxonomy. Change Enablement & Adoption - Design and execute change management strategies to drive adoption of HRSD features, including Live Chat, Now Assist, and automated workflows. - Lead communication and enablement campaigns for new service capabilities and HR process changes. - Champion Associate and HR agent experience through feedback loops, training, and “voice of the user” insights. - Serve as strategic liaison between HR Operations and Corporate Communications to ensure unified and consistent messaging. Knowledge Management - Manage and develop a team of indirect-reporting Knowledge Managers spread across Centers of Excellence - facilitating meetings, training new team members, and ensuring consistent standards and practices. - Maintain and enhance centralized knowledge bases with clear, structured, and accessible content with a distributed, mobile-first Associate approach. - Partner with subject matter experts to capture institutional knowledge and translate it into self-service resources. Analytics, Insights & Continuous Improvement - Develop and maintain a comprehensive People Operations analytics suite leveraging ServiceNow and Power BI. - Deliver dashboards and insights on case volume, CSAT, SLA adherence, knowledge usage, Live Chat and virtual assistant metrics, and Employee Center traffic. - Drive continuous improvement using data to identify bottlenecks, turn backs, escapes, and automation opportunities. - Lead quarterly business reviews on HRSD performance with senior leadership, recommending actionable improvements. Collaboration & Leadership - Partner with HR COEs, Payroll, IT, and Legal to ensure scalable and compliant HR service delivery. - Supervise a small team or matrixed resources supporting analytics, knowledge management, and digital content. - Represent People Operations in cross-functional initiatives, technology governance forums, and Associate experience focus groups. Requirements - Bachelor’s degree in Human Resources, Business, or related field (Master’s preferred). - PHR, SHRM-CP, or ServiceNow HRSD certification strongly preferred. - 8+ years in HR Operations, People Services, or HR Transformation within large, complex organizations. - Proven experience leading or governing ServiceNow HR Service Delivery (HRSD) platforms, including Employee Center Pro and case/knowledge management modules. - Strong background in data analytics, dashboard development (ServiceNow Performance Analytics or Power BI), and storytelling with insights. - Demonstrated success in change enablement, HR process optimization, and enterprise system governance. - Experience working cross-functionally with IT, HRBPs, COEs, and Shared Services to deliver seamless Associate experiences. - Strategic thinking with a bias for automation and continuous improvement. - Exceptional communication, stakeholder management, and governance facilitation. - Ability to translate complex platform data into actionable business insights. - Proficiency with ServiceNow reporting, Performance Analytics, and Workday data structures. Physical & Office/Site Presence Requirements: This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. - This information is intended to be a general overview and may be modified by the company due to factors affecting the business. General Overview of Compensation & Benefits: We reasonably expect the base compensation offered for this position to range from an annual salary of $137,900.00 - $172,400, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations. - This position may be eligible for bonuses. - This position may be eligible for commissions. - This position will be eligible for the described benefits listed in the above section in accordance with Company Policy. - This information is intended to be a general overview and may be modified by the Company due to factors affecting the business. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn<https://www.linkedin.com/company/lennar/> for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Requisition Number: 27457 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $98,716.00 - $140,000.00 Security Clearance: Ability to Obtain Level of Experience: Senior This opportunity resides with Global Security (GS). Mission Technologies’ Global Security (GS) group comprises live, virtual, constructive (LVC) solutions; fleet sustainment; nuclear and environmental; and Australia business. As a trusted partner to our military customers, HII designs, develops and operates the largest LVC enterprise that prepares warfighters for cross-domain battle. With advanced technologies to enable mission readiness, HII understands that preparation requires full coordination—not readiness in piece-parts. For more than 40 years, the U.S. Navy has entrusted HII to maintain and modernize the vast majority of its fleet. With a holistic approach to life-cycle maritime defense systems—from small watercraft to submarines, surface combatants and aircraft carriers—HII ensures a high state of readiness. HII supports the Department of Energy’s national security mission through the management and operation of its sites, as well as the safe cleanup of legacy waste across the country. HII meets clients’ toughest nuclear and environmental challenges. Meet HII’s Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you. To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072 Job Description Mission Technologies, a division of HII, is seeking an IT Service Management Specialist (ServiceNow) to support our United States Postal Service Office of Inspector General (USPS OIG) client. The ITSM will ensure proper maintenance of the health, performance, and reliability of the ServiceNow platform. This role can be worked remotely from anywhere in the U.S. Essential Job Responsibilities - Maintain the health, performance, and reliability of the ServiceNow platform. - Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements. - Manage user roles, permissions, and access control in alignment with security policies and organizational standards. - Provide technical support and issue resolution, ensuring minimal disruption to IT services. - Monitor system logs and performance, proactively identifying and addressing potential issues. - Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules. - Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing. - Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards. - Offer technical leadership in platform design, integration, and optimization efforts. - Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability. Minimum Qualifications - 5 years relevant experience with Bachelors in related field; 3 years relevant experience with Masters in related field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience. Client Education & Experience Requirements: - Bachelor’s degree in Computer Science, Information Systems, or a related discipline. - At least 5 years of experience in IT support, system administration, or a related technical field. - A minimum of 3 years of ServiceNow ITSM experience in a development or consulting role. - Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting. - Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow. - Strong knowledge of ITIL frameworks and ITSM best practices. - Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS. - Ability to implement and maintain automated processes and workflows. - Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel. - Experience providing user training and technical documentation. - Skilled in problem-solving and root cause analysis. - Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context. - Experience working in an Agile environment with tools such as Microsoft Azure DevOps. - Prior experience supporting government agencies or contracts. - Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment. Client Security Clearance Requirements: - Must be able to obtain and maintain a USPS Sensitive Clearance. - Must be a U.S. Citizen. Preferred Requirements The below relevant certifications are highly preferred: - ServiceNow Certified System Administrator - ServiceNow Certified Application Developer - ITIL Foundation Certification HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application. Why HII We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals. Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career. Together we are working to ensure a future where everyone can be free and thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Sr Advisory Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. - Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets - Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs - Develop client partner relationships - Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement - Provide feedback to product management about product enhancements that can address customer needs and provide additional value - Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team - Stay current on competitive analysis and market differentiation - Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years of pre-sales solution consulting or sales engineering experience - Proficiency with the ServiceNow platform or technical expertise with cloud software solutions - Experience working collaboratively with product management, product marketing, partners, and professional services - Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence - Must be based in Bentonville, AR area - Travel, as necessary Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description Design and oversee the technical architecture for a major government healthcare organization's ServiceNow implementation. Lead technical decision-making, ensure solution integrity, and mentor the development team. Key Responsibilities - Design end-to-end solution architecture on ServiceNow platform - Define integration patterns for connections with government enterprise systems - Establish technical standards, coding guidelines, and development best practices - Lead technical design reviews and ensure compliance with enterprise architecture - Collaborate with ServiceNow Expert Services on platform configuration and customization - Oversee data model design supporting large-scale healthcare data with multi-source reconciliation - Ensure solution meets FedRAMP security requirements and federal ATO standards - Mentor development team and conduct code reviews Qualifications - 10+ years of enterprise IT architecture experience, with 5+ years on ServiceNow platform - ServiceNow Certified System Administrator (CSA) required; Certified Implementation Specialist (CIS) preferred - Experience designing healthcare IT solutions with HL7/FHIR integrations - Strong understanding of FedRAMP and federal security requirements - Experience with federal healthcare systems preferred Requirements - Bachelor’s degree in IT, Business, or related field; Master's preferred - ServiceNow Certified System Administrator (CSA) required; Certified Implementation Specialist (CIS) preferred Benefits - Competitive salary - Comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off