Role Description The Account Manager is part of an exciting team driving client success! This role is focused on our core clients, responsible for developing and executing a strategy for all sold-in client campaigns. Key responsibilities include: - Coordinate with Account Managers, Senior Account Managers, Sales & Customer Success for account planning and support. - Define and execute strategies that inspire clients and the Influenster Community, Members. - Suggest product offerings & services that maximize client engagement & campaign success. - Manage and properly set expectations with both internal and client stakeholders. - Advocate on behalf of the Client and your team. - Cross-functionally collaborate with delivery teams to meet timelines and ensure campaign success. Success for this role will be evaluated based on each campaign meeting and surpassing its predetermined KPIs (i.e., number of member social posts, quality of posts, impressions, engagement rates, etc.) and client buildout. Qualifications - 1-2 years of professional experience at an agency, tech start-up, marketing or other relevant industries. - Track record of working with clients and internal stakeholders at all levels. - Ability to maintain strong client focus. - Ability to work in a fast-paced environment. - Excellent verbal and written communication skills. - Passion, energy, and a collaborative work ethic. - Coachability & adaptability. - Full authorization to work in the USA, or hiring country. - Experience in the software/e-commerce industry and/or the Retail industry. Requirements - Strong time management and executional skills. - Calm under pressure. - Confident upselling. - Very well organized, professional, and adaptable. - Strong presentation skills. - Experience applying a project management methodology. - Deadline-driven with excellent decision-making skills around time and resources. Benefits - Salary range: $54,425 - $81,638 a year. - Transparent compensation structure based on multiple factors. Company Description At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. - Founded in 2005, headquartered in Austin, Texas. - Offices in North America, Europe, Asia, and Australia. - Recognized as a Great Place to Work in multiple countries.

• Drive revenue growth through expanding existing customer accounts • Create strategic growth plans within existing customer accounts • Actively work with CSMs to understand account status and CBIs • Resolve customer issues pertaining to contracting, delivery, billing etc. • Execute regular meetings with all relevant stakeholders within customer companies • Conduct product demos and customer trainings to promote account growth and upsell • Manage Change Order sales process • Manage Renewals process • Work with Customers, CS, Product, Dev and Support teams to improve product as customers’ product needs/wants arise

• You are the "Owner" of our most important customer relationships • Responsible for planning, controlling and the stable operation of our solutions for large customers • Ensure service quality and compliance with SLAs • Monitor the "run" mode of your accounts • Act as an escalation point for critical incidents • Manage Key Accounts and secure retention • Produce technical concepts and service descriptions • Document customer requirements • Calculate pricing for additional projects and service extensions • Provide process consulting to customers

Role Description The eCommerce Customer Accounts Manager oversees customer account setup, accounts receivable process execution, and process alignment across the American Heart Association’s third‑party eCommerce fulfillment vendor and sales channels. This role ensures a seamless customer experience by aligning customer-facing business processes across all eCommerce platforms and portfolios. This role requires a high degree of professionalism and involves direct contact with customers and key internal stakeholders. It is directly responsible for maintaining process consistency in account setup, accounts receivable, and account administration of our invoiced customers. - Oversee onboarding and account setup for eCommerce accounts. - Oversee 3rd party vendor Accounts Receivable staff and directly engage with internal staff and customers. - Document and create best practices and SOPs using AI-enabled tools such as MS Copilot. - Align, improve, and document key eCommerce customer processes across Finance, Operations, and Customer Service. - Monitor goals and performance metrics; adjust processes to meet customer needs. - Engage with users across Association platforms, including LMS, Professional Education Portfolio, and Heartsaver Direct. Qualifications - Bachelor's degree or equivalent business experience. - Minimum three (3) years cross-functional professional business experience or project management experience. - Excellent written and verbal communication skills. - Ability to multitask and work both independently and collaboratively. - Experience managing complex projects and working with financial systems. - Strong customer-centric mindset and ability to track and monitor account adherence. - Comfortable conveying timelines, managing expectations, and handling multiple priorities. - Familiarity with finance concepts, project management, and software systems such as Oracle and Netsuite is helpful. - The ideal candidate is organized, a self-starter, and able to motivate others while using a data-driven approach. Requirements - Experience with accounts receivable collections, proactively following up with customers to ensure timely payments. - Experience with processing and tracking invoice payments, ensuring timely receipt and accurate application to customer accounts. - Experience handling invoice payment reconciliations for customer accounts. - Ability to travel up to 5% local and overnight stay. Benefits - Salary minimum to the midpoint of the range is $59,700.00 to $80,000.00. Pay is commensurate with experience; geographic differentials may apply to the pay range. - Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. - Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position. - Benefits – We offer a wide array of benefits, including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. - Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. - Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year. - Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.