Role Description The Director of Operations is responsible for overseeing and leading all departments that deliver product services and support to our clients. These departments consist of: - Client Services - Mail and Correspondence Processing - Settlement Negotiations - Client Payment Processing The Director will strive to continually improve the level of service our clients receive by pursuing operational efficiencies, adapting systems and strategy to leverage modern technology, growing strong leaders, and hitting performance metrics through incentives and accountability. Duties & Responsibilities: - Manages and develops Supervisors and Managers to deliver best-in-class client experience. - Oversees successful and timely staffing of needed roles in department. - Conducts performance reviews, motivates team members, and creates strategies to improve client experience. - Develop strategic relationships with valuable creditor contacts. - Develop, report on, adapt, and hold staff accountable to key performance indicators that drive company goals. - Ensures departments adhere to company policies and procedures. - Recognizes and develops high-performing employees, and foster career growth and advancement opportunities. - Strategically plans, tracks, and executes short and long-term projects that support overall team and company goals, and product, or service enhancements. - Develops creative compensation plans to drive teams to exceed company metrics. - Collaborate with affiliates and leadership to foster an excellent affiliate experience. - Works with staff, supervisors, and senior management to identify opportunities and implement changes to improve operating processes, both for effectiveness and efficiency. - Adheres to departmental and individual goals, as well as service initiatives. - Handle client escalations and complaints as needed. - Performs other related duties as assigned. Qualifications - Bachelor’s degree - 5+ years in client services call center environment - 7+ years of experience managing or supervising a team in a client service environment. Requirements - 3+ years of experience in debt resolution, debt settlement, or debt collection (preferred). Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift 15 pounds at times.

• Lead and grow the international planning team within the Health Practice. • Build, lead, and inspire a high-performing team of healthcare planners across the firm. • Mentor and coach team members to elevate planning expertise and career growth. • Foster a culture of excellence, innovation, and collaboration. • Maintain a clear understanding of team capacity, project needs, and individual strengths. • Align planning resources to the right projects to ensure quality and efficiency. • Collaborate with practice and project leaders to optimize team performance. • Advance CannonDesign’s vision for innovative healthcare planning. • Champion new approaches, tools, and methodologies that redefine planning excellence. • Stay ahead of industry trends and integrate emerging ideas into practice. • Lead recruitment efforts to attract top planning talent. • Develop strategies to retain and engage team members. • Promote diversity, equity, and inclusion in team building. • Partner with Health Practice and Business Development teams to win transformative projects. • Be responsible for generating top-line revenue, with a target of $4M in personal net signed fees (NSF) annually. • Represent CannonDesign in client engagements, conferences, and industry forums. • Contribute to thought leadership through writing, speaking, and advocacy with 1 published paper or presentation per year.

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Finance Director - REMOTE. In this role, you will act as a strategic financial partner to a global commercial organization, leading financial reporting, business analytics, and pricing strategy. You will play a crucial role in driving informed decision-making and optimizing commercial performance. This position offers the opportunity to impact global growth while working in a collaborative and innovative remote environment. Additionally, you will oversee contract administration and sales commission programs, ensuring operational excellence. - Lead revenue reporting and analysis efforts. - Support annual revenue planning and forecasting. - Conduct margin analytics to inform business decisions. - Develop pricing strategies and manage contract administration. - Perform compliance audits on customer contracts. - Oversee maintenance of commissions models and analytics. - Assist in the creation of incentive plans for the commercial team. Qualifications - 7+ years of progressive relevant work experience required. - Bachelor's Degree in Accounting, Finance, Economics, or Business. - Excellent proficiency with SAP, MS Excel, MS PowerPoint, and data warehousing tools. - Preferred advanced qualifications (CPA, MBA, or MS). - Strong background in financial reporting, internal control, forecasting, and analysis. - Proven ability to interpret data, identify trends and draw conclusions. - Excellent written and verbal communication skills. - Experience leading cross-functional teams and managing relationships. - Ability to prioritize and manage multiple assignments effectively. - Willingness to travel up to 25% as business needs dictate. Benefits - Competitive salary range of $147,000 - $197,000. - Eligibility for annual discretionary bonus. - Comprehensive medical, dental, and vision benefits. - 401k retirement plan. - Paid holidays and vacation time. - Opportunities for professional development and continuous learning. - Supportive and inclusive company culture.

• Lead the global medical information strategy and operations, ensuring compliant, evidence based responses to unsolicited inquiries from HCPs, patients, and internal teams. • Oversee creation, review, and maintenance of global standard response letters, FAQs, and medical information resources across marketed and pipeline programs. • Ensure all materials remain scientifically current, aligned with evolving data, and consistent with regulatory expectations globally. • Provide strategic direction and quality oversight for outsourced medical information contact center operations. • Define performance standards, service metrics, and quality management processes for vendor partners. • Ensure clear triage pathways and timely escalation of complex scientific inquiries to internal experts. • Monitor inquiry trends to identify emerging knowledge gaps, safety issues, or reputational risks. • Maintain inspection readiness for all medical information systems, processes, and documentation. • Serve as Medical reviewer within the Medical–Legal–Regulatory process for assigned assets. • Provide scientific review of medical information materials, HCP resources, training content, and other scientific communications. • Ensure all externally facing materials are accurate, balanced, and aligned with current evidence and regulatory guidance. • Guide the appropriate handling of off label and unsolicited scientific inquiries. • Govern the scientific accuracy and consistency of all medical information content. • Partner with Medical Affairs subject matter experts to ensure response materials reflect the company’s scientific narrative. • Align medical information with publications, field medical materials, and medical education strategies. • Maintain and govern the MI scientific response library supporting global field medical consistency. • Represent Medical Information on cross functional product teams for marketed and pipeline assets. • Collaborate with Pharmacovigilance on identification and triage of safety related information. • Work closely with Regulatory, Legal, and Compliance to ensure adherence to global guidelines governing scientific exchange. • Partner with Scientific Communications to ensure coherent scientific messaging across channels.