• Drive the development of product features to provide for the security, trust, and safety of the Docusign platform • Design and execute the organization’s trust and safety strategies, focusing on proactive risk reduction through secure software development • Build a high-performing, product-driven team focused on measurable outcomes and continuous improvement • Lead and grow a team of Trust & Safety developers, platform engineers, and data and operations analysts • Develop and implement technical, code-based solutions to proactively protect the platform against emerging threats and abuse patterns • Oversee the investigation and response to platform abuse and fraud • Collaborate with AI/ML teams and supporting vendors to implement secure model development practices • Serve as a key advisor to executive leadership and support the Chief Information Security Officer in advising the Docusign Board on Trust & Safety matters

Resource Innovations is seeking a Director of IT Infrastructure & Cloud Services to join our team remotely or in Salt Lake City area. The Director of IT Infrastructure & Cloud Services is responsible for the strategic leadership, operational management, and continuous improvement of the organization’s IT infrastructure and platform services. This role oversees the design, implementation, security, and performance of core infrastructure services including network operations, cloud platforms, identity and access management, certificates, Microsoft 365, Azure, AWS, and end-user support services. The Director will also lead teams responsible for Service Desk operations, infrastructure engineering, and cloud services, ensuring reliable, secure, and scalable technology platforms that support business operations. This role partners closely with IT leadership and business stakeholders to deliver infrastructure services aligned with organizational strategy and security standards. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Infrastructure Strategy & Operations - Develop and execute the enterprise infrastructure strategy and roadmap aligned with business priorities. - Oversee the design, implementation, and management of enterprise infrastructure platforms including cloud environments, networks, and core IT services. - Ensure infrastructure systems are secure, reliable, and scalable to support business operations. - Lead modernization initiatives including cloud adoption, infrastructure automation, and platform optimization. - Establish standards, policies, and governance for infrastructure services. Cloud Platform Leadership - Oversee enterprise cloud platforms including Microsoft Azure and Amazon Web Services (AWS). - Manage cloud architecture, operations, and cost optimization strategies. - Ensure cloud services follow security, compliance, and governance standards. - Partner with application and enterprise systems teams to support cloud-based enterprise platforms. End User Services & Service Desk - Provide leadership and oversight of the IT Service Desk and end-user support teams. - Ensure high-quality IT support services for employees across the organization. - Establish and monitor service-level agreements (SLAs) and operational performance metrics. - Implement tools and processes to improve user support efficiency and service delivery. Microsoft Platform Administration - Oversee administration and optimization of Microsoft 365 services, including Exchange Online, Teams, SharePoint, and collaboration tools. - Manage identity and access management within Microsoft environments including Azure Active Directory. - Ensure proper configuration, security, and lifecycle management of Microsoft services. Network & Infrastructure Engineering - Provide oversight of enterprise network infrastructure, including LAN, WAN, VPN, and wireless networks. - Ensure network reliability, security, and performance across all locations and cloud environments. - Manage infrastructure components including servers, storage, and connectivity. Security & Certificate Management - Oversee infrastructure security practices including certificate management, encryption, and access controls. - Ensure proper lifecycle management of SSL/TLS certificates and related security infrastructure. - Partner with cybersecurity teams to enforce infrastructure security standards. Vendor & Platform Management - Manage relationships with infrastructure and cloud vendors including Microsoft and AWS. - Oversee licensing, service agreements, and vendor performance. - Evaluate emerging technologies and infrastructure tools to improve service delivery.

• Managing the client relationship and act as the lead point of contact for all client requests • Seeking opportunities to advance the client relationship and identify new business opportunities • Developing a deep understanding of each client’s business, category, market, buying committee, competitive landscape, and ideal customer profile (ICP) • Proactively bringing strategic and innovative ideas to client engagements based on working with Wpromote specialists and understanding cross-channel marketing dynamics • Owning all aspects of the statement of work – including management of deliverables, drafting new versions during renewal periods and change orders when required • Leading weekly client status calls, quarterly business reviews, and other client meetings • Overseeing the development of integrated marketing plans across multiple channels (Social, Programmatic, YouTube, etc) • Interpreting data from analytics and CRM/MAP platforms (e.g. GA4, Salesforce, 6sense, Demandbase, Marketo, Pardot, HubSpot, etc.) to assess paid media performance, ensure alignment with client goals, and identify opportunities to drive down-funnel engagement and growth • Managing overall account profitability, including approving and tracking agency hours and identifying potential issues, as well as opportunities • Collaborating with Strategy, Creative, Media Channel, and Martech teams to implement full-funnel campaigns that drive qualified pipeline and measurable revenue impact • Serving as quality control for all deliverables • Develop and motivate account team members. Potential to manage 1-2 people directly.

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: The Business Unit (BU) Quality Director–provides senior leadership, oversight, and strategic direction for all quality activities across the BU, from capture through project execution. This position is embedded directly within the BU as a core member of the BU leadership team, shaping strategy, influencing decisions, and driving operational excellence across programs. This role is organizationally aligned with the Corporate Quality function, ensuring consistency with corporate standards, processes, and expectations. However, its day‑to‑day focus is fully within the BU, acting as the primary quality leader, advisor, and integrator for the BU’s portfolio. The BU Quality Director is responsible for elevating quality from a compliance activity to a strategic discipline core to winning and delivering work. Because this is a new role, the ideal candidate brings an entrepreneurial mindset, the ability to define and build the function, and the confidence to embed a strong “quality voice”. This position partners closely with BU leadership, project managers, corporate Quality, and functional teams to improve delivery predictability, reduce risk, and strengthen client and stakeholder trust. What You'll Be Doing: - Strategic Quality Leadership - Provide overarching quality leadership from capture through delivery across the BU. - Ensure customer expectations, regulatory requirements, and risk considerations are embedded into capture strategies, proposals, and execution plans. - Develop and maintain BU-level quality processes, standards, and best practices, aligning them with corporate frameworks. - Act as the BU’s primary quality advisor, ensuring quality is considered in strategic discussions and decisions. - Hands-On Quality Support to Projects - Provide direct, hands-on quality support to high‑risk or under-supported projects. - Develop, review, and enhance project-level Quality Management Plans, controls, and performance metrics. - Serve as a quality liaison between project teams, federal clients, and corporate Quality. - Conduct targeted project & process audits, compliance reviews, and quality checks across the portfolio. - Issue Investigation & Risk Management - Lead or coordinate investigations of nonconformances, quality issues, and customer concerns. - Conduct structured root cause analyses and implement corrective and preventive actions (CAPA). - Identify systemic risks across the BU and propose BU‑level improvements. - Project Recovery & Turnaround Leadership - Serve as the quality lead during project recovery or escalation efforts. - Rapidly assess quality health and partner with project leadership and corporate Quality to implement recovery plans. - Provide updates to BU and corporate Quality leadership on quality‑related risks and recovery progress. - Action Management & Follow-Through - Manage BU‑wide tracking of audit findings, CAPAs, risks, and customer feedback. - Ensure timely closure of actions, escalate issues as needed, and report trends to BU leadership. - Quality Resource Planning & Talent Oversight - Assess quality resource needs based on pipeline and portfolio analysis. - Partner with HR and project leaders to identify, staff, and onboard quality professionals. - Provide functional oversight, coaching, and performance management for BU quality personnel. - Metrics, Reporting & Continuous Improvement - Define, track, and report quality KPIs aligned with BU objectives. - Lead continuous improvement initiatives driven by lessons learned and recurring trends. - Support compliance with ISO 9001, corporate quality standards, and federal client requirements. - Integrate BU-level insights into corporate quality strategies and initiatives. What Required Skills You'll Bring: - Education: - Bachelor's Degree in Engineering, Construction, Project Management, Business, or Quality discipline, or related field (or equivalent work experience) - Master's Degree in related field - preferred - 20+ years of work experience in Quality, or related field - 10+ years experience in a supervisory or management capacity - Proven experience in directing and implementing quality management systems and standards specified by ISO 9000 within design, construction, owner’s rep, PM/CM, environmental, threat reduction and remediation, CUAS , biometrics, or related fields. - Experience with USACE and federal contracting/FAR - Ability to influence senior leaders and build cross-functional partnerships. - Strong problem-solving skills and experience leading structured investigations. - Proven ability to balance strategic leadership with hands-on execution. - Exceptional communication skills suited to executives, field teams, and federal clients. What Desired Skills You'll Bring: - Experience establishing new roles, functions, or governance structures. - Entrepreneurial mindset; ability to build a function from the ground up. - Quality certifications (ASQ CQA, CQE, CMQ/OE or similar). - Experience supporting large, complex, or geographically distributed programs. - Knowledge of risk-based quality systems and continuous improvement methodologies. - Ability to analyze business situations (ROI, cost per unit) - Effective written, verbal, analytical, problem-solving, and risk assessment skills. Ability to make public presentations - Proficiency in Microsoft Office (Word, Excel, PowerPoint) - Attention to detail - Ability to direct and manage team members with day-to-day quality activities as well as special projects to assure timely completion Security Clearance Requirement: None This position is part of our Corporate team. For over 80 years, Parsons Corporation, has shaped the future of the defense, intelligence, and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today. Salary Range: $148,300.00 - $266,900.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.