Role Description The Portfolio Operations Coordinator serves as the central operational hub supporting a multi-property residential portfolio. This role exists to ensure that critical workflows—ranging from lease administration to compliance tracking—are executed accurately, efficiently, and proactively. - Work closely with leadership, property managers, vendors, and legal partners to coordinate operations across multiple properties. - Highly execution-focused, requiring strong organization, attention to detail, and the ability to manage multiple concurrent workflows independently. - A high-trust position for someone who thrives in fast-paced environments, takes initiative without prompting, and consistently ensures that nothing falls through the cracks. Your Impact - Maintain operational excellence across the property portfolio by ensuring accuracy, consistency, and proactive follow-through. - Contribute to improved collections processes, timely legal coordination, and zero-miss compliance tracking. - Streamline workflows that reduce leadership oversight needs and improve communication across internal and external stakeholders. - Maintain clean data, organized reporting, and reliable coordination to drive efficiency, protect revenue, and support a high standard of property operations. Core Responsibilities - Delinquency Management & Collections Coordination – 25% - Follow up on delinquent accounts and initiate outreach starting mid-month. - Send notices and coordinate communication for overdue balances. - Schedule and conduct payment plan discussions with residents. - Maintain accurate delinquency tracking reports across properties. - Escalate accounts to collections with complete and organized documentation. - Legal Liaison & Compliance Tracking – 20% - Coordinate with external legal counsel on tenant-related matters. - Track legal timelines, filings, and notice requirements. - Manage documentation and ensure completeness of legal records. - Facilitate signatures and approvals to move legal processes forward. - Proactively update leadership on legal status and next steps. - Licensing, Permits & Regulatory Filings – 15% - Track all licenses and permits across the property portfolio. - Manage renewal calendars and ensure timely submissions. - Confirm completion and distribute updated documentation internally. - Monitor regulatory requirements and flag upcoming deadlines. - Vendor Management & Special Projects – 20% - Source and coordinate vendor bids for service contracts. - Onboard vendors by collecting documentation and coordinating with internal teams. - Prepare comparison reports to support leadership decisions. - Support special projects and operational initiatives as needed. - Research and engage vendors within service areas. - Lease Administration, Site Team Support & Operations – 20% - Prepare and send lease documents, ensuring accuracy before release. - Support on-site property managers with operational needs. - Handle tenant escalations and route issues appropriately. - Coordinate procurement for supplies and uniforms. - Maintain accurate internal systems and operational databases. Qualifications - 3+ years of experience in operations, administrative coordination, or property management support. - Exceptional attention to detail with a strong track record of accuracy. - Highly proactive, self-starter mindset with the ability to manage tasks independently. - Strong organizational skills and ability to manage multiple workflows simultaneously. - Professional-level English communication (written and verbal). - Ability to handle confidential information with discretion. - Reliable and responsive work style, including availability during high-demand periods. Nice-to-Haves - Experience in real estate, property management, or similar operational environments. - Familiarity with property management systems such as Yardi, OneSite, Entrata, or Appfolio. - Experience supporting multi-location or multi-stakeholder operations. - Strong spreadsheet skills for tracking and reporting. Tools Proficiency - Must-Haves (Required) - Google Workspace (Docs, Sheets, Gmail). - Slack. - VoIP or phone systems. - Nice-to-Haves (Preferred) - Yardi. - OneSite. - Entrata. - Appfolio. - DocuSign. - Asana or equivalent task management tools. Benefits - Competitive Salary: Based on experience and skills. - Remote Work: Fully remote—work from anywhere. - Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency. - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting. - Generous PTO: In accordance with company policy. - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees. - Direct Mentorship: Guidance from international industry experts. - Learning & Development: Ongoing access to resources for professional growth. - Global Networking: Connect with professionals worldwide. Our Recruitment Process - Application - Screening - Skills Assessment - Top-grading Interview - Client Interview - Job Offer - Client Onboarding Ready to Join Us? If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.

• Review all credit conditions on accepted offers for financing • Ensure the customer’s dashboard is properly configured to collect all required closing conditions • Contact vendors to collect bids for required real estate diligence reports for CRE loans • Engage third-party vendors for requirements • Take ownership of loan file diligence and vetting of documents submitted by customers • Review and establish policies and procedures to increase the efficiency of the closing process • Educate and mentor closing officers on configuration requirements • Assist with departmental projects and other duties as assigned

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• Use SalesForce.com to assist in creating accounts, generating quotes, tracking opportunities, and processing purchase orders. • Assist in data entry for quotes that will be delivered to new and existing customers. • Provide review of opportunity details to prepare for an order to be submitted. • Promptly responding to internal and external inquiries. • Develop and maintain relationships with GuidePoint’s key Vendors and Distributors. • Leverage resources and relationships to bring Value to Customers. • Serve as a liaison between GuidePoint Account Executives, Purchasing, Accounting and Contracts Departments to process and track orders. • Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines under the guidance of the SOS team members. • Ad-Hoc projects including maintaining Salesforce.com data integrity, Salesforce.com reporting, deal registration support, renewal support, etc. • Send VAR quotes to customers via DocuSign as required. • Other related duties to support the region as required and assigned.