• Process and technology architect: You design and optimize highly efficient development cycles — from product discovery through prototyping to automated testing and deployment in an ISO 27001-certified company. • Strategic partner to product managers and executive leadership: Together with our CEO and product management, you align customer needs with technological trends. You develop the technical roadmap and ensure the team can execute it. • AI integration: You deeply integrate AI tools and methods into our daily workflows to significantly boost efficiency and product quality. • Mentorship: You cultivate a culture of excellence, ownership, and continuous innovation within your teams.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Chief MSP Officer will architect WatchGuard's MSP growth engine, a commercial, community-driven function built to shift brand perception, accelerate partner recruitment, and generate measurable revenue in the MSP segment. - This is a build with a clear arc. - Year one is presence and momentum, getting into the right rooms and conversations, which immediately bolsters partner recruitment. - Year two introduces owned infrastructure, revenue-generating communities and enablement resources that convert momentum into pipeline. - Year three is the flywheel, a self-reinforcing engine where brand, community, and enablement drive each other. Qualifications - You've run something real, a business unit, a market segment, a community that generated commercial outcomes. - You can command a room of skeptical MSP operators and hold your own at an exec table. - You've been close enough to the market to know what's broken and frustrated enough by the gap between insight and action. - You want to build something you can point to. Requirements - An external presence at the events, peer groups, and industry stages where MSPs make decisions, representing WatchGuard with consistency and credibility. - Early partner recruitment impact driven by relationships and reputation before the owned infrastructure even exists. - Revenue-generating MSP communities and enablement platforms, designed and owned by WatchGuard, launched in year two. - Internal advocacy that carries real MSP signal into product, packaging, and GTM decisions, and actually moves them. Benefits - Partner recruitment starts accelerating in year one as market presence builds. - Owned community and enablement infrastructure launches in year two and begins generating measurable pipeline. - By year three, the MSP growth engine runs with its own momentum and WatchGuard is a recognized, sought-after name in the ecosystem. - The MSP voice has a permanent seat at the leadership table, and you can point to decisions that changed because of it.

• Define and execute a technology strategy aligned with the growth of the connected home ecosystem and the global operations of Resideo Technologies • Lead enterprise adoption of cloud platforms, AI-enabled capabilities, and modern digital architectures that support connected devices, mobile applications, and customer engagement platforms • Partner with Global Operations, Engineering and Product Management to support the development and lifecycle management of high-reliability IoT products, remote monitoring platforms, and intelligent alerting services • Serve as a strategic advisor to executive leadership on emerging technologies shaping the smart home industry, including edge computing, device security, AI-driven automation, and cloud-based IoT platforms • Oversee the technology platforms supporting connected home products, including cloud infrastructure, device connectivity services, mobile and web applications, and remote monitoring systems • Enable the adoption of Industry 5.0 technologies that integrate expertise with intelligent automation across manufacturing, supply chain and distribution, enabling product quality, operational efficiency, resilience and time to market • Ensure high availability, scalability, and performance of platforms that support millions of connected thermostats, security systems, sensors, and environmental monitoring devices • Lead enterprise IT operations including infrastructure, enterprise applications, and network services that support both product innovation and global business operations • Establish robust redundancy architectures and disaster recovery capabilities for mission-critical IoT and enterprise systems • Manage strategic technology vendors and cloud providers to ensure scalable, secure, and cost-efficient technology services • Develop and enforce enterprise cybersecurity strategies that protect corporate systems, cloud platforms, and connected devices • Ensure security-by-design practices across the IoT product ecosystem, including device authentication, secure firmware updates, and data protection • Maintain compliance with global regulatory requirements, data privacy standards, and industry cybersecurity frameworks • Lead threat monitoring, vulnerability management, and incident response programs across enterprise and connected product environments • Resource planning including the building and leading of a high-performing global technology organization supporting both enterprise IT and digital product platforms • Foster a culture of collaboration between IT, engineering, and product teams to accelerate innovation and reliability • Develop leadership talent through mentoring, training, and succession planning • Promote diversity, equity, and inclusion within the technology organization • Define and execute the enterprise data strategy to unlock insights from connected devices, customer interactions, and operational systems • Build scalable data platforms that enable predictive analytics, AI-driven automation, and improved customer experiences • Support product and service innovation through data insights that enhance performance, reliability, and energy efficiency within the smart home ecosystem • Develop and manage the global IT investment strategy and operating budget • Ensure disciplined technology spending that balances innovation, operational reliability, and cost efficiency • Evaluate and prioritize technology investments based on business impact, scalability, and long-term value creation

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Director, Marketing Technology (MarTech) is responsible for building and operating ServiceNow's global Marketing Technology ecosystem as a strategic growth platform-powering buying-group engagement, lifecycle orchestration, and AI-enabled marketing at scale. This role owns the MarTech operating system: defining how platforms, data, workflows, and AI agents work together to enable consistent, compliant, and high-performing marketing execution across regions and teams. The Senior Director leads platform strategy, governance, and enablement while partnering closely with Digital Experience, Activation, Data & Analytics, IT, and Integrated Marketing. This is a senior leadership role requiring deep technical fluency, strong product thinking, and the ability to operate at the intersection of architecture, governance, and business outcomes Key Responsibilities MarTech Strategy & Architecture - Define and own the enterprise MarTech architecture, including marketing automation, CDP, identity, orchestration, analytics, and AI enablement layers. - Translate GTM and Buying Group strategy into system behavior: orchestration logic, data flows, decisioning rules, and activation patterns. - Maintain a multi-year MarTech roadmap aligned to business priorities, platform evolution, and AI capability maturity. Platform Operations & Enablement - Lead day-to-day operations of core MarTech platforms (e.g., automation, CDP, journey orchestration, CMS/CCMS integrations). - Establish operational rigor: intake models, SLAs, release management, platform health metrics, and incident management. - Build enablement programs that ensure marketers, pods, and partners can self-serve effectively within governed guardrails. AI, Automation & Agent Operations - Operationalize AI and agent-based workflows across marketing use cases (e.g., journey optimization, content generation, testing, targeting). - Define "human-in-the-loop" accountability for all AI systems to ensure quality, brand safety, and regulatory compliance. - Partner with Data, Engineering, and IT to scale agent orchestration responsibly across the MarTech stack. Governance, Privacy & Compliance - Own MarTech governance across data privacy, consent management, AI governance, and brand safety. - Ensure compliance with global regulations (GDPR, CCPA, emerging AI regulations) across all marketing platforms and workflows. - Establish clear standards for data usage, integrations, vendor access, and third-party activation. - Cross-Functional Leadership & Partnership - Partner with Digital Experience and Activation leaders to ensure MarTech enables end-to-end journeys across owned and paid channels. - Collaborate with Data & Analytics to ensure clean signal capture, identity resolution, measurement, and closed-loop optimization. - Act as the senior MarTech counterpart to IT/DT on architecture decisions, integrations, security, and scalability. Key Outcomes & Deliverables - A scalable, AI-enabled MarTech operating system aligned to Buying Groups and lifecycle engagement - Clear platform ownership, governance models, and decision rights across Marketing and IT - Improved speed-to-market for campaigns and journeys without sacrificing compliance or quality - Increased adoption and measurable value realization from MarTech investments - A future-ready foundation for agentic marketing and real-time orchestration Qualifications Required Qualifications Experience & Expertise - 12+ years of experience in MarTech, digital platforms, or marketing systems leadership - Proven ownership of large-scale MarTech ecosystems (automation, CDP, identity, orchestration, analytics) - Strong understanding of B2B GTM models, Buying Groups, lifecycle marketing, and account-based strategies - Demonstrated experience operationalizing AI and automation in production marketing environments Technical & Strategic Skills - Deep fluency in MarTech architecture, data flows, and integration patterns - Product-oriented mindset: roadmaps, backlogs, adoption metrics, and value measurement - Strong governance instincts across privacy, AI risk, and brand safety - Ability to balance enterprise standards with speed and flexibility for execution teams Leadership Competencies - Executive presence and the ability to influence across senior stakeholders - Comfort operating in ambiguity and leading through transformation - Strong people leadership with experience building and scaling platform teams - Clear communicator who can translate complex technical systems into business outcome Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.