• Serve as the primary operational point of contact for strategic partners, leading recurring operational reviews and performance syncs • Foster a culture of accountability, continuous improvement, and "partner-first" thinking across operational teams • Establish and maintain accountability by tracking partner-identified action items and driving timely execution • Ensure transparency into operational performance, risks, and improvement initiatives • Act as the Voice of the Partner with Product and Engineering teams, advocating for partner-specific feature enhancements and infrastructure needs • Translate partner business requirements into clear technical and operational inputs to ensure roadmap priorities address real-world operational challenges • Develop data-driven narratives that translate operational metrics into strategic insights for Quarterly Business Reviews (QBRs) and executive briefing • Influence stakeholders through clear storytelling, executive presence and fact-based recommendations • Confidently present strategies, performance updates, and recovery plans to both C-Suite internal leaders and external partner stakeholders • Serve as the final escalation point for complex, high-risk partner issues, navigating gray areas to find win-win solutions • Identify systemic operational gaps and implement long-term structural fixes rather than temporary patches • Work collaboratively with internal and external stakeholders to resolve any operational issues • Design and refine operational processes that maximize throughput in claims and minimize call center wait times while preserving quality and empathy • Lead, coach and develop teams to ensure consistent, high-performing daily operations • Optimize workforce management to effectively balance peak demand and service levels • Drive scalable solutions that support growth without compromising the partner or customer experience • Other duties and projects assigned

About Blue Water Thinking Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers. Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description: Blue Water Thinking is seeking Schedulers to support the program management office (PMO) for an upcoming VA program. Schedulers will assist in planning, developing, and maintaining integrated program schedules across multiple initiatives and agile development teams. Key Responsibilities: - Develop and maintain integrated program schedules - Track project milestones, deliverables, and dependencies - Coordinate schedule updates with project teams and stakeholders - Support schedule reporting and performance tracking - Identify schedule risks and recommend mitigation strategies - Support program leadership with schedule analysis and reporting - Ensure alignment between project schedules and program priorities Required Qualifications: - Bachelor’s degree in Business, Project Management, or related field - 3–7 years of experience supporting project scheduling - Proven experience working in federal contracting - Expertise using scheduling tools such as Microsoft Project - Strong organizational and analytical skills - Ability to track and manage multiple project schedules simultaneously Preferred Qualifications: - Experience supporting federal programs - Experience supporting PMO environments - Familiarity with agile development environments Eligibility: - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future - Must be able to obtain and maintain the required federal public trust clearance for this role Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate’s particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. Salary range: $80,000 - $95,000 Benefits: Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental, and vision), paid time off, federal holidays, and a matching 401(k) plan. This is a fantastic opportunity to be part of an impactful communications team, supporting the VA in its efforts to transform healthcare for veterans. If you’re passionate about communications and want to contribute to a meaningful cause, we encourage you to apply! Our Commitment to Equal Employment Opportunity. Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Applying for this Job: - Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) - Candidates must fill out the below form to the best of their knowledge

Role Description The Portfolio Operations Coordinator serves as the central operational hub supporting a multi-property residential portfolio. This role exists to ensure that critical workflows—ranging from lease administration to compliance tracking—are executed accurately, efficiently, and proactively. - Work closely with leadership, property managers, vendors, and legal partners to coordinate operations across multiple properties. - Highly execution-focused, requiring strong organization, attention to detail, and the ability to manage multiple concurrent workflows independently. - A high-trust position for someone who thrives in fast-paced environments, takes initiative without prompting, and consistently ensures that nothing falls through the cracks. Your Impact - Maintain operational excellence across the property portfolio by ensuring accuracy, consistency, and proactive follow-through. - Contribute to improved collections processes, timely legal coordination, and zero-miss compliance tracking. - Streamline workflows that reduce leadership oversight needs and improve communication across internal and external stakeholders. - Maintain clean data, organized reporting, and reliable coordination to drive efficiency, protect revenue, and support a high standard of property operations. Core Responsibilities - Delinquency Management & Collections Coordination – 25% - Follow up on delinquent accounts and initiate outreach starting mid-month. - Send notices and coordinate communication for overdue balances. - Schedule and conduct payment plan discussions with residents. - Maintain accurate delinquency tracking reports across properties. - Escalate accounts to collections with complete and organized documentation. - Legal Liaison & Compliance Tracking – 20% - Coordinate with external legal counsel on tenant-related matters. - Track legal timelines, filings, and notice requirements. - Manage documentation and ensure completeness of legal records. - Facilitate signatures and approvals to move legal processes forward. - Proactively update leadership on legal status and next steps. - Licensing, Permits & Regulatory Filings – 15% - Track all licenses and permits across the property portfolio. - Manage renewal calendars and ensure timely submissions. - Confirm completion and distribute updated documentation internally. - Monitor regulatory requirements and flag upcoming deadlines. - Vendor Management & Special Projects – 20% - Source and coordinate vendor bids for service contracts. - Onboard vendors by collecting documentation and coordinating with internal teams. - Prepare comparison reports to support leadership decisions. - Support special projects and operational initiatives as needed. - Research and engage vendors within service areas. - Lease Administration, Site Team Support & Operations – 20% - Prepare and send lease documents, ensuring accuracy before release. - Support on-site property managers with operational needs. - Handle tenant escalations and route issues appropriately. - Coordinate procurement for supplies and uniforms. - Maintain accurate internal systems and operational databases. Qualifications - 3+ years of experience in operations, administrative coordination, or property management support. - Exceptional attention to detail with a strong track record of accuracy. - Highly proactive, self-starter mindset with the ability to manage tasks independently. - Strong organizational skills and ability to manage multiple workflows simultaneously. - Professional-level English communication (written and verbal). - Ability to handle confidential information with discretion. - Reliable and responsive work style, including availability during high-demand periods. Nice-to-Haves - Experience in real estate, property management, or similar operational environments. - Familiarity with property management systems such as Yardi, OneSite, Entrata, or Appfolio. - Experience supporting multi-location or multi-stakeholder operations. - Strong spreadsheet skills for tracking and reporting. Tools Proficiency - Must-Haves (Required) - Google Workspace (Docs, Sheets, Gmail). - Slack. - VoIP or phone systems. - Nice-to-Haves (Preferred) - Yardi. - OneSite. - Entrata. - Appfolio. - DocuSign. - Asana or equivalent task management tools. Benefits - Competitive Salary: Based on experience and skills. - Remote Work: Fully remote—work from anywhere. - Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency. - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting. - Generous PTO: In accordance with company policy. - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees. - Direct Mentorship: Guidance from international industry experts. - Learning & Development: Ongoing access to resources for professional growth. - Global Networking: Connect with professionals worldwide. Our Recruitment Process - Application - Screening - Skills Assessment - Top-grading Interview - Client Interview - Job Offer - Client Onboarding Ready to Join Us? If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.

• Review all credit conditions on accepted offers for financing • Ensure the customer’s dashboard is properly configured to collect all required closing conditions • Contact vendors to collect bids for required real estate diligence reports for CRE loans • Engage third-party vendors for requirements • Take ownership of loan file diligence and vetting of documents submitted by customers • Review and establish policies and procedures to increase the efficiency of the closing process • Educate and mentor closing officers on configuration requirements • Assist with departmental projects and other duties as assigned