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Reimagining real estate to make it easier than ever to move from one home to the next.
Senior Program Manager, Operations Engineering
Location
California + 7 moreAll locations: California | Connecticut | District Of Columbia | New Jersey | New York | Maryland | Massachusetts | Washington
Posted
85 days ago
Salary
$118.6K - $189.4K / year
Seniority
Senior
Job Description
Senior Program Manager, Operations Engineering
Zillow
• Own and continuously refine the operational business logic and requirements for ZMX scheduling and routing systems • Partner with Engineering and Data Science to design, test, and improve optimization models (e.g., routing, capacity, constraint-based scheduling) • Define and manage trade-offs across cost efficiency, compliance, fairness, customer experience, and service levels • Lead structured time studies and develop quantitative models of key cost drivers, including labor, utilization, travel time, and benefits eligibility exposure • Support workforce planning by modeling headcount, utilization, and the impact of scheduling rules and operational policies • Identify, prioritize, and execute cost-reduction and scalability initiatives through process re-engineering, systems improvements, and automation opportunities • Define and institutionalize core operational KPIs and build and maintain dashboards and reporting frameworks (SQL, Tableau or equivalent) to track performance • Translate complex analytical insights into clear recommendations and lead cross-functional initiatives that improve operational efficiency and scalability
Job Requirements
- Bachelor’s degree in Industrial Engineering, Operations Research, Engineering, Business Analytics, or related quantitative field
- 5+ years of experience in operations-heavy environments leading analytical projects (services, logistics, marketplace, field operations, or similar)
- Deeply quantitative and systems-oriented, with strong operational curiosity
- Fluent in SQL and comfortable independently analyzing large, complex operational datasets
- Skilled at translating real-world operational complexity into structured models and decision frameworks
- Comfortable working at both strategic and frontline levels, shifting between high-level design and detailed execution
- Experienced in structured experimentation and data-informed iteration to improve processes and systems
- Strong at influencing without formal authority and building alignment across cross-functional partners
- Highly organized and capable of managing multiple initiatives simultaneously in a fast-moving environment
- Comfortable navigating ambiguity while maintaining analytical rigor and clear prioritization
- A connector who understands how scheduling, workforce policy, cost structure, and software systems interact to drive business outcomes
Benefits
- Competitive base salary
- Eligible for equity awards based on experience, performance, and location
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