• You are the "Owner" of our most important customer relationships • Responsible for planning, controlling and the stable operation of our solutions for large customers • Ensure service quality and compliance with SLAs • Monitor the "run" mode of your accounts • Act as an escalation point for critical incidents • Manage Key Accounts and secure retention • Produce technical concepts and service descriptions • Document customer requirements • Calculate pricing for additional projects and service extensions • Provide process consulting to customers

Role Description The eCommerce Customer Accounts Manager oversees customer account setup, accounts receivable process execution, and process alignment across the American Heart Association’s third‑party eCommerce fulfillment vendor and sales channels. This role ensures a seamless customer experience by aligning customer-facing business processes across all eCommerce platforms and portfolios. This role requires a high degree of professionalism and involves direct contact with customers and key internal stakeholders. It is directly responsible for maintaining process consistency in account setup, accounts receivable, and account administration of our invoiced customers. - Oversee onboarding and account setup for eCommerce accounts. - Oversee 3rd party vendor Accounts Receivable staff and directly engage with internal staff and customers. - Document and create best practices and SOPs using AI-enabled tools such as MS Copilot. - Align, improve, and document key eCommerce customer processes across Finance, Operations, and Customer Service. - Monitor goals and performance metrics; adjust processes to meet customer needs. - Engage with users across Association platforms, including LMS, Professional Education Portfolio, and Heartsaver Direct. Qualifications - Bachelor's degree or equivalent business experience. - Minimum three (3) years cross-functional professional business experience or project management experience. - Excellent written and verbal communication skills. - Ability to multitask and work both independently and collaboratively. - Experience managing complex projects and working with financial systems. - Strong customer-centric mindset and ability to track and monitor account adherence. - Comfortable conveying timelines, managing expectations, and handling multiple priorities. - Familiarity with finance concepts, project management, and software systems such as Oracle and Netsuite is helpful. - The ideal candidate is organized, a self-starter, and able to motivate others while using a data-driven approach. Requirements - Experience with accounts receivable collections, proactively following up with customers to ensure timely payments. - Experience with processing and tracking invoice payments, ensuring timely receipt and accurate application to customer accounts. - Experience handling invoice payment reconciliations for customer accounts. - Ability to travel up to 5% local and overnight stay. Benefits - Salary minimum to the midpoint of the range is $59,700.00 to $80,000.00. Pay is commensurate with experience; geographic differentials may apply to the pay range. - Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. - Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position. - Benefits – We offer a wide array of benefits, including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. - Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. - Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year. - Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

• Provide strategic leadership and unified oversight for all divisional people teams. • Serve as the executive business partner to all Division presidents. • Lead the planning, development, implementation, and administration of people strategies and programs. • Advise the executive leadership team on organizational initiatives. • Champion a culture of diversity, equity, and inclusion. • Oversee workforce planning and talent management for all divisions. • Ensure compliance with all applicable regulations and organizational policies. • Develop and manage budgets for the consolidated people and business partnerships function.

Position Title: Account Manager, T&HS, US/CAN Position Location: Midwest - Remote Reports To: Senior Sales Manager, T&HS, Midwest Ingredion is looking for a dynamic Account Manager to join our team and drive market presence and revenue growth. Your expertise and our innovative solutions will help build strong customer relationships and achieve mutual success. As an Account Manager, you will be responsible for developing and maximizing sales volume and margins through detailed planned sales coverage at existing and prospective accounts. The Account Manager will call on medium to large accounts with a focus on key strategic customers. As a member of the Go-to-Market team, the Account Manager will optimize profitability and grow sales of Ingredion’s diverse and expanding specialty products. This role will report to the Director of Sales Texture and Healthful Solutions East Region What you will do (Responsibilities): Account Management - Develop strategic account plans to create long-term value for customers. Plans should include account strategies, defined objectives, milestones, and specific opportunities. Establish strategic relationships with key accounts to sell products, services, and alternative solutions to create competitive advantage for the customer. Relationship Building - Develop strong multi-level relationships between Ingredion and our important customers to drive growth and effectively address challenges that may arise. Sales Strategy Development - Work with management to develop a business plan, demand forecast, and sales strategy. Utilize technical understanding of food ingredients to introduce value selling or value price concepts. Go to Market - Work with Technical Service, Marketing, Growth Platforms, and other key stakeholders to develop and close new opportunities. Conduct market analysis of customers, understanding market trends and competitive pricing. Manage opportunity briefs and pipeline growth. Product and Application Development - Advise and work with customers to create innovative solutions. Design trial plans utilizing the breadth of technical resources available to create innovation solutions. Customer Value Creation - Create solutions based on implicit customer needs. Apply deep understanding of customer strategy and an understanding of explicit and implicit customer needs to create value. Quantify and articulate the current and potential value created for the customer. Identify opportunities to solve customer problems with existing products or innovation. Contract Negotiations – Create and conduct proposal and manage RFP’s. Lead contract negotiations with customers and manage the development, accuracy and delivery of those contracts. Manage all pricing through the PROS system. Financial & Budget Responsibilities – Manage budget and control expenses for sales territory. Reporting – Maintain accurate records of all sales activity, including customer call reports, territory sales analysis, quarterly updates, and salesforce.com data, etc. Market Analysis - Conduct market analysis of customers, understanding market trends and competitive pricing. Communication - Develop and maintain effective communication channels within Ingredion to address pricing, market trends, sales initiatives, technical requirements, new product development, customer requests, and overall market direction. Understand and monitor the competitive landscape and activities of competitors. Ensure communication with customer service and credit to meet customer needs and contract obligations. Collaborate with the demand planning team for accurate forecasting and relay this information to management and sales team members. What you will bring (Experience and Knowledge): · Bachelor’s degree in a related field (Food Science, Chemical Engineering) or business. MBA a plus. · 5+ years of direct sales or technical sales experience, preferably in the food and beverage industry. · Proven track record managing and penetrating complex accounts at multiple touch points and delivering results. · Excellent communication skills, both written and oral, with the ability to prepare and deliver technical and business presentations. · Strong organizational and time management skills. · Knowledgeable in financial dealings with customer accounts and proven negotiation skills. · Ability to engage in functional problem-solving conversations with customers and internal stakeholders. · Strong computer skills (Word, Excel, PowerPoint), salesforce.com or other CRM experience preferred. · Willingness to travel up to 50% of the time. Who you are (Skills and Behaviors): · Motivated, self-starting professional with a passion for sales and customer relationships. · Skilled at developing strategic account plans and driving growth. · Effective communicator with strong relationship-building skills. · Innovative thinker with the ability to create solutions based on customer needs. · Detail-oriented and organized, with strong time management skills. #LI-REMOTE We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect. Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs. Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey. Relocation Available: No Pay Range: $108,000.00-$144,000.00 Annual This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any). Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus. Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.