GRT Financial

Role Description G.R.T. Financial is seeking a compassionate and responsible Client Service Representative to help answer questions related to consumer debt and their program. - Takes incoming telephone calls from clients - Makes outbound calls to clients providing updates and answering questions - Responds appropriately to client concerns and questions - Delivers accurate descriptions of product and/or service to clients - Navigates computer systems to properly assist the customer and locate customer data or other electronic information - Accurately documents client comments and status updates in CRM system - Coordinates with other departments to request and provide client assistance as necessary - Maintains a high level of service with clients and meets performance targets - Develops and maintains a productive working relationship with team members - Maintains a strong attention to detail Qualifications - Exhibits a passion and commitment to great customer service by consistently delivering excellent service to every client - Intermediate typing and math skills to meet production needs of the position - Exceptional verbal, written and interpersonal communication skills - Experience in F.D.C.P.A. Guidelines a plus - History of excellent time and attendance - Collections experience a plus Requirements - Ability to communicate both verbally and in written format at a high level - Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization - Intermediate skills in Microsoft Word and Excel - General knowledge of Microsoft Windows and Outlook Benefits - $15/hr. paid weekly - Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment) - 401k/Retirement Benefit Options (See Summary Plan Description) - Paid vacation in accordance with the Company PTO Policy - 100% company covered life Insurance - 100% company covered Short/Long-Term Disability - Flexible spending accounts - Employee Assistance Program (EAP)

Role Description The Director of Operations is responsible for overseeing and leading all departments that deliver product services and support to our clients. These departments consist of: - Client Services - Mail and Correspondence Processing - Settlement Negotiations - Client Payment Processing The Director will strive to continually improve the level of service our clients receive by pursuing operational efficiencies, adapting systems and strategy to leverage modern technology, growing strong leaders, and hitting performance metrics through incentives and accountability. Duties & Responsibilities: - Manages and develops Supervisors and Managers to deliver best-in-class client experience. - Oversees successful and timely staffing of needed roles in department. - Conducts performance reviews, motivates team members, and creates strategies to improve client experience. - Develop strategic relationships with valuable creditor contacts. - Develop, report on, adapt, and hold staff accountable to key performance indicators that drive company goals. - Ensures departments adhere to company policies and procedures. - Recognizes and develops high-performing employees, and foster career growth and advancement opportunities. - Strategically plans, tracks, and executes short and long-term projects that support overall team and company goals, and product, or service enhancements. - Develops creative compensation plans to drive teams to exceed company metrics. - Collaborate with affiliates and leadership to foster an excellent affiliate experience. - Works with staff, supervisors, and senior management to identify opportunities and implement changes to improve operating processes, both for effectiveness and efficiency. - Adheres to departmental and individual goals, as well as service initiatives. - Handle client escalations and complaints as needed. - Performs other related duties as assigned. Qualifications - Bachelor’s degree - 5+ years in client services call center environment - 7+ years of experience managing or supervising a team in a client service environment. Requirements - 3+ years of experience in debt resolution, debt settlement, or debt collection (preferred). Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift 15 pounds at times.

Role Description The Director of Operations is responsible for overseeing and leading all departments that deliver product services and support to our clients. These departments consist of: Client Services, Mail and Correspondence Processing, Settlement Negotiations, and Client Payment Processing. The Director will strive to continually improve the level of service our clients receive by pursuing operational efficiencies, adapting systems and strategy to leverage modern technology, growing strong leaders, and hitting performance metrics through incentives and accountability. Duties & Responsibilities - Manages and develops Supervisors and Managers to deliver best-in-class client experience. - Oversees successful and timely staffing of needed roles in department. - Conducts performance reviews, motivates team members, and creates strategies to improve client experience. - Develop strategic relationships with valuable creditor contacts. - Develop, report on, adapt, and hold staff accountable to key performance indicators that drive company goals. - Ensures departments adhere to company policies and procedures. - Recognizes and develops high-performing employees, and foster career growth and advancement opportunities. - Strategically plans, tracks, and executes short and long-term projects that support overall team and company goals, and product or service enhancements. - Develops creative compensation plans to drive teams to exceed company metrics. - Collaborate with affiliates and leadership to foster an excellent affiliate experience. - Works with staff, supervisors, and senior management to identify opportunities and implement changes to improve operating processes, both for effectiveness and efficiency. - Adheres to departmental and individual goals, as well as service initiatives. - Handle client escalations and complaints as needed. - Performs other related duties as assigned. Qualifications - Proven ability to develop, implement and manage customer service operations. - Proven ability to develop, implement and manage performance-based roles/departments. - Experience in managing processing of mail, emails, faxes, and other mediums. - Experience running operations in a call center or other high-paced environment. - Excellent communication and customer service skills are required. - Strong and effective interpersonal and communication skills to work effectively with team members, internal partners, and clients. - Proven leader with a strong ability to build positive relationships. - Excellent verbal and written communication skills. - Excellent organizational skills and attention to detail. - Ability to work independently. Requirements - Bachelor’s degree required. - 5+ years in a client services call center environment. - 7+ years of experience managing or supervising a team in a client service environment. Compensation The salary range for this role is $119,900 to $135,700, depending on experience. Preferred Education & Experience - 3+ years of experience in debt resolution, debt settlement, or debt collection. Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift 15 pounds at times.

Role Description As a Payment Processing member, your primary responsibility is the data entry of miscellaneous customer information that includes client statements, banking documents, and settlement offers. - Verifying data on payments and accompanying documents - Processing documents according to a customer's detailed instructions and document review - Understanding the workflow, deadlines, and requirements for each individual task - Training to assist in other departments as needed - Performing other duties as assigned Qualifications - 6+ months of data entry experience - Strong math skills - Great attention to detail Requirements - Experience meeting departmental, pre-established, and data entry quotas - Good problem-solving skills - Ability to navigate multiple computer systems, applications, and programs - Ability to follow specific guidelines Benefits - $16/hr. paid weekly - Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment) - 401k/Retirement Benefit Options (See Summary Plan Description) - Paid vacation in accordance with the Company PTO Policy - 100% company covered life Insurance - 100% company covered Short/Long-Term Disability - Flexible spending accounts - Employee Assistance Program (EAP)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Settlement Coordinator is primarily responsible to negotiate settlements on behalf of a group of clients and ensure the settlement payments are scheduled. The settlement coordinator will be responsible to build and develop relationships with creditors, collection agencies, and debt buyers. They must be highly motivated to be the best, and do this by being creative, building and maintaining creditor contacts, and being smart in the way they target settlements. - Sort and filter large data pools in Excel sheets to identify the best possible client accounts to target for settlement negotiations - Build and develop relationships with creditors, collection agencies, and debt buyers - Organize creditor contacts and results for future reference and use - Organization and follow up on accounts being negotiated - Calculating client settlement payment options based on client budget - Call, email, fax creditors efficiently and effectively Qualifications - High School Diploma, BA preferred or equivalent experience and/or related training - Basic – Effectively communicate both verbally and in written format - Ability to write simple correspondence - Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization - Basic – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals - Ability to compute rate, ratio, and percent and to draw and interpret bar graphs - Intermediate – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form - Ability to deal with problems involving several concrete variables in standardized situations - Intermediate skills in Microsoft Word and Excel - Specialty Software Skills: Debt Pay Pro knowledge is a plus Benefits - $15/hr. paid weekly with bonus - Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment) - 401k/Retirement Benefit Options (See Summary Plan Description) - Paid vacation in accordance with the Company PTO Policy - 100% company covered life Insurance - 100% company covered Short/Long-Term Disability - Flexible spending accounts - Employee Assistance Program (EAP)